B7： 案例研究：Whataburger 之道.pdf

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1、Private Sector Crisis Management Private Sector Crisis Management The Whataburger WayThe Whataburger WayMay 6-8,2024|Charlotte,NCRon Derrick,Senior Emergency Manager Whataburger RestaurantsCommand StaffRon DerrickSenior Emergency Manager/Command Center38 years of Emergency Services experience30 Year

2、s Public and Private Emergency Management Texas Licensed Paramedic Texas Certified Advanced FirefighterCertified Advanced Business Continuity Professional(CBCP)Bachelor degree in Emergency Management from Jacksonville State University.Certified Texas Pyrotechnic OperatorCertified OSHA Safety Profess

3、ionalWhataburger Restaurants QSR established in 1950 by Harmon Dobson in Corpus Christi,Texas Home office is now in San Antonio,TX(approx.700 support system family members)Harmon wanted to serve a hot,always fresh burgers that the consumer would say“What a Burger”The Sprit of Family drives all corpo

4、rate decisions today.All employees are referred to as Family Members Best known for great food and extraordinary hospitality in every community we serve by going the extra mile to win our Customers hearts every time.Currently almost 55,000 family members enterprise wide.1015 restaurants serving Good

5、ness 24/7 across 15 southern states.(80-20 percentage split)One of the newer locations on the Las Vegas Strip in February 2024.Coming to Charlotte in 2025.Whataburger is always referred to as your“Hometown Whataburger”due to community giving.Official burger of the Dallas Cowboys,Jacksonville Jaguars

6、,Houston Astros,Texas Rangers and a myriad of colleges.KMO Franchise in Kansas City,Missouri was brought there by Patrick Mahomes.5 Distribution Centers,5 meat processing plants and over 20 bakeries support Whataburger.Executive Summary Whataburgers Command Center teams mission is to identify,prepar