使用 GenAI 创建内容以用于出版工作流程.pptx

1、1,Creating Content with GenAIand the Publication Workflow,Tim Hill-Director of ProductNICE CXone MpowerE,CXone Expert,Our vision is to make knowledge retrieval discovery effortless for consumers and employees.,2,3,Gen AI&the Content Lifecycle,4,Before,After,Content before/after GenAI,5,Traditional p

2、illars of Knowledge Management,6,User FocusUser needs firstWhat questions do you want this content to answerContextual relevance,Content QualityAccurateMonitor/reportClear and concise,Structured DataInformation ArchitectureRegular updatesPermissions applied,Content AI and Strategy,7,Traditional Cont

3、ent Editing Workflow,8,AI-Enhanced Content Editing Workflow,9,CaptureIngest Content,CultivateContent Adequacy,CalibrateEditor AI-Pre-defined prompts,Calculate Faithfulness&Relevancy,GenSearch,Capture,Cultivate,Calibrate,Calculate,CXone Expert-GenAI Workflow,10,GenSearch,11,In Product,12,Example:Acronyms,13,Iterate&Improve,Clear purpose Leverage pointsHave an opinion,Content:-Unclear-Duplicate-MissingTables,PDFs,If then,TACTICAL,EXECUTION,The Approach,STRATEGY,14,3 Actions to try today,Shorten or break up any overly long sentences(25+words).Remove or replace filler words,Thank You,