采取人工智能行动的企业：行业洞察.pdf

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1、 2024 RWS1 2024 RWS2 2024 RWS3Enterprises With AI Action:Industry InsightsKM&AI Summit 2025Alvin Reyes,RWS GTuesday,March 18|2:15 p.m.-3:00 p.m.2024 RWS4 2024 RWS4Alvin Reyes,RWSCustomer Engagement ManagerBackgroundContent and language technology and servicesBusiness architectureProduct managementUs

2、er experience researchConsulting 2024 RWS5 2024 RWS5Human(your)participation 2024 RWS6Some questions for you What job titles and audiences do we have in the audience?Where is your knowledge and content created?Managed?Internal knowledge management?Intranets,wikis,HR resources,Support information,oth

3、er?External-facing knowledge and information?Portals,documentation,websites,digital experiences?Anyone work with knowledge management or content in a regulated industry?How many have global participants,audiences,or customers?Multiple languages?How many?How many focus mostly on English?2024 RWS7Over

4、view 2024 RWS8 2024 RWS8How my clients are applying AI technology and tools to transform knowledge sharing and collaboration,streamline processes,and more.Presenters look at the transition from information overload to actionable intelligence and provides tips on how to build a knowledge-first cultur

5、e in the age of AI.2024 RWS9This Photo by Unknown Author is licensed under CC BY-NC-ND 2024 RWS10 2024 RWS10X/Y Problem 2024 RWS11X/Y Problem User wants to do X.User doesnt know how to do X,but thinks they figure it out if they can just manage to do Y.User doesnt know how to do Y either.User asks fo

6、r help with Y.Others try to help user with Y,though Y seems like a strange problem to want to solve.It eventually becomes clear that the user really wants help with X,and that Y wasnt a suitable solution for X.2024 RWS12 2024 RWS12How do you do X without Y?2024 RWS13 2024 RWS13How do you transform k