在高科技和制造业中发展盈利的资产型服务业务 [PAN3468].pdf

1、 Growing Profitable Asset-Based Services Business in High Tech and ManufacturingPAN3468Jaideep Agrawal,NCR AtleosShilpa Simhalapati,Milwaukee ToolSandeep Sindol,Sakura FinetekMike Saslavsky,OracleOur PanelJaideep AgrawalVice President,Technology NCR AtleosShilpa SimhalapatiPrincipal Platform Enginee

2、r Milwaukee ToolSandeep SindolSenior IT ManagerSakura Finetek USA IncMike SaslavskySenior Director,High Tech Industry StrategyOracle2Copyright 2025,Oracle and/or its affiliates|Oracle Service Automation:Asset Based SupportEnd-to-end,connecting front and back office,all-OracleCopyright 2025,Oracle an

3、d/or its affiliates|3Contract Warranty&Subscription ManagementServiceRequest&CaseManagementCustomer&Asset ManagementField Service Planning&Execution ManagementService Inventory,Logistics&Depot RepairBilling&Back Office ProcessingKnowledge Management|Training&Certification Mgt|Process&Integration Man

4、agement|AI/ML/AnalyticsField Resource Management-Installations(New)-Repair&Replenish(Reactive,Proactive,Predictive)-Project OrchestrationWeb|Agents&Bots|Mobile|IoT|Direct Sales|Field Service|Dealers&Distributors|Counter Sales|Social&CommunitiesReactive,Preventative,Predictive Service|Project Based&C

5、rew Based Service|At Home DeliveryCritical DataCustomersProductsAssetsParts and EquipmentField ResourcesWork OrdersSubscriptions,Contracts,&WarrantiesService RequestsService Transformation atJaideep AgrawalVice President,Technology NCR Atleos4Copyright 2025,Oracle and/or its affiliates|Leadership.Ex

6、pertise.Scale.5Copyright 2025,Oracle and/or its affiliates|#1largest ATM deployer in the worldservicing calls handled each year16M#1largest independent ATM network#1globally in multivendor ATM software applications and middleware#1provider of assisted self-service terminalsprovider of technologies t