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1、Incorporated in the Cayman Islands with limited liabilityStock Code:NASDAQ:KC;HKEX:3896Environmental,Social and Governance Report2022Kingsoft Cloud Holdings Limited金山云 控股有限公司1KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022ContentsAbout the ReportReferences 2Reporting Principles 2Report
2、ing Scope 2Access to this Report 2Statement from the ChairmanBusiness EthicsIntellectual Property Management 14Integrity 16About Kingsoft CloudCompany Overview 4Honors&Recognition 6ESG Performance Highlights in 2022 7Corporate GovernanceGovernance Structure 9ESG StrategyStatement of the Board 10Stak
3、eholder Communication 11Materiality Analysis 121KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Sustainable Supply ChainSupplier Life Cycle Management 51Responsible Procurement 52Growing Together 53Performing the Corporate Res
4、ponsibilityCharitable Donations 55Volunteering Services in Communities 56Knowledge Sharing-KClub Cloud Lecture Room 56Prioritizing Talent DevelopmentCreating a Happy Workplace 32Empowering Employee Development 36Human Resources Statistics 38Green DevelopmentResponding to Climate Change 41Green Data
5、Center 43Green Workplace 47Environmental Statistics 49AppendicesHKEX ESG Guide Content Index 57Responsible OperationsProduct and Service Excellence 21Data Security and Privacy Protection 25Driving Technology Innovation 29Cloud for Good 302KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022
6、About the ReportThe report is released by Kingsoft Cloud Holdings Limited(hereinafter“Kingsoft Cloud”,the“Company”,or“We”),aiming to present,on an objective and fair basis,the environmental,social and governance(“ESG”)performance and practices of the Company,subsidiaries and consolidated affiliated
7、entities in 2022.It is recommended to read the section on corporate governance in conjunction with the Corporate Governance Report in the 2022 Annual Report.ReferencesThe report is prepared in accordance with the Environmental,Social and Governance Reporting Guide(the“ESG Reporting Guide”)set out in
8、 Appendix 27 to the Main Board Listing Rules on the Stock Exchange of Hong Kong Limited(the“Stock Exchange”).The report also leverages reporting frameworks and standards such as the National Association of Securities Dealers Automated Quotations(NASDAQ)ESG Reporting Guideline 2.0,the Global Reportin
9、g Initiative Standards(GRI Standards),and the United Nations Sustainable Development Goals(UN SDGs),Sustainability Accounting Standards-Software&IT Services issued by Sustainability Accounting Standards Board(SASB),aiming to systematically reflect Kingsoft Clouds performance in all relevant aspects
10、and respond to the concerns of various stakeholders.Reporting PrinciplesIn preparing this ESG report,the principles of“Materiality”,“Quantitative”,“Balance”,and“Consistency”are applied to define the content of the report and how the information is presented.Materiality:During the preparation of this
11、 report,the Company has identified the main stakeholders and key ESG issues of their concern and made targeted disclosure according to their relative materiality.For more information on materiality assessment,please refer to the sections“Stakeholder Communication”and“Materiality Assessment”below.Qua
12、ntitative:This report adopts quantitative information to disclose the key performance indicators(“KPI”)in the environmental and social aspects.The measurement standards,methods,hypothesis and/or calculation tools,and the source of conversion coefficient used for the KPIs are explained in their respe
13、ctive paragraphs.Balance:The ESG report discloses both positive and negative information objectively,which ensure the contents provide an unbiased picture of the Companys performance during the reporting period.Consistency:The data disclosed in this report adopts the statistical method consistent wi
14、th previous years,with individual changes explained to ensure consistency.Reporting ScopeThis report covers the period from 1 January to 31 December 2022(the“the reporting period”,“this year”or“2022”).This may,however,includes certain information beyond this period for the comparability and complete
15、ness of this report.All information and data quoted in this report are from public data from government,statistical data,internal documents and statistical reports in the operation process of Kingsoft Cloud.Access to this ReportThe electronic copy of this report can be accessed and downloaded on our
16、 Investor Relations website(https:/ the website of the Stock Exchange(.hk).We welcome comments or suggestions related to the ESG management of Kingsoft Cloud,and please contact us at ksc- for any questions or comments that arise.The report is available in Chinese and English versions.Should there be
17、 any discrepancy between the Chinese and English versions,the Chinese version shall prevail.3KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Statement from the ChairmanThe mission of Kingsoft Cloud is to“safeguard the customers trusted partner to embrace digitalization”.We believe that
18、long-term responsibility and commitment to not only our employees,but also to the industry,the environment and society is paramount to our long-term sustainable development.We always adhere to the national development strategy,meet the expectation of stakeholders,and actively improve the ESG managem
19、ent.As a technology-driven company,we integrate ESG into our business operations and daily management,promoting our development and performance in the environment,society,and governance from six pillars:business ethics,responsible operation,talent development,green development,sustainable supply cha
20、in,and corporate responsibility.In terms of business ethics,we keep updating and improving our intellectual property management system,emphasizing the safeguarding of both our intellectual property and that of third parties.Kingsoft Cloud also advances the integrity construction.This year,we have re
21、fined the whistleblowing mechanism and whistleblower protection systems,conducted business ethics training,carried out anti-corruption survey among all employees,improved our anti-money laundering system,and fostered a culture of“high-principled cloud integrity and ethics”.In terms of responsible op
22、eration,we provide industry-leading cloud services with high quality to become the most reliable cloud partner for our customers.Kingsoft Cloud focus on data security and privacy protection,ensuring that privacy protection requirements are integrated into daily business operations.We consistently st
23、rive to enhance our employees information security awareness,and insist on security commitments to our customers.This year,we continue to relentlessly focus on technological innovation,accelerate the development of technical talent,culture,and organization,has facilitated the transformation of scien
24、tific and technological advancements into societal wealth.Furthermore,our initiatives have supported the development of local medical facilities,public affairs,and communities.In terms of talent development,we provide a competitive compensation system,spare no effort in exploring and developing tale
25、nts,and create an equal and diversified team.This year,we are gearing up to launch the“Nebula Training Camp”project in Wuhan,with a focus on developing key talent over the long-term.This platform will provide exceptional college students and fresh graduates with an opportunity to gain an in-depth un
26、derstanding of Kingsoft Cloud.We are also committed to cultivating a pool of highly competent talents with a solid knowledge foundation and rich practical experience for the Company,industry,and even the region.In terms of green development,we focus on green data centers and green workspace,and ende
27、avor to protecting the environment and natural resources,to facilitate the sustainable development of society and ecology in a synergistic manner.Our data centers in Beijing and Tianjin always adhered to an efficient,low-carbon,energy-saving,and renewable path.From the initial planning and construct
28、ion of the data center,to equipment selection,to the energy,resource utilization,and waste disposal of the data center,we have established a comprehensive green operation and maintenance system with multiple layers.For the environment protection of our headquarter,which is located in Xiaomi Science
29、and Technology Park,with the unified management by the group,we fully leverage our subjectivity and initiative to manage waste,water,and electricity resources to develop a green office environment.To build a sustainable supply chain,we have been implementing a responsible procurement system for seve
30、ral years,to improve our supplier management system and evaluate the ESG risks of suppliers.Additionally,we prioritize the integrity construction of suppliers,by promoting the principles of clean procurement,improving the supply chain integrity supervision system,conducting supplier empowerment trai
31、ning,and guiding suppliers to fulfill their social and environmental responsibilities.To practice our corporate responsibility,we remain attuned to the needs of the community,leverage our industrial advantages to address the public medical issues with cloud-based products,and encourage our employees
32、 to join community voluntary activities.To further demonstrate our care and support,we make charitable donations to foundations and local communities,ensuring that funds reach the most deserving beneficiaries.This year,we also held a special cloud lecture to share industry knowledge and practical ex
33、perience,thus fostering an environment that encourages knowledge sharing.As we march towards the future,we anticipate both challenges and opportunities.We will continue to uphold our original aspiration of“building success based on technology”,with the vision of“continuous innovation with cutting-ed
34、ge technology,to become the best cloud service provider in the industry,and to bring welfare to employees and society”.We will work in close collaboration with our peers,leveraging the transformative power of technology to deliver premium cloud services,promote coordinated progress within the indust
35、ry,provide an optimal platform for employee development,offer an unparalleled user experience,and contribute to the public welfare efforts of society.In doing so,we will hasten the achievement of the“dual carbon”goal and lay the foundations for a brighter tomorrow.Finally,I would like to express my
36、gratitude to our customers,shareholders,directors,employees,partners,and other stakeholders.Thank you for your unwavering support and commitment to promote sustainable development!Together,we will forge ahead and relentlessly endeavor to build a promising future!Mr.Jun LeiApril 25,2023KINGSOFT CLOUD
37、Environmental,Social,and Governance Report 2022About Kingsoft CloudCompany OverviewFounded in 2012,Kingsoft Cloud Holdings Limited is one of leading independent cloud service vendors in China,listed on NASDAQ in the United States in 2020,and dual primary listing on the Main Board of the Hong Kong St
38、ock Exchange in 2022.Kingsoft Cloud makes in-depth planning in cloud computing market,and explores the depth and breadth of the cloud industry with continuous agile technology evolution and profound enterprise service experience.We step up our core technologies,deepen our focus on fast-growing selec
39、ted verticals such as video,public services,healthcare,gaming,financial services,and new energy vehicles,to expand the market in the cloud industry and embark on a new phase of digitalization with the industry.4KINGSOFT CLOUDEnvironmental,Social,and Governance Report 20225KINGSOFT CLOUDEnvironmental
40、,Social,and Governance Report 2022of merely providing cloud solutions to facilitate the entire cloud adoption process,we also offer end-to-end fulfillment and deployment services,ranging from planning,solution development,fulfillment and deployment,as well as ongoing maintenance and upgrade.In the p
41、ast decade,Kingsoft Cloud and its partners have comprehensively built an end-to-end cloud ecosystem service system in multiple dimensions such as joint innovation,joint expansion,and business opportunity sharing.We work together to build a high-quality,sustainable,and win-win ecosystem.The total num
42、ber of our premium customers is over 500 with our continuous efforts.We will further explore the cloud computing market,build a wide range of cloud computing networks,connect more devices and people,so that the value of cloud computing benefits the world.Cloud Cloud We are dedicated to providing hig
43、h-quality cloud solutions to businesses and organizations across various sectors.We have built a comprehensive and reliable cloud platform consisting of extensive cloud infrastructure,advanced cloud-native products,industry-specific solutions,and end-to-end services and distribution.Cloud infrastruc
44、ture is the foundation of our cloud platform.It consists of hardware,software components and network resources that are required to provide cloud products,primarily public cloud services,to customers.Leveraging our extensive cloud infrastructure,we offer diverse leading cloud products that can be ap
45、plied to design different solutions to meet the needs of various business scenarios.We have customized solutions specific to the industry needs and pain-points of the industry,including a portfolio of cloud products to cater to customer demands across different industries.Instead platforminfrastruct
46、ureproductssolutionsservicesCloud-native Industry-specific End-to-end 6KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Honors&RecognitionCamelot1Awarded the“Trusted Cloud 2021-2022 Technology Best Practice Award”by China Academy of Information and Communication ResearchRecognized as a“H
47、armonious Labor Relations Enterprise”in 2022 by the Tripartite Committee for Coordinating Labor Relations of Kunshan City Drafted the Distributed Cloud Global Management Framework with China Academy of Information and Communication TechnologyDrafted the Internet Edge Cloud Service Trust Capability R
48、equirements with the China Academy of Information and Communications TechnologyKingsoft CloudAwarded the“Top 10 Cloud Native Innovative Technology Solutions”by China Technology Strength Annual ListJuly 2022October 2022November 2022November 2022December 2022Listed in the“2021-2022 New Generation Info
49、rmation Technology Leaders”by the CCID Consulting Co.Limited Drafted the Hybrid Cloud Platform Security Capability Requirements Standard with the China Academy of Information and Communication TechnologyMay 2022Listed by the“Best Small and Mid-Cap Listed Companies in the U.S.”by the Sina Finance Gol
50、den Kirin Hong Kong&Overseas Investment SummitDrafted the Cloud Computing Security Responsibility Model with the China Academy of Information and Communication Technology August 2022Listed the“Top 100 Digital Ecology Solution Providers in China 2022”by the 2022 Digital Ecology ConferenceAwarded the“
51、2022 China Digital Ecology Application O&M Service Excellence Enterprise”by the 2022 Digital Ecology ConferenceAwarded the“2022 China Digital Ecology Digital Service Excellence Enterprise”by the 2022 Digital Ecology ConferenceAwarded the“2022 China Digital Ecology Digital Office Delivery Service Exc
52、ellence Enterprise”by the 2022 Digital Ecology ConferenceAugust 20221 Camelot Employee Scheme Inc.,which was acquired in September 2021 by Kingsoft Cloud.7KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022ESG Performance Highlights in 2022Responsible Operations100%pass rate of operation a
53、nd maintenance(O&M)safety related assessment for frontline O&M personnelUpgraded the level of Security and Privacy Committee in our management framework,the committee reports to the Board directlyOffered customer services 33,009 times,achieved a response rate of 98.4%within 90 seconds,and a resoluti
54、on rate of 90.9%within 30 minutesConducted inspections and due diligence on suppliers that process mass data in terms of information security protection level,compliance data operation qualification,supplier privacy policy,etc.,and required suppliers to sign data processing agreementsBusiness Ethics
55、 and Innovation By the end of 2022,accumulated 663 granted patents worldwide,including 512 invention patents,150 design patents and 1 utility model patentA total of 693 computer software copyright registrations.Awarded the National Intellectual Property Advantageous Enterprise by China National Inte
56、llectual Property Administration Zero concluded corruption lawsuit against the Company or its employeesServed as chairman company of the Internet Intellectual Property Opening and Cooperation AlliancePrioritizing Talent DevelopmentInvolved independent female board director in Our current directorsOv
57、er 120 families participated in our Family DayAs of December 31,2022,the percentage of female employees reached 33.8%8KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Green DevelopmentSustainable Supply ChainPerforming the Corporate ResponsibilityVisited nearly 50 supplier companies to i
58、nspect and monitor the level of suppliers integrity buildingLaunched 4 KClub activities to share professional knowledge and cutting-edge achievementsThe percentage of suppliers that comply with the relevant management regulations of suppliers accounted for 100%Donated HK$3 million to the Charity Fou
59、ndation of Hong Kong Stock Exchange for public welfare programs in education,poverty alleviation,environmental protection,and community investment2 PUE:Power Usage Effectiveness.3 WUE:Water Usage Effectiveness.Introduced photovoltaic power facilities as a supplement to the data center,expecting to g
60、enerate 1,000,000 kWh electric energy annuallyPhase I of Tianjin data center was titled the“Carbon N e u t r a l D a t a C e n t e r Innovator”by the Ministry of Industry and Information TechnologyBeijing data center obtained the“Data Center Site Infrastructure”CertificationThe PUE2 value of Beijing
61、 data center achieved 1.37,WUE3 value achieved 2.02,which both exceeded the targets9KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Corporate GovernanceKingsoft Cloud strictly complies with the Company Law of the Peoples Republic of China,the U.S.Securities Exchange Act,and the Main Boa
62、rd Listing Rules of the Stock Exchange of Hong Kong Limited and other relevant laws and regulations.We have established a robust and efficient corporate governance structure,created a good governance environment,maintained the long-term interests of our shareholders,and strived to the healthy and st
63、able growth of the Company.Board of DirectorsAudit CommitteeCompensation CommitteeNomination CommitteeCorporate Governance CommitteeGovernance StructureThe Board of Directors(the“Board”)is the highest decision-making and governance body of the Company,responsible for determining the Companys strateg
64、ic direction and overall strategy measures,supervising the Companys operations and financial performance,and ensuring the establishment of a thorough internal control and risk management system.The Board delegates well-defined responsibilities of overseeing specific matters to our Audit Committee,Co
65、mpensation Committee,Nomination Committee,and Corporate Governance Committee.The Corporate Governance Committee of the Board supervises ESG-related matters,such as business ethics,product and service stability and quality,development and training,privacy and data security,climate change,etc.The info
66、rmation related to ESG governance will be detailed in the“ESG Strategy”section of this report.The committee charter of the Boards each professional committee and more detailed information related to Kingsoft Clouds corporate governance are published on the Company website4.Independent non-executive
67、directors of the Company account for over one-third of the Board(among the 7 directors,there are 2 executive directors,2 non-executive directors,and 3 independent non-executive directors),and the Chairman of the Audit Committee and Compensation Committee are both independent non-executive directors,
68、fully playing a balancing role to safeguard the interests of shareholders and the Company.We believe that board diversity brings different perspectives and professional experience for the development of the Company and provides a solid foundation for maintaining competitive advantages.Align with the
69、 Board Diversity Policy,the Nomination Committee evaluates a series of diverse factors in selecting directors,including gender,age,cultural and educational background,industry experience,technical capabilities,professional qualifications and skills,knowledge,etc.The Nomination Committee reviews the
70、implementation of the Board Diversity Policy to ensure its continuous effectiveness.At present,the Board is composed of 1 female director and 6 male directors,possessing a diverse combination of knowledge and skills,including but not limited to overall management and strategic development,finance,ac
71、counting,and risk management.Our directors have balanced and diverse skills,experiences,and perspectives that meet business needs,thereby further enhancing board effectiveness.4 https:/ CLOUDEnvironmental,Social,and Governance Report 2022ESG StrategyStatement of the BoardThe Board in Kingsoft Cloud
72、is the highest decision-making body for ESG governance and fully accountable for the Companys ESG strategy and reporting.At governance level,the Corporate Governance Committee supervises the Companys ESG-related work.At management level,the Risk Control Committee oversees and manages ESG-related ris
73、ks,and engages in communication with stakeholders on ESG matters.Each ESG-related department is responsible for the implementation of ESG management strategies and reports to the Risk Control Committee on the progress of ESG work.Kingsoft Cloud develops ESG strategies with reference to the result of
74、 materiality analysis on ESG issues and integrates those strategies into its operation.The Board participates in the evaluation,prioritization,and management of important ESG issues,regularly reviews ESG strategies,and evaluates their potential impact on the Companys overall strategy.For detailed in
75、formation on the specific evaluation process and results of ESG issues,please refer to the“Stakeholder Communication”and“Materiality Analysis”sections of this report.This year,the Company actively conducted work on important ESG issues related to privacy and data security,development and training,pr
76、oduct and service stability and quality,as well as other important ESG issues.Kingsoft Cloud values the significant impact of ESG-related risks and opportunities and incorporates ESG risks into the risk management system.The Board supervises the assessment of ESG-related risks and opportunities,and
77、continuously monitors the implementation of ESG risk management policies to ensure that the internal control system effectively identify,manage,and reduce ESG-risks involved in business operations.This year,the Company conducted risk identification,assessment,and management work on ESG issues such a
78、s information technology,human resources,legal and compliance,etc.For detailed information,please refer to the“Risk Management and Internal Control”section of the Corporate Governance Report in 2022 Annual Report.During the reporting period,the Company has established environmental management target
79、s,and the Board has reviewed and discussed the establishment of the targets and examined the achievement of the environmental targets to continuously promote ESG management.For details of the review of the targets,please refer to the section“Green Development”section in this report.This report discl
80、oses in detail the progress and effectiveness of the Companys ESG work in 2022,which has been reviewed and approved by the Board on April 25,2023.11KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Stakeholder CommunicationBased on business and operational characteristics,industry dynamic
81、s and external socio-economic macro environment,we identify stakeholders including regulatory bodies,shareholders,clients,etc.We have established effective communication mechanisms and channels to communicate with stakeholders through regular reports and announcements,investor email and in-person co
82、mmunication,product launches,satisfaction surveys,employee grievance channels,etc.Kingsoft Cloud fully respects stakeholders demands,listens to their opinions,and actively makes responses and improvements accordingly.During the year,the main communications between the Company and stakeholders are as
83、 follows:StakeholdersESG IssuesCommunication and Response ChannelsClientsPrivacy and data securityProduct stability and qualityQuality serviceTechnology innovationReasonable product and service costsProduct launchSatisfaction surveyCustomer communication and complaint channelsShareholders and other
84、investorsReturn on investmentClimate change and business continuityGreen operationsShareholders meetingRegular reports and announcementsRoadshow eventsInvestor email communicationOnline and offline investor meeting communicationEmployeesRights and benefits protectionCompensation and benefitsHealth a
85、nd safetyDevelopment and trainingOnline and offline training activitiesRegular research feedbackEmployee grievance channelsInternal forumRegulatory bodiesBusiness compliancePrivacy and data securityBusiness ethicsGovernment consultationRegular reports and announcementsSupervision and inspectionSuppl
86、iers and other business partnersFair cooperationBusiness ethicsGreen operationsPurchasing activitiesContracts&agreementsOn-site visitsMedia,NGOs and industry associationsCorporate social responsibilityCooperation and developmentRegular reports and announcementsRoadshow eventsCompany website and soci
87、al media platformsPress conferencesPublic and communityPublic welfare activitiesCharitable donationVolunteering servicePublic service activitiesCompany website and social media platforms12KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Materiality AnalysisTo learn about and respond to s
88、takeholders expectations and demands,as well as to clarify ESG practices and disclosure priorities,we invited internal and external stakeholders to participate in identifying ESG issues and assessing their materiality.We identify 18 key issues based on our strategic priorities,industry characteristi
89、cs and exchange requirements,in conjunction with the United Nations Sustainable Development Goals.We rank the materiality of key issues by communicating,interviewing and investigating with key stakeholders,to gain an in-depth understanding of their views and needs.This year,we assessed 9 highly impo
90、rtant issues and 9 generally important issues,and generated a matrix of ESG issues based on the assessment results as follows:HighHighImportance to Stakeholders LowLowImportance to Kingsoft CloudCustomer Services Sustainable Supply ChainEthical Business PracticesSocietal Impact of Products&ServicesC
91、orporate ResponsibilityOperational WasteRenewable&Energy EfficiencyIntellectual Property Rights ProtectionClimate Change&Business ContinuityPrivacy&Data SecurityLabor StandardsHeath&SafetyEmployee RightsTechnological InnovationProducts&Services Stability and QualityDevelopment&TrainingTalent Attract
92、ion&RetentionGreen Operation13KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Business EthicsKingsoft Cloud strictly abides by all applicable laws and regulations,abides by business ethics in operating management and daily affairs,and requires its employees and business partners to full
93、y comply with the code of business ethics and jointly create an open and transparent business ecology.Applicable SDGs:14KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Intellectual Property ManagementIntellectual property(“IP”)symbolizes one of our business core competitiveness,serving
94、as our vital assets in achieving business breakthroughs and success.The Company strictly complies with applicable laws and regulations,such as the Patent Law of the Peoples Republic of China,the Copyright Law of the Peoples Republic of China,the Trademark Law of the Peoples Republic of China,and the
95、 Advertising Law of the Peoples Republic of China.We introduce an integrated management mode covering patents,copyrights and trademarks to plan and manage IP management meeting our development needs.This year,we revised the Kingsoft Cloud Measures for Intellectual Property Management to further impr
96、ove the IP management system.Protecting Our Own Intellectual Property Kingsoft Cloud emphasizes the importance of protection of its own IP.This year,the Company revised the Source Code Delivery Management Policy to clearly regulating source code management and delivery procedures,strengthen R&D achi
97、evement management and protect the Companys intangible assets to the greatest extent.We have established strict review and control system to safeguard the rights and interests of the trademarks and brands.All external use of the trademarks require the joint review of the Marketing Department,the Cap
98、ital Market Department,the Risk Control Committee,and the Legal Department with a written authorization.In case of infringement of the Companys IP,or impairing the rights and interests of the brands,the Legal Department will trigger the emergency response mechanism immediately to defend the IP right
99、s of the Company.The Legal Department learns about the information of the issues upon communication and verification with departments concerned,and figures out the response mechanism quickly.The relevant department informs other parties involved(if any)of handling results.The Legal Department takes
100、supplementary measures together with the Public Relations Department if required,such as information disclosure via media for maintaining sound public relations,and reassurance among investors.The Legal Department handles infringement issues via consultation,response and communication.Note:in case o
101、f special circumstances,the Legal Department updates the management on circumstance details,and proposes the adoption of the company-level response mechanism.AskFixReport1515KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Preventing Intellectual Property Rights InfringementNational Int
102、ellectual Property Advantageous EnterpriseIn this yeargranted 232 patentsregistered 334 copyrights of computer softwareWe respect and protect the others IP while protecting our own IP.The Company monitors the latest patent applications and technical papers in the global patent database and the Inter
103、net domain from time to time according to product line changes as well as in response to technical characteristics,and assesses the possibility of their hindrance to the Companys technical development.The monitoring results are directly fed back to the Research and Development(R&D)team to provide R&
104、D ideas and reduce the risks of the Companys infringement of third-party IP.Besides,Kingsoft Cloud insists on genuine procurement to enhance the security of the Companys internal information system while actively creating a good innovation ecological environment.The Company incorporates the granted
105、core patents into its IP package and prepares strategic documents specific to similar patents in the industry ahead for possible patent infringement lawsuits and avoid patent invalidation to the maximum extent.In case of infringement complaints,negative brand crisis and other events,the Legal Depart
106、ment,in collaboration with the corresponding departments,forms an infringement emergency response team to carry out infringement emergency process in accordance with the company-level management mechanism.Content Screening Email GroupThe group serves to control risks for promotion-purposed press rel
107、eases,content of official website,presentation prepared for large-scale activities and other work to reduce the infringement risk,information leakage risk,advertising legal risk and sensitive information publicity risk in the process of external publicity.Over the past decade,Kingsoft Cloud has been
108、 widely recognized for its IP management and protection.The Company has been awarded as Beijing Intellectual Property Demonstration Corporation,National High-tech Enterprise,and the China Intellectual Property Excellent Management Team,and Excellence Award of China Patent Award.This year,Kingsoft Cl
109、oud was awarded the National Intellectual Property Advantageous Enterprise by China National Intellectual Property Administration.In this year,Kingsoft Cloud added 232 granted patents5,including 204 patents for invention and 28 design patents.Also,the Company registered 334 copyrights of computer so
110、ftware5.By the end of 2022,we have been granted 663 patents globally,including 512 invention patents,150 design patents and 1 utility model patent,and a total of 693 computer software copyright registrations.5 During the year,the number of added granted patents and computer software copyright regist
111、rations by Kingsoft Cloud includes the cumulative data of Camelot.By the end of 2022granted512invention patentsgranted150 design patentsgranted663 patents globallygranted693 computer software copyright registrations16KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Intellectual Property
112、 Promotion and EducationChairman Company of the Internet Intellectual Property Opening and Cooperation AllianceIntegritySticking to the“high-principled cloud integrity and ethics”governance principle,Kingsoft Cloud combats bribery,extortion,fraud,money laundering and misconducts in any form.We stric
113、tly abide by applicable laws and regulations including the Civil Code of the Peoples Republic of China,the Criminal Law of the Peoples Republic of China,the Supervision Law of the Peoples Republic of China,the Company Law of the Peoples Republic of China,the Anti-money Laundering Law of the Peoples
114、Republic of China,and the Opinions on Strengthening the Development of a Clean Culture in the New Era.According to the laws and regulations,the Company has reviewed and updated its policies and regulations such as the Employee Manual regularly considering its business development situation.The Compa
115、ny formulated the Kingsoft Cloud Measures for Registration and Submission of Gifts and Monetary Gifts Management this year to improve the registration and submission management of gifts and money,and improved its supervision and restraint mechanism to enhance the integrity and self-discipline awaren
116、ess of employees.The Supervision Department provides consultation channels for employees to help them understand the process of handling gifts and gratuities in order to reduce the risk of accepting gifts in violation of regulations.The Supervision Department also systematically identifies areas wit
117、h high corruption risks,such as potential conflicts of interest and illegal payment.The Company establishes a response mechanism,thus strengthening the control of risk points in the course of conducting business to reduce corruptions.out cooperation including IP operation and licensing,while strengt
118、hening research on industrial technology development and patent layout trends as well as establishing joint overseas IP defense and risk response mechanisms.In 2022,we conducted 10 IP-related training sessions internally for all product development personnel,covering the core R&D front-line staff,ai
119、ming to promote the basics knowledge of IP and educate the importance of IP.Furthermore,the Company organized training jointly with Zhongguancun Intellectual Property Promotion Center to help innovation entities in Beijing improve their IP information analysis and application competence.In the first
120、 session of the“Training Series for Improving the Intellectual Property Information Application Competence of Enterprises”,as the key speaker,we delivered a lecture themed“Enterprise Intellectual Property Information Analysis”and popularized IP expertise,methods and skills relevant to IP information
121、 to the participants from enterprises and public institutions in Beijing.An integrity report platform has been established on our website,and the reporting notice and channels have been disclosed.Whistleblowing Mechanism and Whistleblower ProtectionKingsoft Cloud has made intensive efforts to protec
122、t intellectual property by organizing intellectual property promotion and education.The Company has joined the Internet Intellectual Property Opening and Cooperation Alliance as the chairman company.We lead other alliance members to jointly carry To promptly and effectively detect violations,Kingsof
123、t Cloud encourages all relevant stakeholders and the public to report the corruptions and frauds of employees or related parties.Both real-name and anonymous reporting are welcomed.During this year,the Company formulated the Kingsoft Cloud Measures for Complaints and Whistleblowing Management,clarif
124、ying the acceptance departments,handling process and whistle-blower protection.We comply with the whistleblower system issued by the U.S.Securities and Exchange Commission(SEC),conduct investigations without revealing the identity of the whistleblower,and strictly protect whistleblower information.T
125、he Company prohibits any retaliation against whistleblowers,witnesses and investigators.If any,the Company will investigate and punish violators severely,and transfer the retaliation cases to judicial department for treatment by law.Once reported cases are verified,the Company will reward whistleblo
126、wers properly according to their contribution.Integrity Whistleblowing Channels In 2022 there was no concluded corruption lawsuit against the Company or its employees.Mailing address:Supervision Department,Building D,Xiaomi Science and Technology Park,Xierqi Middle Road,Haidian District,Beijing,Post
127、al code:100085Report hotline:010-62927777 6356E-mail:Feishu(Internal IM tool)access to whistleblow for employees:Search“whistleblow”to enter the whistleblowing dialog box.1717KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Fostering the Awareness of Business EthicsKingsoft Cloud attach
128、es great importance to the employees awareness of anti-corruption and integrity,and is committed to building a transparent,upright and clean culture.The Company provides new employees with integrity education and training so that they have a good knowledge of the current internal policy on business
129、ethics.Meanwhile,the Company fosters and enhances anti-corruption awareness of all directors and employees through video campaigns,graphic tweets,mini games and other methods to reduce corruption and fraud risks.In 2022,the Company launched a series of online and onsite anti-corruption training and
130、education activities:Integrity Culture Advocacy Month ActivitiesIn May 2022,the Company launched the“Integrity Culture Advocacy Month Activities”,and organized a series of activities creating a clear culture of commitment to,call for,and contribution to integrity on May 10,May 20 and May 30 respecti
131、vely to encourage employees to learn about and practice clean and upright behaviors,with the help of their families,and to foster“high-principled cloud integrity and ethics”corporate culture.Opened a“high-principled cloud integrity and ethics”subscription account in Feishu,and promoted 30 rounds of
132、various integrity education materials to all employees.A total of more than 100 people participated in the Kingsoft Cloud Supervision Management Policy training courses released on the Kingsoft Cloud Learning Platform.Organized integrity study exams for all Kingsoft Cloud employees,covering manageme
133、nt,directors and interns with around 2,000 participants.Arranged anti-fraud training for around 40 employees from key departments,such as procurement and marketing departments.Cooperating with Xiaomi Group,we invited experts to give a lecture of Case Study and Prevention of Job-related Crimes in Ent
134、erprise,and over 1,600 employees attended the lecture.18KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Anti-money LaunderingIn accordance with the anti-money laundering laws in countries/regions where the Company develops and expands its business,Kingsoft Cloud assesses non-compliance
135、 risks from multiple dimensions by arranging targeted anti-money laundering risk audits for its departments involving in financial transactions,and puts countermeasures in place,to lower the probability of using its facilities,products and services in financial crimes.The Company will screen custome
136、rs,potential customers and suppliers when necessary to ensure its products and services are not used in money laundering or terrorist activities.Besides,we provide large-scale corporate customers with anti-money laundering and anti-fraud software products and services that function to find,identify
137、and report suspicious transactions and acts timely.Our products and services ensure the accuracy and completeness of risks,thus improving the anti-money laundering and anti-fraud effectiveness for our customers.Learn more about our Code of Business Conduct and Ethics-Anti-money Laundering Policy at
138、Kingsoft Cloud.Anti-corruption SurveyThis year,Kingsoft Cloud invited all employees to participate in the anti-corruption survey.The Company issued 1,900 questionnaires and collected 1,300 valid feedbacks.The questionnaire involved the understanding of integrity regulations and rules,and contact inf
139、ormation of integrity supervision to help us learn about the employee perception of integrity,uncover clues over violations,and identify fraud risks.According to the survey results,we have intensified our efforts to anti-corruption system in terms of integrity education,risk prevention,control and s
140、upervision,and fraud investigation practically.For more information on supplier anti-corruption,please refer to the“Sustainable Supply Chain”section of this report.19KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Responsible OperationsAt Kingsoft Cloud,we are committed to upholding the
141、 value of“customer first,building success based on technology”,driven by technical innovation and dedicated to providing our customers with premium products and services.Aiming to become the most reliable cloud partner for our customers,we remain steadfast in our commitment to supporting the healthy
142、 development of businesses while adhering to responsible operational practices.Applicable SDGs:20KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022We are dedicated to providing high-quality cloud solutions to businesses and organizations across various sectors.We have built a cloud platfo
143、rm consisting of cloud infrastructure,advanced cloud-native products,industry-specific solutions,and end-to-end services and distribution.Our Cloud PlatformRulesSolution DevelopmentPractical and deploymentMaintenance&UpgradesVideoPublic ServicesMedical HealthGamesFinancial ServicesElectric VehicleCo
144、llaborative OAE-commerceAR/VREnd-to-end implementation and deploymentIndustry-specific solutionsAdvanced Cloud ProductsExtensive cloud infrastructureData CenterPhysical ServersNetwork NodesBDP BroadbandDatabaseBig DataEdge ComputingMicroservicesContainersNetworkStorageDistributeSecurityCompute2121KI
145、NGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Product and Service ExcellenceWith a firm commitment to its original intention and goal of“providing industry-leading premium cloud services as the most reliable cloud partner for customers”,Kingsoft Cloud is dedicated to offering top-notch
146、cloud services.We have made every effort to improve the quality of our products and services over time covering their entire life cycle,from“the quality of Kingsoft Cloud service platform”to“carrying customer service security”.We implement standardized,systematic,and comprehensive measures to ensure
147、 business continuity and stability.Quality ManagementWe continuously strive to enhance the management system of our products and services.This year,on the basis of the technology center coordinating the product and service-related business of each department,we integrate the business operation and m
148、aintenance teams of each product line into the Technical Assurance Department.This move aims to improve communication and collaboration efficiency between the different business lines and the Technical Assurance Department,leading to the platform-based development and efficiency improvement.We ensur
149、e the delivery of high-quality cloud products by establishing and improving quality management systems and technical specifications,as well as optimizing quality control processes from the source.This year,we have issued technical specifications such as Kingsoft Cloud Software Product Quality Standa
150、rd 1.0 and Kingsoft Cloud Extranet Portal Carrier Connection Access Specification v1.2 to strengthen standardized management of product quality.In addition,we adhere to policies such as Kingsoft Cloud Data Center Access Technical Specifications and Kingsoft Cloud Server Hardware Introduction Specifi
151、cations to ensure the stability of the cloud platform by strictly controlling the quality of upstream product quality.The Company had no operational interruption this year.In terms of product safety management,we successfully met the third-party Service Organization Control(SOC)system assurance audi
152、t standards and verified the effectiveness of Kingsoft Cloud safety control within the audit scope.22KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Stability AssuranceManagement Specifications and Awareness Promotion&Implementation To ensure the stability and continuity of our busines
153、s operations,we have developed the Kingsoft Cloud Operation Management Specifications for Operation and Maintenance Authorization and revised the Kingsoft Cloud Security Management Specifications for Operation and Maintenance.We aim to avoid security risks and online failures due to employees lack o
154、f security awareness and operation violations by standardizing control online operation and maintenance,login,and operation permissions.To implement the above management standards,we organize knowledge learning and assessments,supervise employees to understand the relevant content,test their learnin
155、g outcomes,and ensure a 100%pass rate for frontline operations and maintenance personnel.Product Quality Monitoring We have developed the Kingsoft Cloud Service Monitoring Comprehensiveness Review Checklist to ensure comprehensive and effective monitoring of our cloud services.For cloud services not
156、 yet launched,we designate our key technical employees to conduct a monitoring coverage review against the checklist.For cloud services that are launched,we regularly conduct checklist reviews and inspection to ensure that the cloud services that have been launched continuously meet the checklist re
157、quirements during the maintenance and change process,thus guaranteeing a relatively complete monitoring capability.This year,we organized all relevant departments to conduct a full chain,systematic risk and potential danger mapping against the checklist and the software architecture diagram.As a res
158、ult,we identified and eliminated 65 hidden risks of P0 and P1 levels.To provide a complete and reliable checklist,we have sorted and improved over 180 monitoring items based on various components and product lines.The basic indicator coverage rate of checklist monitoring has been increased from 57%t
159、o 99%,forming a 6-layer monitoring model that encompasses the physical,operating system,network,application,service,and user layers.This approach has significantly improved the monitoring discovery rate.Change Operation Management In order to securely manage changes in our products and services,impr
160、ove the stability of IT services,and reduce the operational risk of changes,we have formulated the Change Management Specifications,and built the Aoge Cloud platform for unified operation and maintenance change operations.This platform offers a range of functions such as change workflow arrangement,
161、process control,and policy control,which enables us to make change operations online,standardized,and seamless.With the assistance of Aoge Cloud platform,we were able to achieve zero change in failures this year.Automated Processing To improve the efficiency of failure detection,location,and recover
162、y,we have developed the Kingsoft Cloud Service Failure Emergency Command Standards and automated failure management using the Bianque system.We integrate 24 troubleshooting scenarios from the computing and storage product line into the system,sort out frequent and repetitive problems and their solut
163、ions,and input them into the system.The platform automates the execution of root cause location and repair,thereby improving the efficiency and accuracy of failure resolution.This approach has led to improvements in the automation alarm level,reduced failure score6,and the number of major failures a
164、t P0 and P1 levels.Additionally,it has shortened the average time required for detecting,locating,and recovering faults while achieving a failure repair compliance rate of 82%.Accurate and Standard Processing To respond to different failures in a timely and accurate manner,we have classified the pro
165、duct failures at level P&S in the view of the product and the customer,to objectively evaluate the level of product and service failures7.To standardize the handling process after a failure occurs,we have developed the Kingsoft Cloud Service Failure Emergency Command Platform(ksc-warroom).This year,
166、we have further refined the management structure of the platform,designating leaders for cross product line failures.We also coordinated the progress and feedback information of product line failure management,ensuring transparent failure information for each product line while improving the failure
167、 handling efficiency.In addition,by thoroughly understanding our customers business structure,we associate product failures to specific business lines and achieve precise failure localization through visualized business structure diagrams.This narrows the impact scope of failures to individual custo
168、mer business lines,enhancing efficiency and effectiveness in addressing issues.6 Failure score:a comprehensive measurement indicator that reflects the impact of a failure.7 Level of failure classification method:Different P levels are classified from the proportion of total services provided by the
169、affected platform,the length of impact and the degree of impact;S levels are classified based on the assessment of the impact to customers.2323KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Service Quality AssuranceKingsoft Cloud is committed to providing customers with satisfactory s
170、ervice experience while focusing on product quality.The Company has set up customer service team to support the efficient and stable operation of cloud systems for its customers.In 2022,we built on the current customer service team with a team of senior technical experts to help standardize the job
171、of front-line customer service team so as to reduce the response time,improve the problem tackling capabilities,and lower the rate of invalid feedback to the back-end departments8 for better problem handling efficiency.We offer various service models based on the different requirements of our custom
172、ers.For customers who use our products on a relatively small scale,we assign dedicated VIP after-sales personnel in the corresponding technical domain specific to the products purchased by customers.The assigned personnel are responsible for helping customers solve problems quickly in a professional
173、 way after a full understanding of their product operating environment.For customers who use our products on a large scale,we introduce customer technical managers on top of dedicated VIP after-sales service by considering the technical domains covered by products and the dependence extent of custom
174、ers core business systems on our products.With the goal of customer success,we integrate related product and technology domains horizontally and connect front and back-end resources vertically to provide a professional,efficient,secure and reliable cloud service experience to key customers.8 Invalid
175、 feedback to the back-end departments:The customer issues that cannot be solved by the customer service team due to its limited authority and capabilities need to be communicated to product R&D,operation,and maintenance departments for resolution.The rate of invalid feedback to the back-end departme
176、nts refer to the percentage of issue feedback that customer service teams should have been familiar with and able to tackle to the back-end departments.Customer Inquiries and ComplaintsThe Company has formulated the Customer Complaints Management Framework,to regulate the workflow of after-sales tea
177、ms for customer complaint handling and follow-up visits so that these teams are able to efficiently handle customer complaints and feedback on products or service.The Company delivers 7*24 service to customers via multiple service channels,including hotline,online support,technical order and expert
178、services.We have clarified the primary responsible person for customer management and established the first inquiry-based accountability system to quickly respond to and handle the inquiries,failure reports and requirements of customers in a closed-loop manner.In addition,we have integrated product
179、R&D,operation and maintenance into the order system to enhance problem solving efficiency.We have established a problem review mechanism as an effort to improve product value and service experience,and reduce the complaint rate effectively.The work orders we received this year for customer complaint
180、 investigation and troubleshooting dropped by 51%on year-on-year basis,and we offered customer services up to 33,009 times.In 2022,we received 95 customer complaint cases,and achieved a response rate of 98.4%within 90 seconds and a resolution rate of 90.9%within 30 minutes.100%customer follow-up On-
181、call response within 90 secondsBrief customers about handling progress and investigation direction every 15 minutesComplaint handlingComplaint handling reportPresent detailed handling reports to customers within 24 hours after complaints are solvedComplete internal review and work out optimization a
182、nd improvement plans within 24 hours after complaints are solved,and follow up the optimization and improvement resultsSubsequent improvement and follow-upCustomer follow-upCustomer Complaint Handling Process24KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022The Company strives to reduce
183、 the repeated errors complained by customers.To this end,we include complaints into the knowledge database through fault analysis,case study,FAQ creation,and inclusion in the knowledge database to enhance the complaint handling efficiency continuously.The Company introduced EZONE system this year to
184、 follow up complaint handling process,categorize and store common problems and solutions in a real-time manner.In 2022,we added 2,314 FAQ entries,improved 216 product requirements,and the total number of cases incorporated into the knowledge base is 4,448.Service Quality Assessment Kingsoft Cloud ad
185、heres to the principle of“focus,excellence,reputation,and fast”.The Company requires customer service team to set quantitative targets regularly,and incorporates indicators such as“solve the problem within 30 minutes”and“rate of invalid feedback to the back-end departments”into the KPI of the teams
186、to stimulate customer service personnel to provide quality services.The Company organizes service quality inspections monthly for customer service personnel to standardize their workflow of communication with customers.According to the Specifications on After-sales Quality Control Process,we rate th
187、e performance of customer service personnel in five aspects,namely problem response,work order specification,service attitude,communication skills,and sense of responsibility.We propose problem-specific suggestions,develop follow-up improvement implementation plans and supervise their implementation
188、.We improve the deficiency while implementing and improving quality control plans and draw on experience to constantly improve the professional skills and overall service competence of teams.In 2022,we refined the customer satisfaction questionnaire in terms of business,pre-sale delivery,products,an
189、d after-sales services to survey customer experience.In Empowering Service Teams The Company arranges special training for customer service team to optimize the service process and improve the service quality.We provide various training forms,such as video learning,hands-on exercises,case studies an
190、d FAQs,and organize written tests,face-to-face briefings,and case simulations to evaluate the learning performance of employees and improve training effect effectively.We require the business department to share at least three cases per week and to meet at least once a week to reflect on problems en
191、countered and improvement measures to be taken with customer service teams.The Company organized sharing meetings regularly this year to review the work order processing flow,collected and updated TOP 30 questions,and encouraged experienced employees to tutor new employees to enhance learning effect
192、,and improve the overall service competence of teams.We also provide customized training for business scenarios,help teams building a 360-degree customer view,such as customer organizational structure,cloud business architecture,and historical problems,and prepare fault response plans to solve custo
193、mer problems timely and accurately,and improve the professional proficiency of teams.the questionnaire,customers rated the professionalism of service,attitude,initiative,response time,and problem handling efficiency of service personnel,product stability,function and performance satisfaction,and pro
194、duct usability,and proposed other opinions and suggestions on Kingsoft Cloud.We carried out improvement measures according to the survey results after identifying the key issues and typical failures that may significantly impact customer service experience.Meanwhile,we conducted targeted analysis an
195、d optimization to improve overall customer satisfaction.2525KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Data Security and Privacy ProtectionAdhering to the concept of“user privacy first and information security first”,Kingsoft Cloud strives for user privacy protection and data secur
196、ity.The Company has invested constant efforts in management system,workflow and data security awareness promotion to lay a solid foundation for data security protection,and provide users with safe and quality experience.The Company strictly complies with applicable laws and regulations,such as the D
197、ata Security Law of the Peoples Republic of China,the Personal Information Protection Law of the Peoples Republic of China,and the Cybersecurity Review Measures.We organize or participate in information security lectures,industry insight sharing sessions,and legislative feedback activities on a regu
198、lar basis,and timely trace and effectively identify the laws and regulations that may have impact on our information security operation and update our internal policies and regulations from time to time.Besides,we actively engage with a professional compliance team of a law firm to ensure the compli
199、ance of our data security efforts.In 2021,the professional compliance team of external law firm helped us to comprehensively identify and review our current data security management regulations,and to propose suggestions on revision in accordance with the Data Security Law of the Peoples Republic of
200、 China.To strengthen data security and privacy protection management,we updated the Kingsoft Cloud Privacy Policy and the Specifications on Data Security Management in 2022.Governance StructureOur Security and Privacy Committee(the“Committee”)consists of members from multiple departments,such as dat
201、a security,privacy compliance,internal control&audit and supervision departments,responsible for protecting against data security emergencies,commanding and dispatching duties in case of emergency to protect the goodwill of the Company.In 2022,we upgraded the level of the Committee in our management
202、 framework by appointing Board of DirectorsVice President Responsible for SecurityVice President Responsible for Privacy(General Counsel of the Legal Department/Secretary of the Board,DPO)Security and Privacy Committee ChairSafety Work Group LeaderInternal Control and Internal Audit Committee Member
203、Supervisory Safeguard Committee MemberTechnical Coordination Work Group LeaderPrivacy Work Group LeaderSecurity Privacy Committee MemberSecurity Compliance ExecutivePrivacy Compliance Executivethe General Counsel of the Legal Department to serve as the Vice Chairman of the Committee and the Data Pro
204、tection Officer(DPO)concurrently,who directly reports to the Board.For overseas data security protection,we have assigned a reginal DPO in Singapore to oversee the data security and privacy protection of our local operations,with independent authority and reporting directly to the Chairman of the Se
205、curity and Privacy Committee.26KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 User Privacy ProtectionData Security Risk ManagementAccording to Kingsoft Clouds Data Protection Impact Assessment(DPIA)process,we regularly conduct data protection impact assessments on information systems.
206、DPIA focuses on assessing the compliance with the basic principles of personal information protection in personal information collection,processing and other steps,and the impact of processing activities on the lawful rights and interests of data owners to identify and control data security risks at
207、 the early stage,and minimize the risk of personal information leakage and the possibility of other negative information security incidents.When the Company identifies new laws and regulations related to data security and privacy protection,major personal information security incidents occur,or busi
208、ness model,information system and operation environment have significant change,the Data Protection Officer will lead business departments to re-assess data protection impacts and prepare DPIA reports.The privacy security protection team will review and approve these reports and keep them properly.B
209、esides,we initiate a number of practices to prevent data security incidents:Attaching great importance to user privacy,Kingsoft Cloud will take all measures to protect the rights and interests of users in privacy and personal information.To this end,the Company has formulated the Kingsoft Cloud Priv
210、acy Policy,and the Kingsoft Cloud ERN-SDK Privacy Policy which Hold new product launching review meetings monthly to implement the privacy design concept by evaluating the personal information and data security risk factors of new products and proposing targeted compliance suggestions.Keep track of
211、applicable domestic and foreign legislation,policies and law enforcement trends monthly,and discuss typical cases with sufficient analysis.To enhance the ability to cope with major data security incidents,we have set up a security emergency response team,and worked out data security emergency respon
212、se plans.In 2022,Kingsoft Cloud organized drills specific to suspected information security problems,aiming to check the emergency response speed and the effectiveness of the emergency workflow,and to ensure relevant personnel are familiar with emergency response plans to respond to data security in
213、cidents properly following response plans.用戶隱私保護clarify how to collect,use,store and delete the personal information of users when Kingsoft Cloud provides its website-based services,cloud services or products,and indicate the personal information rights users enjoy.Learn more about our Privacy Polic
214、y and Cookie Policy at Kingsoft Cloud.This year,as an active response to the Notice on Launching Actions for Improvements to the Perception of Information and Communications Services released by the Ministry of Industry and Information Technology of the Peoples Republic of China,we set forth the lis
215、t of personal information to be collected and the list of personal information to be shared with third parties in the privacy policy of the“Qixiaoju”,one of its APP products,to fully safeguard users rights to be informed.This measure also facilitates the Company to monitor the compliance of relevant
216、 software products in terms of personal information storage and use.2727KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022We allow the users to report privacy policy or personal information issues,opinions or suggestions through multiple reporting channels such as the console,reporting ho
217、tline,e-mail,and onsite reporting.Reporting Channels for Users Console:Work Order Management creates a work order to provide feedback Reporting hotline:400-1070-808 Reporting e-mail:KC_P Mailing address:Kingsoft Cloud Legal Department,Building D,Xiaomi Science and Technology Park,Qinghe Sub-district
218、,Haidian District,Beijing,Postal code:100085CertificationKingsoft Cloud have been widely recognized by domestic and international authoritative institutions for its competence in data security management and technology.CertificationApplicable country/regionISO9001ISO20000ISO22301ISO27001ISO27018ISO2
219、7017C-STAR SOC1/SOC2/SOC3TRUSTePCI DSSInternationalTrusted cloud certificationTrusted cloud service security certification“Trusted financial cloud solution”competence assessment certificationCyber-security level protectionITSS cloud computing service competence assessmentChinaGDPREuropeDPTM(in appli
220、cation)SingaporeThe privacy policy and practices of Kingsoft Cloud meet the enterprise privacy and data governance practice assessment standard of TrustArc,a global leader in data and privacy management.Kingsoft Cloud was granted TRUSTe Enterprise Privacy&Data Governance Certificate by TrustArc in 2
221、021.We passed the annual audit of TrustArc this year.In order to facilitate business development in Singapore,we have formulated the Personal Data Management Policy,and the Manual for Data Protection Management Procedures in line with the Personal Data Protection Act of Singapore,and have organized
222、publicity and training of applicable regulations in our Singapore-based company.Meanwhile,our company in Singapore is required to sign data processing agreements with all suppliers engaging in data processing.This year,the Company also launched its application for Data Protection Trustmark(DPTM)Cert
223、ificate by the Infocomm Media Development Authority of Singapore(IMDA).This certification will assess the practices of consumer data protection from the dimensions of governance and transparency,personal data management,personal data protection,and human right protection.The Company is currently und
224、er DPTM certification review by IMDA,and is expected to obtain the certification in 2023.28KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Enhancing the Information Security AwarenessKingsoft Cloud is deeply aware that data security and privacy protection management depends on not only
225、 continuous improvement in management regulations and mechanism,but also extensive involvement of all employees.Kingsoft Cloud has set the information security red lines according to Data Security Red Line Policy to prohibit data leakage by employees.The data leakage prevention(DLP)systems are insta
226、lled on all the computers in the office to prevent information disclosure risks.We organize“security awareness training for all employees”at least once a year,with online training courses and examinations,in order to improve the information security awareness of employees,and promote the development
227、 of information security culture.The new employees are required to complete information security courses and pass the exam.Meanwhile,we encourage employees to learn professional courses accredited by the International Association of Privacy Professionals(IAPP).The enterprise security assurance team
228、of Kingsoft Cloud initiates the phishing email simulation program,and arranges security awareness training for employees who fail in this program to minimize the loss of the Company arising from phishing email attacks.Apart from the simulation program,we post information security articles weekly in“
229、Organization Security Assistant”of Feishu official account,Co-building the Data Security EcologyBuilding on the continuous improvement in its own data security management,Kingsoft Cloud proposed higher data security protection requirements for its suppliers.In 2022,the Company launches its supplier
230、data management.Suppliers engaging in data processing are required to conduct self-assessment referring to the breakdown list of data compliance assessment requirements released by Kingsoft Cloud.The suppliers that process mass data should receive inspections and due diligence in terms of informatio
231、n security protection level,compliance data operation qualification,supplier privacy policy and complaint channels by a third party employed by the Company.We also require suppliers to sign data processing agreements with the Company in order to ensure the data security and privacy protection effort
232、s of suppliers meet regulations,and to reduce the possibility of information security accidents due to the poor management of suppliers.such as security knowledge,and hot information security issues,and organize information security interaction activities irregularly with a view to enhance the data
233、security and privacy protection awareness of all employees.Besides,employees have access to information security management regulations and procedures in Feishu“Organization Security Service Platform”to ensure the compliance of information security in their jobs.2929KINGSOFT CLOUDEnvironmental,Socia
234、l,and Governance Report 2022Driving Technology InnovationGuided by the management philosophy of being“technology oriented”,Kingsoft Cloud increased its investment in technology innovation,encouraging technology innovation in terms of technical talents,culture,and organization,to lead the development
235、 of the enterprise with high quality.The Kingsoft Cloud Technology Committee is tasked with assisting in the management of the technology R&D,providing guidance on cutting-edge technology R&D,participating in discussion and formulation of the technical standards,developing technical talents,and fost
236、ering a culture of technology.Through these efforts,the committee aims to maintain the companys competitive edge in technology R&D and to lead the development trend in the industry.2nd Kingsoft Cloud Hackathon Technology Innovation AchievementsKingsoft Cloud Big Data CloudWe have a comprehensive sta
237、ck of big data products and compatibilities.All products are empowered by providing elastic scaling and seamless access to cloud storage.We also provide an interactive query engine for users to easily organize and analyze data on cloud.In response to industry-wide developments in the research on com
238、puter vision,automatic speech recognition and natural language processing,we have built the underlying technologies that underpin big data platforms.Kingsoft Cloud Big Data Cloud has been selected in the“Frost&Sullivan Data Management Solution Leader Quadrant”for two consecutive years.Storage with D
239、epth and Low FrequencyIt is not necessary to unfreeze the data in the storage with depth and low frequency.Customers can easily retrieve objects used less frequently in the bucket without any delay.This technology is ideal for business scenarios with long-term storage and low access frequency,where
240、data retrieval occurs only 1-2 times per quarter.The deep storage technology with low frequency reduces the cost of storage per gigabyte(GB)by 40%without affecting the customers business.Additionally,it ensures that customers can quickly access their data,with access delays controlled at the millise
241、cond level.This year,Kingsoft Cloud Block Storage products and services were honored with the Best Practice Award for Trusted Cloud Technology by the China Institute of Information and Communications(hereinafter referred to as“the Institute”)this year.The Institute highly commended Kingsoft Clouds a
242、dvancements in block storage service technology,as well as its unwavering commitment to providing highly reliable,available,and secure services.Kingsoft Cloud has been an active participant in the formulation of industry standards,such as the Hybrid Cloud Platform Security Capability Requirements St
243、andard,Cloud Computing Security Responsibility Sharing Model,Technical Talent DevelopmentKingsoft Cloud has launched the construction of a talent cradle in Wuhan.This move involves the establishment of the Kingsoft Cloud Nebula College by the Wuhan R&D Center,aimed at developing a sustainable and sc
244、ientifically-structured team of talented individuals.The training outlines for this program are being designed by the companys R&D department.The Nebula Training Camp project helps select excellent fresh graduates who meet expectations of Kingsoft Cloud from two stages:campus training and enterprise
245、 engineering practical training camp.The program has been instrumental in producing skilled professionals for the digital industry not only in Wuhan but across the entire country.Technology Culture ConstructionTo foster innovation and promote brainstorming,the Company created a corporate culture cen
246、tered around the idea of“building success based on technology”.In 2022,we held the“2nd Hackathon”,with the participation of over 140 individuals.We invited experts from Intel,Kingsoft Corporation Ltd.,and other technology companies as judges to evaluate the submissions based on five key criteria:the
247、 completion,the innovation,the relevance to the Companys product&services,the level of team collaboration,and the performance in the Q&A session.We provide participants with the opportunity to showcase their ideas and abilities,and help the Company gain innovative ideas of its employees.With the tec
248、hnical experience and keen demand insight,the team that created the work Silver Zheng further introduced smart functions in document reading,enhancing intelligence levels and optimizing the reading experience for users.Distributed Cloud Global Management Framework,and Internet Edge Cloud Service Tru
249、st Capability Requirements.By doing so,it has demonstrated its forward-thinking mindset and visionary leadership in anticipating and shaping the future trends of the industry.30KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Cloud for GoodWith the belief of Cloud for Good,we contribute
250、to society by leveraging our cutting-edge technology.In 2022,we contributed our efforts in health care,public affairs,and housing.Cloud for HealthcareIn 2022,Kingsoft Cloud helped cloud medical infrastructure construction in Shanghai.We provided cloud infrastructure for more than 8 Grade A tertiary
251、hospitals,facilitating the provision of medical services for 100,000 hospital beds,and completed the deployment of public cloud cluster resources.To ensure the stable operation of cloud systems,Kingsoft Cloud also delivered security services during important periods,setting an information-based benc
252、hmark in health care.In 2022,we launched a dedicated information base project to help Kunshan Municipal Government apply the foundation of its smart city data lake in health-care development and guarantee in the urban area.To meet the project requirements,our project team built a full system coverin
253、g data acquisition,data warehouse establishment,data service and supporting monitoring service,to effectively process mass data in testing,personnel flow,and basic population information.Besides,we created proper models for business needs,allowing easy data search in the front-end business system,to
254、 help the public service agencies to learn about information required timely and take measures accordingly.Cloud for Public Service AffairsOur Public Service Cloud products will provide safe,reliable and exclusive solutions in this field based on our technical practices over years.Relying on cloud c
255、omputing,big data and other technologies,our public service cloud products New Youth Smart CommunityWith years of experience in smart community,smart home and smart property services,and Kingsoft-Xiaomi ecological resources,we established an urban renting operation and management platform covering f
256、ull application scenarios and functions for Guiyang to build a youth smart community facilitating administration by regulatory bodies,operation by the community,and life of tenants.This helped the region attract and retain talents.In terms of administration,the platform allows regulatory bodies to m
257、anage the safety issues of rent houses by providing water,fire and power alarm data,to improve the emergency response competence.As for community operation,the platform integrates such functions as access to housing resources,check-in,and electronic contracts,and pools data related to life of tenant
258、s,property operation and maintenance,and renting business.For tenants,the platform provides 200+smart devices to offer smart renting experience.with new service modes function to streamline the process of public affairs,improve efficiency,ensure safety and save costs,driving the digital transformati
259、on of the public service agencies.In 2022,Kingsoft Cloud served as a key supplier for Beijing Municipal Public Cloud.We supported and ensured the safe,reliable and stable operation of Beijing Municipal Public Cloud,contributing to the success of 2022 Beijing Olympic Winter Games during this year.31K
260、INGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Prioritizing Talent DevelopmentAt Kingsoft Cloud,we are committed to creating a happy workplace environment for our employees that is founded upon principles of equality,respect,diversity,inclusivity,and safety.We keep improving our scienti
261、fic talent retention,promotion,and compensation and welfare system,providing access to rich and diverse learning resources and development opportunities to ensure our employees workplace experience and enhance their sense of happiness and belonging.Applicable SDGs:32KINGSOFT CLOUDEnvironmental,Socia
262、l,and Governance Report 2022Creating a Happy WorkplaceKingsoft Cloud is dedicated to strictly adhering to the Labor Law of the Peoples Republic of China and the Regulations on the Prohibition of the Use of Child Labor.We have developed an Employee Manual that respects and ensure the legitimate right
263、s and interests of our employees related to employee management,compensation and performance,benefits and care,attendance and leave,advice and complaints,etc.The Company has also established the Kingsoft Cloud Human Rights Policy,prohibiting all violations of employee rights,such as child labor and
264、forced labor.We require our suppliers to comply with relevant management policies,and we conduct rigorous reviews of the identity information of candidates during the recruitment process.In the event that we encounter any instances illegal employment,we will investigate the relevant problems and han
265、dle the matter in accordance with applicable laws and regulations and internal requirements.For example,in the case of child labor,the Company will actively assist in contacting legal guardians to solve the problem.Diversity and Inclusivity18.8%female employees in management33.8%female employeesThe
266、Company firmly committed to equal employment opportunities,and we do not discriminate against candidates based on age,gender,race,nationality,marital or family status,health status,or religion,and opposes discrimination in any form.We attach great importance to the matching of candidates skills with
267、 their positions in the recruitment,and screen out the names and genders during the candidate selection process.The qualified candidates have equal interview opportunities.We have established mother and baby rooms to provide convenience for pregnant employees,aiming to care for our female employees
268、in the workplace.In addition,we have implemented a diversified board policy and appointed an independent female director in 2022.As of December 31,2022,the proportion of female employees in management reached 18.8%,and female employees accounted for 33.8%of the total employees in the Company.The Com
269、pany provides effective and reasonable job opportunities to individuals with disabilities in accordance with national requirements.As of now,we have hired more than 40 disabled employees and provide them with basic salary and welfare.1independent female director40+disabled employees hired3333KINGSOF
270、T CLOUDEnvironmental,Social,and Governance Report 2022 Health and SafetyKingsoft Cloud strictly abides by applicable laws and regulations,such as the Labor Law of the Peoples Republic of China,the Production Safety Law of the Peoples Republic of China,the Prevention and Control Law of Occupational D
271、iseases of the Peoples Republic of China,the Fire Protection Law of the Peoples Republic of China.In conjunction with regulations formulated by Kingsoft Corporation Ltd.,including the Management Policy for Office Environment of Kingsoft Software,and the Emergency Plan of Medical Emergency,we stay co
272、mmitted to creating a safe and comfortable work environment for our employees and protecting their health and safety.Xiaomi Science and Technology Park(the Park)where our Headquarter is located has passed the certification of ISO 45001 Occupational Health and Safety Management System.This management
273、 system is applicable to cloud computing and cloud services,computer application software development,computer information system integration,and other fields.We attach great importance to health and safety in the workplace,conduct safety inspection regularly,rectify identified safety hazards,and de
274、velop contingency plans for fires or equipment failures and other emergencies.For example,we inspect the circuits and relevant equipment in office areas regularly,and do not allow employees to use high-power electrical devices to avoid potential hazards.Besides,we equip the offices with first-aid ki
275、ts,arrange AED(Automated External Defibrillators)first aid training activities,and participate in safety training activities,such as fire drills,organized by the Park,to enhance the safety awareness of our employees.AED First Aid TrainingThe Company has set up the medical room and the physical thera
276、py room in office areas,equipped AED equipment,and provided ergonomic office desks and chairs to protect the health and safety of employees during work.Considering loose epidemic policy,we offer epidemic prevention kits to employees who may have business trips to safeguard their health and safety du
277、ring trips.34KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Benefits and CareIn addition to social insurances,the Company has established a sound benefit and care system to provide its employees with more sense of happiness and belonging in the workplace.All regular employees have acc
278、ess to the full benefit package,while the families of our employees and interns enjoy a portion of benefits.CEO and supervision mailboxesDepartment head or HRBPEngagement surveyInternal control and internal audit departmentChannels for EmployeeFeedback Employee CommunicationKingsoft Cloud pays atten
279、tion to employees feedback,suggestions and questions about the work environment,job responsibility,salary and other aspects.Employees can report their concerns with real names or anonymously through standard channels such as Chief Executive Officer(CEO)mailbox,internal control and audit mailbox,supe
280、rvisory mailbox,and internal public mailbox,then relevant departments will address the problems in a timely manner according to company regulations.Employees can also communicate directly with their department heads or Human Resource Business Partners(HRBP)for daily communication.For employees who n
281、eed to be stationed at project sites,the Company also arranges specific staff to communicate with employees on a regular basis to keep abreast of their needs and problems.In addition,employees can express their demands directly through online forums and open forums with executives.Management can als
282、o listen to employees opinions and suggestions through these forums to build a two-way transparent communication channel to continuously improve and enhance the management level.The Company conducts employee engagement surveys every three years to understand employees feedback on the Companys busine
283、ss,career opportunities,culture,leadership,etc.Based on the results of the 2021 Employee Engagement Survey,we have taken some targeted measures to further improve employee engagement in three areas:corporate mission and vision,user-centered,and talent development.Discounts for hotels&restaurants Fre
284、e afternoon tea Shuttle bus Meal allowance for all employees Family Day Corporate celebration activities 1024 Programmer Festival Activities in holidays Anniversary care Team building activities Birthday care Gifts in holidaysHealthy life hallFive mandatory social insurances and housing fund Medical
285、 room/Mother and infant room Employee supplementary medical insurance Paid annual leave Personal accident insurance Annual physical examination Female maternity medical insurance Medical examination for family members(optional)Hospitalization insurance for serious illness Regular medicine kitHospita
286、lization insurance for serious illness of family members Shopping blockHEYTEA Acasia Food Starbucks Subway Lawson Convenience Store 1988/2010 Restaurant Fresh Tailor Xingchen Dahai Restaurant Cun Shang Yi Wu Restaurant Hair Salon Dou Fu Jia Restaurant China Merchants Bank KFCPlaygroundBadminton Club
287、 Basketball Club Yoga&Fitness Club Football Club Table Tennis Club Outdoor Activity&Photography Club Book&Movie Club E-sports Community Chess&Board Role-playing Games Group Billiards Group Game Group Gym in the ParkSupermarket3535KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Employee
288、Birthday PartyMid-Autumn Festival 中秋節Badminton CompetitionGifts in the Dragon Boat FestivalCorporate Celebration ActivitiesFamily DayIn 2022,over 120 families participated in our Family Day.Our employees and their family members joined in interesting offline activities,enjoying a happy time.The Comp
289、any presented customized gifts for the children.With these activities,we expressed our caring for all our employees and their children.36KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Career DevelopmentKingsoft Cloud offer employees a“dual career development path”with“professional dev
290、elopment”and“management development”,and state clear career requirements corresponding to each level,committed to creating a fair and just promotion environment.Employees can either pursue a career development within the“path”based on their own interests and career aspirations,or choose“cross-channe
291、l”horizontal development opportunities to obtain a broader development space.In addition,the Company has created an internal talent marketspace through the“Rotation Program”to provide employees with internal transfer opportunities,helping them find development opportunities that suit their needs.Dua
292、l Career Development PathEmpowering Employee DevelopmentAt Kingsoft Cloud,we offer a highly competitive salary incentive system,comprehensive career development paths,and diversified training courses,aimed at vigorously supporting the growth and development of our employees.This year,we have utilize
293、d a new human resource(HR)management system to integrate existing HR related data,enabling the Company to more effectively identify talent requirements timely,and allocate internal resources in an efficient manner.Dual career development pathProfessional developmentManagement development“Cross-chann
294、el”horizontal development opportunitiesFixed compensationShort-term incentives Long-term incentives Basic salaryPerformance-related bonus:annual,semiannual or quarterly bonusesShare options and restricted share unitsEmployee Compensation System Compensation and IncentivesThe compensation system in t
295、he Company adheres to a principle of comprehensive salary management,which is combined with an incentive policy to ensure that the achievements of the Company are shared with our valued employees.The Company conducts an annual review and adjustment of our compensation system in partnership with thir
296、d-party professional institutions to optimize its overall structure.In 2022,we further refined our employee compensation system by aligning it with the prevailing market rates,taking into account the various business line and job levels.Furthermore,we have introduced a range of performance-based inc
297、entives to reward outstanding employees,deploying a diverse set of compensation management strategies to foster employee motivation and engagement.To comprehensively and objectively evaluate the performance of our employees,we conduct performance evaluation for employees through a combination of sel
298、f-evaluation,evaluations from direct and senior leadership evaluations,and HR expert evaluations.We conduct performance evaluations quarterly or semi-annually based on the nature of the employees role,and employees will confirm the performance evaluation results accordingly.In case of any complaint
299、of the evaluation results,the official channels are available for appeal and handle it fairly and transparently in accordance with specified procedures.The Company will also review and adjust the evaluation methods and processes in response to employee feedback to ensure fairness and impartiality of
300、 the performance evaluation.3737KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Table of Training ModulesTraining ModuleProgramTargeted ParticipantsTraining ContentManagementtrainingEMBASenior managers Attend EMBA coursesMiddle ManagementDevelopmentProgramMiddle managers Overall leaders
301、hip skills training including strategic management,communication skills,performance management,team management,human resource management,etc.New ManagerTraining CampNew managers Assist role-adapting through courses on communication skills,recruitment management,performance management,team management
302、,etc.DepartmentalTrainingAll managers Targeted team integration projects,management improvement projects,etc.New employeetraining“Start from CloudNew employeetraining”New employees Orientation and introductions on Products and business introduction Company policies and regulations on human resources
303、,IT,safety and compliance Communication skills training“Start from Cloud-Lingyun Project”Campus recruiting staff The 1-year training aims to build all-round capabilities through various training coursesProfessionaltraining“What you should know about Kingsoft Cloud”All staff Company and department in
304、troduction,industry analysis,knowledge of products,company policies and internal procedures etc.Product managertrainingProduct managers Market analysis,product architecture design,product function design,advertising and roadshow guidelines,etc.Tailored trainingBusiness-related positions Professional
305、 skills such as financial knowledge,sales skills training,etc.Tailored trainingOnline open coursesAll staff Open online course on cloud technology,products,general knowledge,etc.Nurturing TalentAt Kingsoft Cloud,we place immense value on talent development.We provide targeted training for employees
306、in different stages to meet the career development needs of our diverse talent pool.We are dedicated to facilitating a smooth transition for new employees,by providing them with access to mentors who assist them in adapting to their new roles quickly.In addition,the Company has launched training cou
307、rses in various forms,both offline and online,to assist in their personal growth and development.Our“Kingsoft Cloud Maiduo Learning Platform”has been established as an integrated platform for learning resources and activities,offering access to over 100 original business courses to facilitate seamle
308、ss learning for our employees.We evaluate the training effectiveness via exams and distribute satisfaction questionnaires to the participants.We will further improve the training methods and content based on the effectiveness and feedback results of the questionnaires.38KINGSOFT CLOUDEnvironmental,S
309、ocial,and Governance Report 2022In addition to the internal training system,the Company supports our employees to improve their educational and operational skills,encourages our employees to obtain external professional certification,and provides bonus rewards to eligible employees.Kingsoft Cloud ha
310、s launched the“Nebula Training Camp”project and actively collaborated with domestic universities to cultivate vocational skills among college students through teaching and project-based practices,thereby improving their employment competitiveness.The Company remains committed to providing job opport
311、unities for college students through campus recruitment.Indicator(1)Unit2022 DataNumber of employees by employment typeFull-timePerson9,517Other categories(2)Person563Number of employees by genderMalePerson6,297FemalePerson3,220Number of employees by age groupUnder 30 years oldPerson5,732Between 30
312、and 50 years oldPerson3,744Over 50 years oldPerson41Number of employees by geographical regionThe Mainland of ChinaPerson9,502Hong Kong,Macao and Taiwan of ChinaPerson3International(outside China)Person12Total turnover rate(3)%7.45Nebula Training CampKingsoft Cloud Campus RecruitmentHuman Resources
313、Statistics3939KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Indicator(1)Unit2022 DataEmployee turnover rate by genderMale%8.58Female%4.26Employee turnover rate by age groupUnder 30 years old%6.92Between 30 and 50 years old%8.54Over 50 years old%2.33Employee turnover rate by geographic
314、al regionThe Mainland of China%7.43Hong Kong,Macao and Taiwan of China(4)%50.00International(outside China)%13.33Note:1 Statistics based on employee type such as gender,age,and region include only full-time employees.2 Other categories refer to interns and contractors.3 Employee turnover rate=number
315、 of employee who resigned voluntarily during the reporting period/(the number of employees departure during the reporting period+the number of employees at the end of the reporting period).4 The reason for the high employee turnover rate in Hong Kong,Macao and Taiwan is that the total number of full
316、-time employees in Hong Kong,Macao and Taiwan is low,and minor staff changes will lead to a high turnover rate.For details,please refer to the number of employees by geographical region.IndicatorUnit2022 DataPercentage of employees trained by genderMale%95.58Female%94.15Percentage of employees train
317、ed by management levelManagement%89.41Non-management%95.45Average training hours of employeesHour7.10Average training hours of employees by genderMaleHour7.02FemaleHour7.40Average training hours of employees by management levelManagementHour17.08Non-managementHour6.83IndicatorUnitDataNumber of work-
318、related fatalities in 2020Person0Number of work-related fatalities in 2021Person0Number of work-related fatalities in 2022Person0The number of working days lost due to work injuries in 2022Days14KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Green DevelopmentKingsoft Cloud firmly abide
319、s by the requirements of Environmental Protection Law of the Peoples Republic of China,the Law of the Peoples Republic of China on Energy Conservation,and the Law of the Peoples Republic of China on the Prevention and Control of Environmental Pollution by Solid Waste and other laws and regulations,a
320、nd actively responds to the national“3060”dual-carbon goals.The Company pays close attention to climate change,strengthens the identification and governance of climate risks,adheres to low-carbon operations,integrates the concept of green environmental protection into the daily work of data centers
321、and office buildings.We have set corresponding management policies and reasonable environmental goals,and continuously fulfilled its green operation commitment with practical actions.Applicable SDGs:4141KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022Responding to Climate ChangeKingsoft
322、 Cloud is highly attentive to climate change risks and opportunities,and has integrated climate risk management into our overall business strategy and risk management system to proactively assume environmental responsibility.We follow the recommendations of Task Force on Climate-related Financial Di
323、sclosure(TCFD)to identify and assess various climate change risks and propose strategies and measures to address them,to guarantee green,low-carbon and sustainable business operations.Physical RisksAcute RiskExtreme weather events such as floods,typhoons and earthquakes caused by climate change worl
324、dwide may seriously affect the safe and stable operation and business continuity of data centers,and service interruptions or major equipment damage caused by extreme weather events may also bring risks to the Companys economic interests.The frequency and intensity of regional extreme weather events
325、 continue to increase,further exacerbating the possibility of acute risk occurrence and the degree of impact.To tackle issues caused by climate change,Kingsoft Cloud strictly follows the Emergency Operating Procedure(EOP)for extreme weather in the data center.In case of extreme weather conditions,in
326、sulation and protective measures are taken to ensure the temperature of the equipment room and the stable operation of the data center.In addition,the Company found that a safe geographical location is the best defense against natural disasters by comparing the cases of data centers suffering from e
327、xtreme weather at home and abroad.Chronic RiskChronic risks triggered by climate change may lead to operation instability and higher costs.For example,geological hazards can lead to operational disruptions or loss of assets;sea-level rise can affect the normal operation of coastal data centers;and p
328、rolonged droughts can lead to higher water bills in the area where they are located.Kingsoft Cloud actively addresses chronic risks and continues to promote data center sustainability transformation,thereby reducing the impact of data center operations on the natural environment and making efforts t
329、o slow down climate change.We are exploring wind power and hydropower developed areas for data center construction;conducting green power research on the transmission lines of wind power and solar power input in Beijing;and using natural resources and waste heat recovery for server cooling to improv
330、e energy utilization.42KINGSOFT CLOUDEnvironmental,Social,and Governance Report 2022 Transition RisksPolicy and Legal RiskMarket RisksReputational RisksTechnology RiskRegulatory policies relevant to power restriction,carbon emission and taxes may increase Kingsoft Clouds operational compliance costs
331、 and affect the normal operation of the data center.In the context of a tighter regional policy of power restriction,Kingsoft Cloud has taken the initiative to adopt more stringent management measures.For example,rejecting high-power data centers,establishing a data center energy consumption assessm
332、ent and risk warning mechanism,etc.Our suppliers may have to deal with rising costs due to climate change,indirectly leading to cost increases in our operational costs.To mitigate such risk,we take the degree of vulnerability to climate change as one of the indicators when selecting suppliers.Meanwh
333、ile,the shift in customer preferences may draw more attention to low-carbon data centers and renewable energy,thereby affecting the marketing of our core business.To manage such risk,we actively introduce our core business to our customers and track their needs through an efficient communication and feedback mechanism,accelerate the construction of low-carbon data centers,and strive to achieve low
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