1750 - 基于人工智能的可观测性和AIOps的自动化事件解决.pdf

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1、IBM Observability for AIOps EnterpriseFewer Issues Fixed Faster at Lower CostsA Modern way of managing IT Operations55 Shuman Blvd,Suite 275,Naperville,IL 60563 USA.Tel:+1.630.355.6292 /Email:2Copyright 2025 Royal Cyber|All rights reserved.Copyright 2025 Royal Cyber|All rights reserved.About Royal C

2、yber20+Years of Experience2000+Employees Globally500+Certified Consultant10+Offices Operating Globally in 5 Continents600+Clients Across the GlobeAustraliaIndiaPakistanSaudi ArabiaSouth AfricaUKCanadaUSAMexicoNew ZealandIT Consulting&Digital Transformation Company,specializing in Services,Solutions

3、and Software.Awards And RecognitionsTechnology PartnershipsLegacy Incident Management Copyright 2025 Royal Cyber All rights reserved.3 Detect incident via user reports,logs,alerts.Identification Record details in an ITSM tool(e.g.,ServiceNow,Remedy,Jira).Logging Classify by type,impact,and urgency.C

4、ategorization&Prioritization Use monitoring,logs,and knowledge base to find root cause.Investigation&Diagnosis Apply workaround or permanent fix.Resolution&Recovery Confirm resolution with the user,document the incident.Closure Reactive Problem Management:Copyright 2025 Royal Cyber All rights reserv

5、ed.4Reactive:Act after something breaks or a user reports it.Siloed System:Separate Logging of each system and No CorrelationManual triage&escalation:L1 L2 L3 hand-offs and“war rooms”for major incidentsDelay In Issue Resolution:The whole process takes lot of time,ordination and effort to resolve an

6、incident1.Client Tries To Access the System andReceives Error Message2.User Reports Issue3.A War room call is initiates to identify the systems causing the error8.Incident is ClosedWar Room Call To Decide System with Root Cause4.Incident Assigned to respective TeamServer5.Support Team Checks the log