产业创新展示 [THR1136].pdf

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1、 Industry Innovation ShowcaseTHR1136Ashish AgarwalSr.Director,Oracle Utilities Research LabOctober 2025Agenda2Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted1234Innovation in Call centerInnovation in the FieldInnovation for CustomersQuizOracle Industry

2、Labglobal locations Chicago ReadingSydneyCopyright 2024,Oracle and/or its affiliates 3Oracle Industry Labcurrent industry coverageConstruction&EngineeringCommunicationsUtilities ManufacturingLocal Government(public safety)Construction&EngineeringConstruction&EngineeringCommunicationsFood&BeverageHos

3、pitalityUtilitiesChicago,USASydney,AUReading,UKCopyright 2024,Oracle and/or its affiliates 4Innovation in Call Center6Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted7Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Res

4、trictedInside thedemoapplicationCall TranscriptionOCI Real Time SpeechSentiment AnalysisOCI LanguageKnowledge summaryOCI Gen AI Self Service ToolsOracle Intelligent AdvisorODA/WebPushCall ClassificationOCI LanguageCall SummarizationOCI Gen AI Call TranscriptionOCI Real Time SpeechNamed Entity Recogn

5、itionOCI Language 8Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly RestrictedInnovation in Field Work10Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted11Copyright 2025,Oracle and/or its affiliates|Confidential:Internal

6、/Restricted/Highly RestrictedInnovation for Customers13Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted14Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted15Copyright 2025,Oracle and/or its affiliates|Confident