1960年——虚拟助手从对话到行动的演变：技巧与经验教训.pdf

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1、Orlando,FLOctober 69IBM TechXchange 2025Santos Alberto Castillo SanchezJose Castellanos Molina1960 Evolving a Virtual 1960 Evolving a Virtual Assistant from Dialogues to Assistant from Dialogues to Actions:Tips and Lessons Actions:Tips and Lessons LearnedLearnedPresentersJose Castellanos MolinaJose

2、Castellanos MolinaBusiness Technology LeadBusiness Technology LeadIBM Client Engineering MexicoIBM Client Engineering MexicoSantos Alberto Castillo SanchezSantos Alberto Castillo SanchezDevelopment and AI ManagerDevelopment and AI ManagerBanorteBanorte 2023 IBM Corporation-IBM CONFIDENTIAL-INTERNAL

3、USE ONLYAgendaThis session presents a retrospective on a This session presents a retrospective on a large clients migration from Watson large clients migration from Watson Assistant v1 to v2,while simultaneously Assistant v1 to v2,while simultaneously moving some services from on-premises to moving

4、some services from on-premises to the IBM Cloud.the IBM Cloud.Project Overview and ObjectivesMigrating Watson Assistant Classic Dialogues to ActionsMigrating Orchestration to ExtensionsMigrating the Customer User InterfaceqEstablishing the Hybrid CloudqEstablishing Continuous Integration and Continu

5、ous DeliveryOrlando,FLOctober 69IBM TechXchange 2025BusinessObjectivesChallengeChallengeBanortes 5-year-old Assistant“Maya”relies on custom channels for web&mobile,complex orchestration code sitting in front of a Watson Assistant Classic dialog tree.Banorte needs Watson Assistant v2 to scale from si

6、mple Q&A to a personalized,experience driven predictive,virtual agent.ClientClientBanorte is the second largest financial group in Mexico by loan portfolio,the second largest provider of loans to governments,and second largest mortgage lender.The Chairman tasked the The Chairman tasked the Executive