1156 - 从脚本到智能代理：借助 Watson.ai 演进聊天机器人开发.pdf

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1、From Scripts to Smart Agents:Evolving Chatbot Development with watson.aiWhy am I qualified to give this talk:10+years experience in the AppDev,Automation,&AI worldI explained how LLMs worked to my 90 year old grandmaFun facts about me:My favorite holiday is Halloween I have personal beef w/T.Swift b

2、ecause she ruined Halloween 2024 for meShadia AlShadia Al-ShafeiShafeiSenior AI Engineer Pellera TechnologyMeet your speakerSo what is an agent anyways?4The continuum of AI assistants Virtual AssistantsNLU poweredIntent recognitionML and DL techniquesChatbotsRules basedDeterministicPreprogrammedAI A

3、ssistantsGenerative AI and LLMsPrescriptive tasksSingle-step processesAI AgentsMultistep processesAutonomous action takingSelf-correctingEvolution of AI assistantsTraditional assistants Rule based(if x,do y)Predefined action pathsActionActionActionActionInputInputSingle-agent assistants Task based(e

4、.g.,flight booker)Performance constraints as scope of task increases Limited controlMulti-agent assistants Domain based(e.g.,travel agent)Specialized agents(planner,flight booker,hotel booker,etc.)work together,improving system performance Control over how agents communicate Multiple architecture op

5、tions(network,hierarchical,supervisor,custom)PlanActionInputReflectAgentAgentAgentAgentAgentAgentHow does this look in watsonx?Dialog vs Actionwatsonx Assistant-Dialog50 Stepswatsonx Assistant-Action15 StepsTraditional AI+Automation vs WatsonX OrchestrateTraditional AI+Automation10 Stepswatsonx Orch

6、estrate Agentic Arch.2 StepsVariablesWhat does this mean for businesses?Benefits of AI Agents1.1.Enhanced user experience Enhanced user experience intelligence and flexibility to solve more complex tasks with a seamless multi-turn conversational experience2.2.Reduced total cost of ownership Reduced