面向未来的知识-使用PAR和AQI来优化GenAI和人类可用性.pptx

1、,Future-Proofing Knowledge,Carol Bishop-Castro Manager,Informatics Education(Support Services)Stanford Health CarePalo Alto,CA,USAcbishopstanfordhealthcare.org,Using PAR&AQI to Optimize for GenAI&Human Usability,March 2025|KM&AI Summit A202 AI&Knowledge Bases,15+years of experience developing&managi

2、ng enterprise-wide KM systems across industriesCertified in KCS,ITIL4,ServiceNow,Strategic Foresight&morePartner with leaders to improve decision-making,user experience,&team performanceDrive AI-powered knowledge initiatives to enhance self-service,standardization,&accessibilityChampion efficiency,r

3、educing search time,minimizing repetitive tasks,&elevating service levelsLoves all the dogs,CAROL BISHOP-CASTRO,MBA,With KCS,were not just managing knowledge;were unlocking our collective potential to solve problems faster,collaborate better,and drive real innovation.Its the secret sauce to turning

4、everyday expertise into extraordinary results.,AGENDA,I.The AI&KM LandscapeII.Optimizing Knowledge for AI&HumansIII.Building&Sustaining AI-Optimized Knowledge,THE AI&KM LANDSCAPE,Information overloadUser expectations have changedRise of AI-powered workflowsInefficient knowledge accessScalability cha

5、llengesNeed for continuous improvementDemand for self-service&automation,WHY KM NEEDS AI,Inconsistent content structureOutdated knowledgeLack of standardizationData privacyðical concernsKnowledge silosAI misinterpretation&biasLow user trust&adoptionContent decay&maintenance issues,CHALLENGES IN A

6、I&KM,THE AI&KM REVOLUTION,Smarter search&decision-makingPersonalized knowledge deliveryPredictive&proactive insightsFaster,more efficient accessAI-driven content optimizationConversational AI&self-serviceAdaptive,evolving knowledge ecosystemsContinuous learning&improvementMultimodal knowledge intera