Wei-Chuan Chew — 人工智能时代的人力资源领导者.pdf

1、Mr.Wei-Chuan ChewCo-founder&CEO of KitaHQ&KitaLulus|Grab Founding TeamEx-McKinsey&GELeading HR in the AI Age2Employees are three times more likely to be using gen AI today than their leaders expect3410711556371634413C-suiteEmployeesNot sureDont anticipate itOver 5 years1-5 yearsLess than 1 yearAlrea

2、dy usingC-suites vs.employees timeline for employees using gen AI for 30%of daily tasks%of respondentsSOURCE:McKinsey US CxO survey in Oct-Nov 2024(n=118);McKinsey US employee survey in Oct-Nov 2024(n=3,002)3x3The future of HR:Increase in strategic roles supporting the business,including a specific

3、role in transforming the businessSelf-service platformsAutomated processesTransactions and operationsStrategy and analysisFunctional HRTodaySelf-service platformsBusiness partnerFutureTransactions and operationsAutomated processesStrategy and analysisFunctional HRSize=Illustrative share of the workf

4、lowSOURCE:BCG analysisDramatically increased self-serviceProductivity and experience enhancement across hire-to-retire processesTruly personalized and always-on delivery of HR servicesA comprehensive data-driven talent ecosystem to power people decisions and workforce transformationTransformation en

5、abled by:4In the near term,Gen AI has the potential to drive 30%increased productivity across the HR value chainHR strategy and planningRecruiting and resourcingHR admin and shared servicesCompensa-tion and benefitsLearning and developmentPerformance and career managementEmployee engagementEmployee

6、relationsHR activitiesShare of total HR time110-20%10-20%20-30%5-10%10-20%10-20%5-10%5-10%Gen AI potential efficiency gain2Total 20-30%50%SOURCE:BCG analysis1.Estimated based on BCGs support function benchmarking data for the past 5 years(June 2023)2.Estimated