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1、2024Environmental,Social and Governance Report(Incorporated in the Cayman Islands with limited liability)Stock Code:NASDAQ:KC;HKEX:3896CONTENTSAbout the ReportChairmans MessageAbout Kingsoft Cloud010203Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Fut
2、ure GrowthSure and Steady,We Focus on Delivering Reliable Cloud Services090910243239Governance StructureBoard Independence and DiversityRisk Management and Internal ControlProduct and Service ExcellenceData Security and Privacy ProtectionDriving Technology Innovation0104Beginning at the Sources,We P
3、ool Efforts to Build Sustainable Supply Chains72727374Supplier Management StandardsSupplier Lifecycle ManagementResponsible ProcurementSupplier Capacity Building07AppendixSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemGoing Green in Action,We Work Together to Build
4、 an Ecologically Harmonious World16205561636381Intellectual Property ManagementIntegrityGreen Data CenterLow-Carbon OfficeAdvocating Green ConceptAddressing Climate Change0306Staying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentUnited in Purpose,We Share the Fruits
5、 of Corporate Growth121213144347Statement of the BoardESG Governance StructureStakeholder CommunicationMateriality AnalysisCreating a Happy WorkplaceSupporting Employee Development0205Staying Committed,We Join Forces with Stakeholders to Promote Public Welfare and Charity7679Cloud for GoodPublic Wel
6、fare and Charity08The report is released by Kingsoft Cloud Holdings Limited(hereinafter referred to as“Kingsoft Cloud”,the“Company”,or“We”),aiming to present,on an objective and fair basis,the environmental,social and governance(hereinafter referred to as“ESG”)performance and practices of the Kingso
7、ft Cloud,Kingsoft Clouds subsidiaries,variable interest entities and subsidiaries of variable interest entities in 2024.It is recommended to read the section on corporate governance in conjunction with the Corporate Governance Report in the 2024 Annual Report.The report is prepared in accordance wit
8、h the Environmental,Social and Governance Reporting Code(hereinafter referred to as the“ESG Reporting Code”)set out in Appendix C2 to the Main Board Listing Rules on the Stock Exchange of Hong Kong Limited(hereinafter referred to as the“HKEX”),and with reference to ESG Reporting Guideline 2.0 of the
9、 National Association of Securities Dealers Automated Quotations(NASDAQ),the Global Reporting Initiative Standards(GRI Standards),and the United Nations Sustainable Development Goals(UN SDGs),the Sustainability Accounting Standards-Software&IT Services issued by Sustainability Accounting Standards B
10、oard(SASB),to systematically and objectively reflect Kingsoft Clouds ESG management measures and performance and address issues of interest and concerns of various stakeholders.In preparing this ESG report,the principles of“Materiality”,“Quantitative”,“Balance”,and“Consistency”are applied to define
11、the content of the report and how the information is presented.This report covers the period from 1 January to 31 December 2024(hereinafter referred to as“the reporting period”,“this year”or“2024”).This may,however,includes certain information beyond this period for the comparability and completenes
12、s of this report.The sources of information and data used in this report include public data from governmental departments,statistical data in the course of Kingsoft Clouds operations,internal company documents and statistical reports.This report can be accessed and downloaded on our Investor Relati
13、ons website(https:/ the website of the HKEX(.hk).We welcome comments or suggestions related to the ESG management of Kingsoft Cloud,and please contact us at ksc- for any questions or comments that arise.The report is available in Chinese and English versions.Should there be any discrepancy between t
14、he Chinese and English versions,the Chinese version shall prevail.Materiality:During the preparation of this report,the Company has identified the main stakeholders and key ESG issues of their concern and made targeted disclosure according to their relative materiality.For more information on materi
15、ality assessment,please refer to the sections“Stakeholder Communication”and“Materiality Analysis”below.Quantitative:This report adopts quantitative information to disclose the key performance indicators(“KPI”)in the environmental and social aspects.The measurement standards,methods,assumptions and/o
16、r calculation tools,and the source of conversion coefficient used for the KPIs are explained in their respective paragraphs.Balance:This report objectively discloses both positive and negative information,ensuring that the content reflects our sustainable development performance within the given tim
17、e frame without bias.Consistency:The data disclosed in this report adopts the statistical method consistent with previous years,with individual changes explained to ensure consistency.About the ReportBasis of PreparationReporting PrinciplesReporting ScopeAccess to the Report01Staying Practical and D
18、edicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliab
19、le Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public We
20、lfare and CharityChairmans MessageAmidst the rapid advancement of technological innovation,global environmental challenges have become increasingly urgent.As a responsible technology enterprise,Kingsoft Cloud places paramount importance on sustainable development,and upholds low-carbon and green dev
21、elopment as our top priorities.At the strategic level,we continue to optimize the governance structure in support of our corporate sustainability commitments;and at the operational level,we continue to step up efforts to make our data centers greener,and leveraging our technological strengths,empowe
22、r industries and the society in their low-carbon transformation.Where appropriate and in a timely manner,we deploy and upgrade the green technologies and equipment,as part of our ongoing pursuit for stronger capabilities to maintain green operations and management.Our comprehensive audits of greenho
23、use gas emissions across Scope 1,Scope 2 and Scope 3 in the past two consecutive years,and our solid efforts to meet our solemn carbon neutrality commitments,fully underscore Kingsoft Clouds unwavering accountability and strategic ambition to deliver its low-carbon transformation.A true follower of
24、the building success based on technology and innovation proposition,Kingsoft Cloud continues to consolidate its core competitive advantages in big data,artificial intelligence and other fields to deliver exceptional products and services to customers,and at the same time,focuses on data security and
25、 customer privacy to ensure that cutting-edge technologies serve the society securely and efficiently.Kingsoft Could also fully appreciates the fact that protecting intellectual property means protecting innovation.To this purpose,we continue to refine our intellectual property management system to
26、not only protect our own proprietary innovations but respect and uphold the intellectual property of others.Through collaborative efforts in intellectual property protection,we are committed to joining forces with stakeholders to foster a healthy ecosystem for innovation.The fundamental source of sc
27、ientific and technological innovation lies in people.We attach serious importance to cultivating tech talent,and continue to optimize our external collaboration framework and internal training system,as part of our Lei JunApril 15,2025commitment to nurturing high-potential tech professionals in supp
28、ort of the cause to build a digital China and to facilitate the development of the cloud computing industry.In 2024,we continued to conduct the“Kingsoft Cloud Star Campus”project,and drive the construction of the Wuhan R&D Center,delivering solid progress in implementing our Wuhan talent building st
29、rategy.Furthermore,through our Chuanyun(Through-the-Cloud)Project,Lingyun(Over-the-Cloud)Project,Qingyun(Upholding-the-Cloud)Project,and Yunyi(Cloud-on-Wings)Project,we make comprehensive efforts to strengthen our talent development and talent pipeline.Staying committed to ensuring that smart techno
30、logies must deliver practical benefits and help improve the peoples lives is at the core of leveraging technology to serve the society.Building on Kingsoft Clouds advanced cloud infrastructure services,we continue to enhance our five core business models,namely Regional Health Cloud,Regional Imaging
31、 Cloud,Regional Core Services Business Cloud,Medical Alliance Platform,and Smart Hospitals,to strengthen the foundation healthcare systems.At the same time,we actively meet our corporate social responsibilities and translate intangible technologies into tangible societal values by increasing investm
32、ents in various welfare initiatives,including care for impoverished children,employment support,and disaster emergency responses.We aim high and far,but with our feet firmly planted on the ground.Looking ahead,by staying anchored to our high-quality development and sustainable development strategies
33、,continuing to step up investments in technological R&D,comprehensively enhancing AI capabilities,and actively embracing new challenges and opportunities in the AI era,Kingsoft Cloud will be well positioned to create value for our customers,shareholders,employees,and the society!“In 2024,the waves o
34、f a new generation of artificial intelligence technologies swept across the world.AI represents not only the core driver of technological revolution and industrial transformation,but also the strategic technology leading to the future,and still,the primary arena for developing new and high-quality p
35、roductive forces.Facing the formidable challenges of intensifying global competition and as a leading cloud service provider of cutting-edge technologies,including artificial intelligence,big data,and edge computing,Kingsoft Cloud owes it to itself,with its expertise and capabilities honed in three
36、decades of its dedicated efforts in the industry and the unwavering courage to defy all odds,to scale new heights in technology and be a leader in driving high-quality sustainable development.02Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future Grow
37、thStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Gre
38、en in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityFounded in 2012,Kingsoft Cloud Holdings Limited is a leading indep
39、endent cloud service provider in China,with a business presence spanning across major countries and regions around the world.The Company was listed on NASDAQ in the United States in 2020,and completed its dual primary listing on the Main Board of the Hong Kong Stock Exchange in 2022.Kingsoft Cloud a
40、dheres to the principle of“building success based on technology and innovation”.Leveraging Kingsoft Groups experience in enterprise-grade services for more than 36 years,we have gradually built a complete cloud computing infrastructure and operation system.Drawing on our extensive infrastructure,we
41、provide a full suite of cloud products,and our modularized cloud products,including unified IaaS infrastructure,PaaS middleware and SaaS applications,can be utilized to design different solutions to meet various business needs.Our cloud product offerings primarily consist of cloud computing,storage
42、and delivery.We have designed various industry-specific solutions that can unleash the full potentials of our infrastructure resources and add value to our customers.As a pioneer in cloud technology and leveraging our profound industry insights,we have strategically expanded our footprints into sele
43、cted industry verticals and through unflagging execution of our strategy,established ourselves as a market leader.As we continue to serve the leading customers in the industry verticals,our products and solutions continue to go through iterations and adapt in response to the customer feedback.By par
44、tnering with the leaders in the industry verticals,we have accumulated proprietary industry know-how and developed deep insights of each selected vertical,which enable us to stay at the forefront of industry-specific cloud solutions.Our industry-specific solutions are tailored to a wide spectrum of
45、industry verticals,including Internet,public services,healthcare,artificial intelligence and financial services,among others.For more than a decade,Kingsoft Cloud has stayed committed to working with business partners in building an end-to-end service portfolio for the cloud ecosystem through joint
46、innovation,joint expansion,and sharing of business opportunities,in order to build a sustainable and win-win flourishing Internet ecosystem.In the future,Kingsoft Cloud will strive to continue to consolidate its market position in strategically selected industry verticals,invest in infrastructure an
47、d technologies,and strengthen cooperation with its business partners to deliver the value of cloud computing to the world.About Kingsoft CloudCompany Overview03Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-loo
48、king,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to B
49、uild an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityHonors&RecognitionsKingsoft CloudJanuary 2024 “2023 Best Employer for Recruitment Experience”from CI
50、ICs ACMcoder “Best ESG Newcomer”in the 7th China IR Annual Awards from RoadshowChinaMarch 2024June 2024 Inclusion of Kingsoft Clouds KDX Industry DaaS Platform,Galaxy Stack,Medical Image Cloud Platform,Integrated Electronic Medical Record Platform,and Galaxy Stack Operation Platform(GSO)in the first
51、 selection for the Panorama of High-Quality Development for Digital Medical Products and Services of China Academy of Information and Communications Technology Inclusion in the leader quadrant of“Quadrant Analysis Chart for Competitiveness of Service Providers in Chinas Government Cloud Market in 20
52、23”in the 2023-2024 Annual Research Report on Chinas Government Cloud Market issued by CCID ConsultingJuly 2024August 2024 Kingsoft Cloud Intelligent Computing Service-Intelligent Computing Foundation Support,winner of the“Trusted Clouds Choice of 2023-2024 Best Technological Applications”of China A
53、cademy of Information and Communications Technology Kingsoft Cloud Basic Service-Distributed Storage,winner of the“Trusted Clouds Choice of 2023-2024 Best Technological Applications”of China Academy of Information and Communications Technology Kingsoft Clouds government and SOE cloud platform,winner
54、 of the“Trusted Clouds Choice of 2023-2024 Best Technological Applications”of China Academy of Information and Communications Technology Recognized as a strategic pioneer and technology leader in the 2024 Capability Matrix of Cloud Service Providers for Chinese Central and State-Owned Enterprises jo
55、intly issued by the China Academy of Information and Communications Technology and Frost&Sullivan Named“Leading Enterprise for Human Resources Digital Transformation”in Beisens 2nd HRIS Go in 2024December 2024 Winner of the“2024 IT168 Awards for Technology Excellence-Innovative Solution Award”Winner
56、 of the“Best ESG Enterprise Award”in the 9th ranking of listed companies by Zhitong Caijing Winner of the Patent Excellence Award in the 25rd China Patent AwardsNovember 2024 Passed the assessment for compliance with the ITSS Operation and Maintenance Standard of the ITSS Chapter of China Electronic
57、 Standardization Association(CESA),with the highest Level 1 maturity “Best High-Tech Employer Brand Award”in the 7th“China Human Resources Sirius Awards”co-hosted by Moka and HRflag in 2024November 2024 Included in the leader quadrant in the“Quadrant Analysis Chart of Service Provider Competitivenes
58、s in Chinas MaaS Market in 2024”in CCID Consultings 2024 Research Report on the Development of Chinas MaaS Market Included in the leader quadrant of“2024H1 Quadrant Analysis Chart of Service Provider Competitiveness in the Market of Business Applications of Generative AI in China”in CCID Consultings
59、 Report on the Business Applications of Generative AI in China(2024H1)October 2024September 2024 Included in the leader quadrant in the“2023 Cloud-based IaaS+PaaS Market Competition Landscape for Chinese Central and Stated-Owned Enterprises”in CCID Consultings 2024 Research Report on the Cloud Marke
60、t for Chinese Central and Stated-Owned Enterprises Winner of the“2024 ALB China Top 15 New Technology In-House Teams”from Asian Legal Business of Thomson Reuters04Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-
61、looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together t
62、o Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityCamelot1January 2025 Winner of the“Best ESG Award”in the 8th China IR Annual Awards 2024-2025 “Di
63、gital Transformation of Yunnan State-Owned Asset Enterprises Empowered by Yunnan SOA Cloud”,a project jointly funded,built and operated by Kingsoft Cloud and Yunnan On Cloud Informatization Co.,Ltd.,was included as a“Exemplary Business Case of Cloud Construction and Application for the 2024 Pilot Pr
64、ogram”by the China Electronics Standardization Institute(CESI)Winner of the“2024 Most Popular Employer for Campus Recruitment”in the 2024 Top“Smart”Employer Awards hosted by CIICs ACMcoder March 2024 Capability and quality in operation and maintenance certified by SAP Global Certification System wit
65、h the passing of the“SAP S/4HANA Certification for Solution Operation and Maintenance”September 2024 Included in the Business Partners listing of the“100 Top-Earning Digital Ecosystem Solution Providers in China 2024”for seven consecutive years Business Partners choice of the“2024 Outstanding Enterp
66、rise for Delivering Digital and AI Transformation Services to Promote the Digital Ecosystem”Business Partners choice of the“2024 Outstanding Enterprise for Maintaining Growth against Market Trends in the Digital Ecosystem”1 Camelot Employee Scheme Inc.,which was acquired in September 2021 by Kingsof
67、t Cloud.05Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Ste
68、ady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with
69、Stakeholders to Promote Public Welfare and CharityESG Performance Highlights in 2024As at the end of 2024,we had secured a cumulative total of 1,304 granted patents worldwide,including 1,168 invention patents,135 design patents,and 1 utility model patentWe had completed a cumulative total of 841 ins
70、tances of registration for computer software copyrightsAs at 31 December 2024,the female members accounted for 12%of the executive management of the Company,while the female staff members accounted for 38%of the total workforceThe Chuanyun Project,Lingyun Project and Yunyi Project have been develope
71、d to improve the competence of new recruits from the campuses and bolster the talent building efforts of the CompanySupporting innovations,we strive to build an integrity-based development ecosystemSure and steady,we focus on delivering reliable cloud servicesUnited in purpose,we share the fruits of
72、 corporate growthIn this year,we offered customer services up to 74,062 times,achieving a response rate of 98.92%within 90 seconds,a resolution rate of 95.33%within 30 minutes,and a customer satisfaction of 97.58%100%passing of safety-related assessments by frontline operation and maintenance person
73、nelObtained Data Protection Trustmark(DPTM)Certification from Infocomm Media Development Authority of Singapore06Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable De
74、velopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning
75、at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySuppliers had been 100%compliant with supplier-related management rulesThe Company continues to expand its on-site visits to its suppliers,with on-
76、site review,interviews and engagement and communication completed for 43 suppliersCloud-driven Intelligence technology empowers hospitals to improve their operational efficiency,with the average time required to complete high-frequency operations in certain key scenarios down from an average of 7.1
77、seconds to 1.2 secondsWe provided cloud computing and security infrastructure support to 30 municipal government bodies and 57 subordinate units in Beijing,including commissions,offices and bureaus,and had introduced the proven solutions to Shandong,Anhui,Guangdong,Shanghai,and Yunnan,among othersWe
78、 provided schooling and living necessities for more than 600 left-behind children/de facto orphans,and provided full-year living expenses for 51 impoverished students/de facto orphansGoing green in action,we work together to build an ecologically harmonious worldBeginning at the sources,we pool effo
79、rts to build sustainable supply chainsStaying committed,we join forces with stakeholders to promote public welfare and charity2 PUE:Power Usage Effectiveness.3 See link below for details:https:/ Performance Highlights in 2024The annual average PUE2 of Beijing Yizhuang Data Center and Tianjin Yixiany
80、uan Data Center surpasses the primary PUE targets specified in the Special Action Plan for Green and Low-Carbon Development of Data Centers3Time-controlled switches for track light in office areas enabled the Company to save 63,360 kWh of electricity annuallyReduction in the number of air conditione
81、rs in operation while ensuring a comfortable indoor temperature enabled us to save approximately 38,880 kWh of electricity annually07Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course T
82、oward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmon
83、ious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and Charity01Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthKingsoft Cloud st
84、rictly complies with the Company Law of the Peoples Republic of China,the U.S.Securities Exchange Act,and the Main Board Listing Rules of the Stock Exchange of Hong Kong Limited and other relevant laws and regulations.We continuously optimize our corporate governance system,enhance risk management a
85、nd compliance capabilities,and pragmatically address the demands and expectations of all stakeholders to foster healthy and sustainable development.The Board of Directors(hereinafter“the Board”)determines the Companys strategic direction and overall strategy,supervises the Companys operations and fi
86、nancial performance,and ensures the establishment of a thorough internal control and risk management system.The Board subordinates the Audit Committee,the Compensation Committee,the Nomination Committee,and the Corporate Governance Committee to oversee specific issues.The Corporate Governance Commit
87、tee of the Board supervises ESG-related matters,such as business ethics,product and service quality,privacy and data security,climate change,etc.The information related to ESG governance will be detailed in the“Staying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable Development”
88、chapter of this report.The terms of reference of the specialized committees of the Board,the background of the Directors and more detailed information related to Kingsoft Clouds corporate governance are published on the Company website.The Board consists of seven Directors,including two executive Di
89、rectors,two non-executive Directors and three independent non-executive Directors.The number of independent non-executive Directors accounts for more than one-third of the total number of Board members,fully playing to a balancing role to safeguard the interests of shareholders and the Company.The c
90、hairman and members of the Nomination Committee,the Audit Committee and the Compensation Committee are all non-executive Directors and independent non-executive Directors.We think that the Board diversity brings different perspectives and professional experiences for the development of the Company,f
91、urther improving the decision-making ability of the Company.We clearly state in Board Diversity Policy that the selection of Director candidates will be based on a range of diversity perspectives,including but not limited to gender,age,cultural and educational background,industry experience,technica
92、l capabilities,professional qualifications and skills,knowledge,length of service,etc.The Nomination Committee of the Company annually evaluates the composition of the Board from the aspects of the independence,knowledge,skills and experience of the Board members,contributing the best candidates in
93、accordance with the principle of diversity.The Committee believes that the current composition of the Board meets the needs of the Companys business development with balanced and diversified skills and experience.At present,the Board includes one female Director.Directors of the Board have a balance
94、d mix of knowledge and skills,including corporate management and strategic development,finance,accounting and risk management,obtained degrees in various areas,such as computer science,chemistry,electronic engineering,business administration and economics,and have rich experience in various industri
95、es,including TMT4,consumer products,technical services,and financing.Governance StructureBoard Independence and Diversity4 TMT refers to Telecommunications,Media,Technology.Audit CommitteeCompensation CommitteeNomination CommitteeCorporate Governance CommitteeBoard of Directors09Staying Adaptive and
96、 Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work T
97、ogether to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityStaying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundati
98、on for Future GrowthThe Board of Kingsoft Cloud is responsible for evaluating and determining the nature and extent of risks that the Company is willing to take in achieving the Companys strategic objectives,and ensuring that the Company establishes and maintains appropriate and effective risk manag
99、ement and internal control systems.The Board oversees management in the design,implementation and monitoring of the risk management and internal control systems and is responsible for reviewing the effectiveness of the systems.Board members possess extensive risk management expertise in financial ri
100、sk,investment risk,information security risk,and related areas.The Company follows the management process of“planning and communication,problem identification,reporting and supervision,rectification and improvement”to establish and maintain an internal control and supervision system that is in line
101、with the development strategy and business policy,so as to provide a strong guarantee for the implementation of strategy and risk management.Kingsoft Cloud integrates auditing work into the management processes by conducting specialized audits on strategic priorities and SOX audits5 across all opera
102、tions,aiming to identify weak points,detect problems in a timely manner,thus achieving the purpose of improving the fundamental management practices;carries out risk assessment on a regular basis to promptly identify major risks in the course of the Companys operation and adopts appropriate risk man
103、agement measures;regularly conducts risk management training for both executives and employees to elevate organizational risk awareness;continuously maintains the validity and appropriateness of the Companys institutional system by designing an evaluation system for the system to be issued,regularly
104、 assessing the results of its implementation,and maintaining and updating the system as needed.Risk Management and Internal ControlWe have engaged an independent consulting firm to assist us in evaluating the effectiveness of the design and implementation of internal controls and making timely impro
105、vements to the identified issues to enhance the overall level of risk management and internal controls.Risk management and internal control processesBusiness controlInformation&CommunicationMonitoringTo take a series of measures and procedures based on the results of the risk assessment,including se
106、gregation of authority and responsibility,risk authorization systems,adequate documentation and records,asset security,independent verification,and appropriate segregation of duties to keep risks within acceptable levels;To identify and gather the relevant information from within and outside the Com
107、pany,and transmit it to relevant personnel in a timely manner;To supervise and inspect the establishment and implementation of the Companys internal controls,evaluate the effectiveness of internal controls,identify internal control deficiencies,and making continuous improvements.Risk Identification&
108、AssessmentTo identify internal and external matters that affect the achievement of the Companys objectives,analyze risks and opportunities,assess the likelihood of occurrence and degree of impact of risks with respect to the identified risk factors,and reasonably determine risk response strategies;5
109、 SOX audits refer to a compliance examination that verifies adherence to the Sarbanes-Oxley Acts requirements for financial reporting integrity,information security controls,and audit independence.10Staying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting In
110、novations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool
111、 Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityStaying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future Growth02Staying Adaptive and Forward-looking,We Anchor Our Course T
112、oward Sustainable DevelopmentThe Board of Kingsoft Cloud is the highest decision-making body for ESG governance and fully accountable for the Companys ESG strategy and reporting.The Corporate Governance Committee of the Board oversees and makes recommendations on the management of ESG matters.With r
113、eference to the results of materiality analysis on ESG issues,Kingsoft Cloud develops ESG strategies before integrating them into the Companys operation.The Board participates in the evaluation,prioritization,and management of important ESG issues.For detailed information on the specific evaluation
114、process and results of ESG issues,please refer to the“Stakeholder Communication”and“Materiality Analysis”sections of this report.This year,the Company actively conducted work on important ESG issues related to privacy and data security,employee development and training,product and service stability
115、and quality,etc.,and the progress and results of the work on the corresponding key ESG issues have been described at the appropriate places in this report.Kingsoft Cloud highly values the significant impact of ESG-related risks and opportunities,including those stemming from climate change,and incor
116、porates ESG risks into the risk management system.The Board participates in the assessment of ESG-related risks and opportunities,and continuously monitors the implementation of ESG risk management policies to ensure that the internal control system effectively identifies,manages and reduces ESG ris
117、ks associated with business operations.This year,the Company has established processes for identifying,assessing,and managing climate change-related risks and opportunities,and has continued to conduct risk identification,assessment,and management in the areas of information technology and human res
118、ources.During the reporting period,the Company has established environmental management targets,and the Board has reviewed and discussed the establishment of the targets and examined the achievement of the environmental targets to continuously promote ESG management.For details of the review of the
119、targets,please refer to the section“Going Green in Action,We Work Together to Build an Ecologically Harmonious World”chapter of this report.This report discloses in detail the progress and effectiveness of the Companys ESG work in 2024,which has been reviewed and approved by the Board on April 15,20
120、25.Kingsoft Cloud has established a comprehensive and complete ESG governance structure and management system at three levels:governance,management and executive levels,and improve the Companys overall sustainable development performance.Statement of the BoardESG Governance StructureTo better integr
121、ate the concept of sustainable development into the Companys overall strategy,we have incorporated ESG objectives and achievements,such as business ethics,information security,compliance management and anti-bribery into the compensation and performance evaluation for CFO,management and employees,thu
122、s realizing the linkage between employee compensation and sustainability performance.Kingsoft Cloud has issued the Kingsoft Cloud Compensation Recoupment Policy,which applies to,but is not limited to,the CEO,CFO,and Finance Director.The policy clearly stipulates that if material errors are found in
123、the financial reports and the financial restatement are made as a result,the Company will recover from the relevant persons the excess amount of erroneously awarded compensation(including cash and equity)obtained on the basis of the materially incorrect financial reports.The formulation of this poli
124、cy helps to raise employees awareness of risk and responsibility,reduce the Companys legal risks and protect shareholders rights and interests.6 The CEO Office includes senior executives responsible for operation,finance,organizational human resources,etc.Governance levelManagement levelExecutive le
125、velThe BoardThe Chief Executive Officer(hereinafter“CEO”)office6ESG-related departmentsThe Board of Kingsoft Cloud is the highest decision-making body for ESG governance and fully accountable for the Companys ESG strategy and reporting.The Corporate Governance Committee of the Board oversees and mak
126、es recommendations on the management of ESG matters.The CEO office is responsible for assisting the Corporate Governance Committee to make overall decisions on Kingsoft Cloud ESG matters,guiding and supervising the implementation of ESG work in ESG-related departments,comprehensively promoting the e
127、ffective implementation of Kingsoft Cloud ESG strategies and actions;and managing communication with stakeholders on ESG matters.All ESG-related departments are responsible for implementing ESG management strategy,and regularly reporting ESG action plans and work progress to the Corporate Governance
128、 Committee and management.12Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We
129、 Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharityStaying Adaptive and
130、 Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentKingsoft Cloud is committed to establishing open,transparent,diverse,and efficient communication channels.We actively engage with stakeholders,placing paramount importance on their feedback and concerns,to ensure all business decisi
131、ons and actions comprehensively address stakeholders interests and expectations.To promptly and thoroughly understand stakeholders concerns and expectations regarding our ESG initiatives,and effectively identify and manage related risks and opportunities,Kingsoft Cloud maintains ongoing engagement t
132、hrough regular reports and announcements,and email communications.This year,our key stakeholder engagements include the following:Stakeholder CommunicationStakeholdersCommunication and Response ChannelsPublic and communityClients Privacy and data security Product stability and quality Quality servic
133、e Technology innovation Reasonable product and service costs Business compliance Return on investment Climate change and business continuity Green operations Rights and benefits protection Compensation and benefits Health and safety Development and training Diversity and equality Business compliance
134、 Privacy and data security Business ethics Green operations Fair cooperation Mutual benefit and win-win results Business ethics Green operations Corporate social responsibility Cooperation and development Green operations Public welfare activities Charitable donation Volunteering service Green opera
135、tions Company official website Product launch Satisfaction survey Customer communication and complaint channels Shareholders meeting Regular reports and announcements Roadshow events Investor email communication Online and offline investor meeting communication Online and offline training activities
136、 Regular research feedback Employee grievance channels Internal office system Internal communication meeting Government consultation Regular reports and announcements Supervision and inspection Project cooperation Bid invitation/business bidding Purchasing activities Contracts&agreements On-site vis
137、its Regular reports and announcements Roadshow events Company website and social media platforms Press conferences Product launch Public service activities Company website and social media platformsShareholders and other investorsEmployeesGovernment and Regulatory bodiesSuppliers and other business
138、partnersMedia,NGOs and industry associationsESG Issues13Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus on Delivering Reliable Cloud
139、ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and
140、 CharityStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentBy referencing Sustainable Development Goals(SDGs),exchange requirements,investor concerns,domestic and international policies,and aligning with our corporate strategy,we have identified 18 key ESG topics
141、.Through systematic research and analysis,we have gauged internal and external stakeholders levels of concern for each ESG topic.Using dual dimensions of“materiality to Kingsoft Cloud”and“materiality to stakeholders”,we prioritized these key ESG topics.This years assessment yielded 9 highly material
142、 topics and 9 generally material topics,visualized in our materiality matrix on the right:Materiality AnalysisMateriality to Kingsoft CloudMateriality to StakeholdersHighly materialGenerally materialHighly materialGenerally materialCustomer Services Corporate Responsibility Operational Waste Sustain
143、able Supply Chain Ethical Business Practices Societal Impact of Products&Services Intellectual Property Rights Protection Renewable&Energy Efficiency Climate Change&Business Continuity Labor Standards Heath&Safety Employee Rights Technological Innovation Green Operation Privacy&Data Security Develop
144、ment&Training Talent Attraction&Retention Products&Services Stability and Quality 14Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemSure and Steady,We Focus o
145、n Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders t
146、o Promote Public Welfare and CharityStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable Development03Supporting Innovations,We Strive to Build an Integrity-based Development EcosystemKingsoft Cloud strictly complies with all applicable laws and regulations governing business
147、 ethics in jurisdictions where it operates.We require every employee and business partner to uphold core values of integrity,adhere to the high standards of business ethics,and collectively build a business ecosystem characterized by fairness,integrity,and transparency.Applicable SDGs:Intellectual p
148、roperty(also referred as IP)safeguards the innovative efforts of business enterprises and represents the core competitiveness that enables Kingsoft Cloud to deliver business growth and cutting-edge cloud services.We strictly comply with Chinas intellectual property protection laws and regulations,in
149、cluding the Patent Law of the Peoples Republic of China,the Copyright Law of the Peoples Republic of China,the Trademark Law of the Peoples Republic of China,and the Advertising Law of the Peoples Republic of China.Through continued enhancement of our integrated IP management system that centers on
150、patents,copyrights,and trademarks,we stay committed to strengthening the protection of our intellectual property,and make all efforts to ensure every one of our innovations receives the due recognition and protection they deserve and provide the incentive to unleash the boundless potential in our te
151、chnological innovation.We give top priority in the protection of our proprietary intellectual property and continue to enhance the life-cycle management of our intellectual property.The Company has formulated the Kingsoft Cloud Management Measures for Intellectual Property to further enhance the res
152、trictions on the delivery of our proprietary IP and source codes,including clarifying the categories of non-deliverable IP and establishing strict approval processes for deliverable IP,to further standardize the creation and delivery of proprietary IP and strengthen the protection of the Companys in
153、tangible assets.For trade secrets for which no IP rights have been applied for or granted,the Company has established a unified management system by implementing the Kingsoft Cloud Trade Secret Management Measures.We have strengthened the confidentiality management of critical information and classi
154、fied trade secrets,including technical data,source codes,product design documents,classified management by classification levels,enabling the Company to achieve coordinated and unified management of its intellectual property and trade secrets.In this year,we formally incorporated trade secret protec
155、tion into our corporate culture handbook,as part of the efforts to further heighten the awareness of our people for safeguarding our business secrets.The Company has established a strict review mechanism for the protection of its trademarks and brands.Any external use of the trademarks requires the
156、joint review by the Marketing Department,the Capital Market Department and the Legal Department and written authorization.In case of infringement of its IP rights or damage to its brands,the Company will immediately launch its emergency response mechanism to minimize the negative impact of the infri
157、ngements and effectively safeguard Kingsoft Clouds IP rights as well as its legitimate rights and interests.In this year,we had comprehensively upgraded our intellectual property management system and databases.By leveraging both its proprietary databases and the public resource pools,we conduct reg
158、ular patent monitoring and data analyses,and drawing on regulatory findings,analytical findings and our brand management framework,ensure comprehensive protection of Kingsoft Clouds proprietary intellectual property.Intellectual Property ManagementProtection of Proprietary Intellectual PropertyEmerg
159、ency Response MechanismThe Legal Department learns about the information of the issues upon communication and verification with relevant departments,and figures out the response mechanism quicklyThe Legal Department leads the work of handling infringement issues via consultation,response and communi
160、cation;in case of special circumstances,the Legal Department updates investment departments and the management on circumstance details,and proposes the adoption of the company-level response mechanismThe relevant departments inform other parties involved(if any)of handling results.The Legal Departme
161、nt takes supplementary measures together with the Public Relations Department if required,such as information disclosure via media for maintaining sound public relations,and reassurance among investorsAskFixReport16Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Found
162、ation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmon
163、ious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based Development EcosystemWhile protecting our own IP rights,we respect
164、 and protect the IP rights of others.From time to time,the Company monitors the latest patent applications and technical papers in the patent databases around the globe and in the Internet domain in light of changes in its product lines and the characteristics of relevant technologies,assesses their
165、 potential impact on the technical development of the Company and minimize the Companys exposure to IP infringements.To prevent infringement of the IP rights of third parties and to strengthen the management of copyrighted software products,the Company has issued the Kingsoft Cloud Compliance Manage
166、ment Rules for Software to clarify the application processes for the procurement and use of daily and special software products and promote the legitimate use of copyrighted software.The Company incorporates the core granted patents into its core patent package,and makes strategic preparations of do
167、cuments and materials for similar patents in the industry,to stay prepared for potential patent infringement lawsuits and prevent invalid patents.In case of infringement claims,the infringement emergency response team formed by the Legal Department and relevant departments will carry out infringemen
168、t response activities in accordance with the company-level response mechanism,and address the relevant issues in accordance with the applicable laws and regulations.Prevention of Intellectual Property Rights InfringementsIn recent years,Kingsoft Cloud has been widely recognized for its IP management
169、 and protection.The awards and recognitions include Exemplary Enterprise for Intellectual Property of Beijing,National High-tech Enterprise,Outstanding Intellectual Property Management Team in China,and National Intellectual Property Lead Enterprise.In 2024,the Company was the winner of the 2024 ALB
170、 China Top 15 New Technology In-House Teams from the Asian Legal Business(ALB)of Thomson Reuters and received the Excellence Award in the 25th China Patent Awards.Winner of the 2024 ALB China Top 15 New Technology In-House TeamsOutbound Email Content Screening GroupThis group is responsible for miti
171、gating all risks relating to outbound promotion materials,official website contents,participation in large events,including the infringement risk,risk of secret leaks,legal risk of advertisements and publications,and risk associated with the release of sensitive information.In this year By the end o
172、f 2024Kingsoft Cloud received 413 granted patents and completed the copyright registration of 90 computer software products.we owned a cumulative total of 1,304 granted patents globally,including 1,168 invention patents,135 design patents and 1 utility model patent,and had completed copyright regist
173、rations for a cumulative total of 841 computer software products.17Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSure and Steady,We Focus on Deliverin
174、g Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote P
175、ublic Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based Development EcosystemIn 2024,the Company conducted 10 IP-related training sessions,both online and in-person and in other forms,for employees from various product lines,including cloud computing,cloud storage,and d
176、igital healthcare,among others.Promotion and Education of Intellectual Property ProtectionThe“426”Intellectual Property DriveData Privacy&Trade Secrets Protection Awareness MonthIn April 2024,under the theme of“forging ahead with technology and innovation,and safeguarding the journey through IP Prot
177、ection”,Kingsoft Cloud and Kingsoft Group jointly launched the“426 Intellectual Property Drive”.The event included online quizzes and offline stamp-collection games,and enhanced employee engagement through emails to all staff members,Kingsoft Teams announcements,digital displays in public areas,post
178、ers,and on-site promotions.The online quizzes spread across 22 departments of the Company,and attracted 759 participations.With questions ranging from patents,trademarks,software copyrights,trade secrets to other IP-related topics,the quizzes enabled the employees to gain deepened and comprehensive
179、understanding and heighted their awareness of IP protection.The offline stamp-collection games combined IP-related true-or-false and multiple-choice questions into gameplay,and the merging of IP education with entertainment,successful in boosting engagement,attracted over 560 participants.The 2024 D
180、ata Privacy&Trade Secrets Protection Awareness Month included many events designed to promote the participation of all Kingsoft Cloud people and raise their sense of value.The Company organized a“All About Intellectual Property”special training session in Wuhan,which focused on the creation,utilizat
181、ion,protection,and management of IP rights,and heightened the R&D personnels awareness of IP protection in relation to patents,trademarks,software copyrights,trade secrets.The training covered all R&D departments,including Public Cloud Product Center,Galaxy Stack Cloud,Edge Cloud,and Industry Cloud,
182、and the total number of participants exceeded 240.18Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSure and Steady,We Focus on Delivering Reliable Clou
183、d ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare a
184、nd CharitySupporting Innovations,We Strive to Build an Integrity-based Development EcosystemKingsoft Cloud actively engages in IP cooperation and is committed to creating a favorable innovation ecology in the industry.In its role as the chairman company of the Internet Intellectual Property Opening
185、and Cooperation Alliance,the Company leads other alliance members in collaborative efforts in relation to intellectual property,including IP operation and licensing,industrial technological development and the study of patent strategy trends,and drives efforts in building the joint defense and risk
186、response mechanisms for overseas intellectual property protection.As part of its ongoing endeavour to advance IP value creation and management,the Company continues to strengthen collaborations with IP management firms to enhance utilization efficiency of IP assets and its capabilities to turn paten
187、ts into profits.Kingsoft Cloud actively participates in formulating national and industry standards.In 2024,the Company contributed to the drafting of the Patent Fees Rules for Innovating Entities,a national standard being developed under the supervision of the China National Intellectual Property A
188、dministration(CNIPA).By deeply engaging in the development of industry standards and policy research,Kingsoft Cloud works to promote synergistic collaboration among the industry-university-research(IUR)participants and technology democratization,and drive the flourishing evolution of the ecosystem i
189、n the industry.Intellectual Property CooperationUniversity-Enterprise CollaborationKingsoft Cloud has collaborated with leading law schools to promote the development of legal professionals,the Company is better positioned to strengthen its legal resources and reserves.This year,the Company partnere
190、d with Tsinghua University to organize an intellectual property symposium,enabling students to gain insights into corporate IP management frameworks,operational logic,and real-world demands for IP commercialization.Additionally,Kingsoft Cloud entered into a university-enterprise collaboration progra
191、m with China University of Political Science and Law,facilitating knowledge transfer through offline workshops,internships,and practical demonstrations of IP strategies.These initiatives bridge academic theories with industrial applications,empowering students to apply classroom learning to enterpri
192、se-level challenges.Intellectual property symposium co-organized by Kingsoft Cloud and Tsinghua UniversityCollaboration between Kingsoft Cloud and China University of Political Science and Law19Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future Grow
193、thStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning a
194、t the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUpholding the principle of“Integrity and Ethics”,Kingsoft Cloud st
195、rictly abides by applicable laws and regulations,including the Civil Code of the Peoples Republic of China,the Supervision Law of the Peoples Republic of China,the Company Law of the Peoples Republic of China,the Anti-money Laundering Law of the Peoples Republic of China,and the Opinions on Strength
196、ening the Development of a Culture of Integrity in the New Era.In addition,the Company regularly reviews and updates its internal rules and policies,including the Employee Manual,in light of the new legal requirements of the Amendment XII to the Criminal Law of the Peoples Republic of China,and the
197、revised Anti-Unfair Competition Law of the Peoples Republic of China(draft amendment).With zero tolerance for any form of bribery,extortion and fraud and through continued efforts in improving its risk prevention and management capabilities in respect of anti-corruption and anti-money laundering,the
198、 Company strives to build a corruption-free and transparent business environment to ensure all business activities are lawful and compliant.Kingsoft Cloud has established a three-tier business ethics governance system comprising the Audit Committee of the Board,the Internal Control and Audit Departm
199、ent,and business and functional departments.The Audit Committee,the highest governing body for business ethics,is responsible for overseeing the handling of corruption cases,monitoring the compliance with business ethics across the Company,and reporting annually to the Board of Directors.The Interna
200、l Control and Audit Department coordinates,supervises and guides the specific business ethics practices and activities within the Company,including business ethics audits and training,and join forces with various business and functional departments to conduct business ethics management activities.In
201、tegrityBusiness Ethics Governance StructureAnti-corruptionKingsoft Cloud devotes serious resources to enforce corruption control over critical risk areas and high-risk groups,including continuously increasing input and manpower to follow up on internal clues and investigate corruption cases,and cond
202、ucting reviews and postmortems on past cases.The Company continues to promote its annual corruption inspection tours and interviews.The Company interviewed relevant departments and staff members and collected feedback and recommendations as well as clues,as part of the overall efforts to drive corru
203、ption investigations and facilitate risk management.In addition,we have systematically gone over potential conflicts of interest and improper payments to identify high-risk areas prone to corruption,and established corresponding mechanisms to reduce the likelihood of corrupt practices during busines
204、s activities.We conduct annual business ethics audits on all company operations,including critical business components,such as accounts receivable,expense management,supplier onboarding and evaluation,and customer credit assessments,and for any issues identified during the audits,we will provide cor
205、rection recommendations and oversee their implementation.We provide multiple channels for consultation on integrity and compliance issues,and by providing reminders and display notice boards before holidays and vacations to help our people stay mindful of our integrity requirements and be clear abou
206、t the channels and process for declaring gifts and cash received,maximally reduce the risk of accepting gifts in violation of company policies.In 2024,there was no fraud action and/or litigation proceeding against the Company or its people that had been initiated and completed.For more information o
207、n anti-corruption in the supply chain,please refer to the section“Beginning at the Sources,We Pool Efforts to Build Sustainable Supply Chains-Supplier Capacity Building”.Business departmentsFunctional departmentsAudit Committee of the BoardInternal Control and Audit Department20Staying Practical and
208、 Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing
209、Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based De
210、velopment EcosystemWe enhance anti-corruption awareness of all employees through a wide range of business ethics awareness-raising activities,such as special training,thematic education,video campaigns and rich push notifications,emphasizing awareness enhancement through warnings and an issue-specif
211、ic approach.Through efforts on diverse fronts to cultivate a corruption-free brand and promote a culture of integrity,we endeavor to build a line of defense with a no-corruption mindset,and foster a compliance-driven,transparent,and integrity-centered corruption-free corporate culture.In this year,t
212、he Company carried out various integrity culture initiatives under the theme of“1+N Collaborative Building:United in Integrity Action”.Fostering Business Ethics AwarenessThe Company organized three visits to the education bases focusing on the anti-corruption and integrity promotion theme.Through on
213、-site visits and instruction,employees gained profound insights into the harms of corruption and the importance of integrity self-discipline.Kingsoft Cloud partnered with Xiaomis Supervision Department to launch the“Sunshine Classroom”integrity initiative in the Xiaomi Science and Technology Park,fe
214、aturing an on-site lecture by experts from the Peoples Procuratorate of Haidian District.This program enhanced ethical awareness of all employees and fostered a culture of compliance in the workplace.By leveraging events like Family Day,sports meets,and other corporate gatherings,the Company organiz
215、es integrity-promotion initiatives such as“Family for Integrity”Campaign and“Coffee for Integrity”activities.These programs engaged employees through popular formats,such as badge-making workshops and integrity-themed coffee drinking,and helped embed ethical values into daily workplace,expand the re
216、ach of the corruption-free culture,and foster the Companys corporate culture.On-site LearningJoint Efforts to Promote IntegrityThematic events21Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor O
217、ur Course Toward Sustainable DevelopmentSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable
218、 Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based Development EcosystemKingsoft Cloud encourages all relevant stakeholders and the public to report the non-compliant behaviors of its empl
219、oyees or related person,including corruptions and frauds.We encourage real-name reporting and also welcome anonymous reports.In this year,in addition to our 24/7 online complaint and reporting channel through the Integrity Monitoring Service Desk,we launched the Integrity Monitoring Assistant to pro
220、vide employees with step-by-step online operational guides to facilitate reporting of issues at the earliest opportunity.Upon receiving the information and clues on potential issues,the Company classified them in accordance with the Kingsoft Cloud Measures for Complaints and Whistleblowing to improv
221、e the efficiency of responding to the reports and resolving the reported issues.The Company complies with the whistleblower system issued by the U.S.Securities and Exchange Commission(SEC)and strictly protects whistleblower information.Any infringement of whistleblower privacy or any retaliation aga
222、inst whistleblowers,witnesses and investigators will be punished severely and,if such activity constitutes a crime,will be turned over to judicial authorities in accordance with the law.Once a reported case is verified,the Company will reward the whistleblower appropriately.The corruption report pla
223、tform has been set up on our website where information on whistleblowing and whistleblowing channels is provided.The Company strictly abides by the laws and regulations regarding anti-money laundering in jurisdictions where it operates.We conduct anti-money laundering audits on all departments invol
224、ved in financial transactions,and assess non-compliance risks from multiple dimensions and develop countermeasures,to prevent our facilities,products and services from being used in financial crimes.We strictly screen our customers,potential customers and suppliers to ensure our products and service
225、s are not used in money laundering or terrorist activities.Besides,we provide our large corporate customers with anti-money laundering and anti-fraud software and services to leverage our technological solutions to identify and report suspicious transactions and activities in a timely manner,and enh
226、ance our customers anti-money laundering and anti-fraud capabilities.Learn more about our Code of Business Conduct and Ethics Anti-money Laundering Policy at Kingsoft Cloud.Whistleblowing Mechanism and Whistleblower ProtectionAnti-money LaunderingWhistleblowing ChannelsIn this yearKingsoft Cloud fur
227、ther expanded the scope and depth of its integrity initiatives.A total of 19 integrity-themed education activities and training sessions were organized.Leveraging communication channels such as official bulletins and the of our Kingsofts“Integrity and Ethics”official account,the Company published 69
228、 thematic graphics and articles,produced 4 video series,and attracted a total of 29,421 interactions.Additionally,the annual integrity knowledge assessment was conducted on all our people,from Board members,management,employees to interns,with a 100%pass rate,including approximately 1,100 who scored
229、 full marks.Mailing addressOnline whistleblowing channel for employeesWhistleblowing hotlineWhistleblowing mailboxSupervision Department of Kingsoft Cloud,Building D,Xiaomi Science and Technology Park,Xierqi Middle Road,Haidian District,Beijing,Postal code:100085Whistleblowing portals are available
230、in both the Integrity Monitoring Service Desk and the“Integrity and Ethics”official account010-62927777 6356KC22Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable Dev
231、elopmentSure and Steady,We Focus on Delivering Reliable Cloud ServicesUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,
232、We Join Forces with Stakeholders to Promote Public Welfare and CharitySupporting Innovations,We Strive to Build an Integrity-based Development Ecosystem04Sure and Steady,We Focus on Delivering Reliable Cloud ServicesAt Kingsoft Cloud,we are committed to upholding the corporate value of“customer firs
233、t,and differentiation through excellence in technology and innovation”.While ensuring data security and personal privacy,we leverage technological innovation as the driving force to continuously enhance the quality of our products and services.We are committed to creating a secure,stable and reliabl
234、e cloud service environment,empowering customers with efficient operations,and driving the long-term sustainable development of their businesses.Applicable SDGs:As a leading expert in high-quality cloud services,Kingsoft Cloud continuously enhances its product and service quality through standardize
235、d and systematic measures,striving to“deliver industry-leading and high-quality cloud services and be the customers most trusted cloud partner”.Leveraging our robust infrastructure R&D capabilities,we develop modularized cloud products and customizes solutions for enterprises and institutions across
236、 industries to meet specific needs.While fully unlocking the potential of infrastructure resources,Kingsoft Cloud remains committed to providing secure,reliable,stable and high-quality cloud services,empowering businesses to steadily advance on their path of sustainable development.This year,the Com
237、pany enhanced its quality management organizational structure by establishing a dedicated Quality Department to comprehensively oversee the quality management of core business operations.Beyond the existing public cloud product business,quality management has been expanded to include edge cloud and
238、galaxy cloud product lines,ensuring effective implementation of quality requirements across diverse business scenarios.Additionally,the Company strengthened quality governance by appointing the CEO as the head of the quality working group to oversee the quality management system.Team members have cl
239、early defined roles and responsibilities and collaborate closely to advance quality management initiatives,continuously enhancing the Companys overall operational quality assurance capabilities.In terms of quality assessment,the Company refined its quality performance assessment framework for all fi
240、rst-tier departments by adopting the Objectives and Key Results(OKR)management methodology.The assessment results are made public to ensure that the assessment metrics are precisely aligned with the business characteristics and organizational scale of each department,guaranteeing scientific and rati
241、onal assessment standards.In strict compliance with its internal management policies,such as the Kingsoft Cloud Data Center Access Technical Specifications and the Kingsoft Cloud Server Hardware Introduction Specifications,and focusing on factors such as potential hazard control,quality monitoring,o
242、peration and maintenance automation and emergency response,the Company continues to formulate and refine its quality management policies and technical specifications,and optimize its quality control processes to ensure the operational stability of its cloud platform.This year,the Company further enh
243、anced the quality management system.Based on the existing specifications,we updated the Kingsoft Cloud Change Management Specifications and the Kingsoft Cloud Troubleshooting Collaboration Specifications,to safeguard stable business operations.During the reporting period,the Company incurred no inci
244、dents that led to operational downtime.Product and Service ExcellenceQuality AssuranceOperational Stability24Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable Develo
245、pmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsS
246、taying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySure and Steady,We Focus on Delivering Reliable Cloud ServicesPotential Hazard Control Product Quality Monitoring Potential hazard control is crucial for ensuring the stable operation of cloud services.The Company
247、 has established a comprehensive potential hazard control system,encompassing product R&D,delivery management,and infrastructure development,to ensure robust prevention of system failures.The Company focuses on standardizing the product R&D process by improving configuration management and unifying
248、environmental parameters to minimize system failures caused by misconfigurations.Additionally,we implement strict oversight of external dependency components,and devote serious attention to screening and managing third-party libraries and system modules to prevent compatibility issues and security r
249、isks.For high-concurrency scenarios7,adjustments are made to code structure,database query mechanisms,and resource scheduling strategies to enhance elastic scalability8,improve the systems adaptability to traffic fluctuations,and reduce the risk of operational failures.The Company regularly conducts
250、 comprehensive review and assessment of business architectures to identify potential risks and formulate corresponding management measures.This year,the Company systematically updated its delivery checklists and failure scenario lists for key high-performance computing services,establishing correspo
251、nding process automation measures and safeguard mechanisms(SLA9).Prior to service delivery,stress testing,automated configuration checks,and firmware version management are implemented to minimize post-delivery failures and performance issues encountered by customers during actual use.In strict comp
252、liance with the Kingsoft Cloud Service Comprehensive Review Checklist(hereinafter“the Checklist”),the Company continuously monitors basic indicators in relation to physical equipment and operating system to enhance service stability and compliance.Outliers will instantly trigger alerts and be escala
253、ted immediately,and all basic indicators were 100%monitored this year.For cloud services not yet launched,we review basic indicators against the Checklist.For cloud services that are already rolled out,we conduct regular inspections to ensure that our products continuously meet the compliance requir
254、ements during operation,maintenance and the change process.Moreover,the Company continued to enhance the operational stability of cloud platform this year.We formulated and released the SLI11 Design Specifications,and established observability projects,with a 100%coverage of service-level and module
255、-level SLI metrics across six core products lines,to significantly improving product observability and refined operational management capabilities.7 High-concurrency scenarios refer to the simultaneous access to the system,application,or service by a large number of users or requests.8 Elastic scala
256、bility refer to the systems ability in a cloud computing environment to automatically adjust the amount and type of computing resources(e.g.,CPU,memory,and storage)in response to changes in business demands.This ensures optimal performance under high loads and efficient resource conservation under l
257、ow loads.9 SLA(Service Level Agreement)is an agreement between a service provider and a customer regarding the quality of service,performance,and availability,and it defines service indicators,responsibilities,and troubleshooting procedures.10 AZ(Availability Zone)refers to a data center that is ind
258、ependently operated by a cloud service provider within the same geographical region.Each AZ has its own power,network and other infrastructure to maintain high availability and disaster recovery capabilities.11 SLI(Service Level Indicator)is used to quantify and assess the quality level of services
259、provided by a service provider.In terms of infrastructure development,the Company continuously optimizes server room management,enhances staff capabilities,and retrofits or upgrades aged or high-risk equipment to strengthen system reliability.Meanwhile,newly built server rooms fully meet cross-AZ10
260、disaster recovery requirements for products and services,further reinforcing its business continuity assurance.In addition,the Company has introduced backup systems to ensure stable network operations during unexpected failures.Ongoing software upgrades and security patch implementations are systema
261、tically conducted to elevate the systems security and stability.Automated Configuration ChecksVerify system parameters against predefined standards to prevent functional anomalies or performance degradation caused by configuration errorsFirmware Version ManagementCentralize upgrades and maintenance
262、of firmware to minimize compatibility issues arising from different firmware versionsStress testingSimulate high-load environments to verify the stability of high-performance computing services under varying concurrent conditions,ensuring stable operation during peak periods25Staying Practical and D
263、edicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUnited in Purpose,We Share the Fruits of Corp
264、orate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySure and Steady,We Focus on Delivering Reliab
265、le Cloud ServicesChange Operation ManagementOperation and Maintenance Automation Emergency Response SpecificationsThis year,the Company updated the Kingsoft Cloud Change Management Specifications,and launched a change risk control initiative to enhance the refinement and risk mitigation capabilities
266、 of change management.Leveraging the Aoge Cloud Platform,the Company has optimized the change process and improved the mechanisms,such as pre-change checks,linked process monitoring,and post-change integration verification.Through standardized and systematic online operations,these improvements have
267、 minimized risks in change management while boosting the stability and reliability of cloud services.A centralized approval portal has also been introduced to achieve unified oversight of changes,improving both execution quality and operational efficiency.The Company has also enhanced the low-freque
268、ncy blackout12 change operations by developing visualization solutions,achieving 100%visualized access and significantly elevating the visibility and control of such operations.This year,the Company incurred 0 failures due to changes of the platforms.To address common failures in the operation and c
269、hange processes of computing and storage product lines,we have integrated common failure scenarios,high-frequency and repetitive issues and corresponding solutions into the Bianque system,an automated operation and maintenance platform.The system automates cause analysis and failure repair through a
270、utomated script,intelligent tools,etc.,thereby effectively improving the efficiency and accuracy of troubleshooting.In 2024,we enhanced the capabilities of its change risk control platform,launching pilot programs for unattended change operations in the cloud monitoring and cloud network modules.Thi
271、s year,to drive the implementation of the Aoge service tree management system,the Company optimized monitoring alerts and observability management,enhancing the systematic,visual and intelligent aspects of operational work.In addition,the Company further expands the automated scheduling capabilities
272、 of the Bianque System.For high-frequency alert scenarios,the Company introduced 29%more automated processing solutions this year.This significantly improved the efficiency of daily operation and maintenance,reduced manual intervention,and enhanced the intelligent level of operation and maintenance.
273、We centrally oversee the resolution process of major incidents through the Kingsoft Cloud WarRoom(KSC-WarRoom),a service failure emergency command platform,and effectively allocate resources to enable rapid incident response,recovery,and resolution.This year,we further improved the failure managemen
274、t system by systematically refining emergency response plans across business units to address diverse failure scenarios,covering key scenarios like storage server failure,network access disruptions,data center outages,and traffic management.The Company has formulated and updated 22 emergency plans f
275、or public network exits and core components of its Intranet.These plans cover most of the core equipment of the backbone network,and has formed a more complete emergency response system,enabling the Company to significantly reduce the Recovery Time Objective(RTO)13 and enhance business continuity ca
276、pabilities.The Company has also formulated the WarRoom Troubleshooting White Paper to establish a standardized troubleshooting workflows and clarify the responsibilities for teams involved in the troubleshooting,enable the Company to improve the efficiency of cross-team collaboration and boost its c
277、ustomer recognition and satisfaction.12 Low-frequency blackout refers to the occasional transient black screen phenomenon that occurs during the use of a computer or monitor.This situation may be caused by a variety of reasons,including hardware failures,software conflicts,and connection issues.13 R
278、TO(Recovery Time Objective)refers to the expected time in a business continuity management or disaster recovery plan for an enterprise to restore the operation of its critical business or IT system after a failure or disaster.achieving 100%visualization access This year,the Company incurred 0 failur
279、es due to changes of the platforms26Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Develop
280、ment EcosystemUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfa
281、re and CharitySure and Steady,We Focus on Delivering Reliable Cloud ServicesThis year,Kingsoft Cloud successfully passed the ITSS(Information Technology Service Standards)Operation and Maintenance Standard Compliance Assessment with a maturity of Level 1,the highest level in the assessment system.Th
282、is accomplishment highlights the Companys comprehensive capabilities,including robust product portfolios,industry-specific solutions,advanced core technology R&D,secure and efficient operational frameworks,and proven practical implementations across government and financial sectors.The certification
283、 solidifies Kingsoft Clouds position as an industry leader in operation and maintenance service capability.Awareness Promotion The Company continues to enhance the awareness of operation and maintenance safety and strengthen the development of a quality culture.We organize employee training on inter
284、nal management policies,such as the Kingsoft Cloud Management Specifications for Operation and Maintenance Permissions and the Kingsoft Cloud Management Specifications for Operation and Maintenance Security.These training activities help employees understand online operational protocols,login and pr
285、ivilege standards,and proactively mitigate security risks and operational disruptions caused by weak security awareness or non-compliant operations.In 2024,frontline operations and maintenance personnel achieved a 100%pass rate in assessments,ensuring long-term stability for business operations.This
286、 year,the Company integrated quality management into its daily operation and maintenance practices.Initiatives included publishing monthly quality metrics,conducting case study analyses,and sharing best practices to reinforce employee understanding of quality standards and security compliance.Additi
287、onally,four major quality awards were established to recognize project teams and individuals who demonstrated breakthroughs in quality improvement,and help promote overall operational management capabilities.The Highest(Level 1)ITSS Operation and Maintenance Certification for Kingsoft CloudIn 2024,f
288、rontline operations and maintenance personnel achieved a 100%pass rate in assessments27Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innova
289、tions,We Strive to Build an Integrity-based Development EcosystemUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Jo
290、in Forces with Stakeholders to Promote Public Welfare and CharitySure and Steady,We Focus on Delivering Reliable Cloud ServicesKingsoft Cloud,adhering to its“customer-centric”service philosophy,stays committed to delivering customers with more professional,efficient,and attentive service experience.
291、The Company has developed and implemented the Active Service Action Guide,which goes beyond addressing customer requirements to proactively identify potential needs and drawing on its expertise to provide forward-looking recommendations,helping customers achieve business goals more effectively.Focus
292、ing on three core pillars,namely standardization,management,and processes,the Company has optimized its after-sales service system,revised relevant service documentation,and continuously enhanced the professionalism and execution capabilities of its after-sales teams.By advancing the proactive deliv
293、ery of customer services,Kingsoft Cloud has upgraded its customer profile system to deliver individualized support as well as timely and professional,assistance tailored to clients organizational structures and business needs.Furthermore,the Company has been bringing all its service processes online
294、 to ensure the delivery of SLAs,and enable visibility and traceability across the service lifecycle.Service Quality AssurancePremium Service TeamsEmpowering Service TeamsKingsoft Cloud has established a professional customer service team,and engaged senior technical experts to standardize the frontl
295、ine customer service workflows,enhance response speed,and improve problem-solving capabilities.Our cloud computing,edge cloud,core infrastructure,and technical support teams collaborate closely to ensure stable,efficient,and continuously evolving services that meet diverse customer needs.To address
296、varied client requirements,the Company offers a host of service offerings.For example,dedicated VIP after-sales support is assigned to customers in technical domains,enabling fast and specialized resolutions based on a deep understanding of their operational environments.For core clients using large
297、-scale deployments,the Company not only provides dedicated VIP support but also introduces Technical Account Manager(TAM)teams.These TAMs engage clients frequently and deeply across industries,products,technologies,and services to analyze business architectures,identify pain points,and deliver tailo
298、red consulting and planning support.This year,the Company enhanced the value of TAM teams by integrating multiple servicesincluding cloud computing,CDN and edge computinginto a one-stop,end-to-end technical support and proactive service model.The Company has also optimized its localized service dist
299、ribution,expanding resources to improve delivery efficiency.Additionally,a customer feedback mechanism has been established through ticket tracking and surveys to continuously refine issue resolution and demand support processes.The Company strengthens the development of its after-sales service team
300、s by refining the training system and boosting professionals technical expertise and collaborative management capabilities.Through talent development,experience sharing,and streamlined management processes,the Company continuously elevates the teams comprehensive abilities to drive steady business g
301、rowth.28Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUnited in Purp
302、ose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySure and Stead
303、y,We Focus on Delivering Reliable Cloud ServicesTalent Inventory and AssessmentEnhancing Team CollaborationOptimizing Training SystemTo address practical needs,the Company has established a systematic training framework covering product knowledge,troubleshooting,customer communication,emotional inte
304、lligence,and leadership skills.In 2024,110 specialized training sessions were conducted,integrating theoretical learning,hands-on practice,assessment testing,and feedback collection to align with business demands.Beyond technical skills,the Company emphasizes management empowerment,equipping team me
305、mbers with capabilities in effective reporting,cross-departmental communication,and team collaboration to refine management workflows.Regular training and practical drills solidify after-sales personnels operational excellence.In 2024,the Company launched a High-Potential Talent Program,with after-s
306、ales service employees participating in systematic training and sharing knowledge and learning experience with team members through peer-to-peer cross-training.To enhance standardization and professionalism,TAM teams are required to document proactive service cases during daily operations,creating r
307、eplicable benchmark service models.By accumulating and optimizing these cases,the team shares best practices,improves service quality,and strengthens its ability to address complex issues.Simultaneously,the company advances TAM teams reporting Company through monthly hands-on training sessions,ensur
308、ing precise and efficient information delivery through standardized documentation,logical articulation,and smooth presentation skills.Kingsoft Cloud has established a talent inventory mechanism for after-sales service personnel.By refining employee profiles and focusing on performance contributions
309、and capability potential as core evaluation criteria,the Company generates talent inventory analysis reports aligned with job requirements.This year,an holistic evaluation mechanism was introduced to assess soft skills across communication,problem-solving flexibility,and team influence,generating co
310、mprehensive and precise talent inventory analysis reports.Through gap analysis,the Company precisely identifies priorities for talent recruitment and development.Common issues identified during the process are translated into internal training needs,driving optimization of course content to enhance
311、training relevance and effectiveness.Based on talent inventory outcomes,the Company implements dynamic talent management and tailored team empowerment strategies.High-potential employees are provided with challenging opportunities and internal development resources to accelerate growth.For teams and
312、 individuals requiring improvement,personalized development plans are designed with dedicated mentorship and clear career progression paths.We also continuously improve the training mechanisms and talent development programs to align with business unit needs,encouraging self-directed learning and ex
313、ploration.This ensures that after-sales service teams remain highly dynamic,competitive,and better equipped to support business growth.We leverage weekly meetings and reports to allocate team management authority,bolster cross-departmental collaboration,and refine delivery process.This ensures“metic
314、ulous planning before action,diligent supervision during execution,and thorough post-action reviews”,thereby driving continuous improvements in overall management efficiency.Meanwhile,we organize the systematic training on the use of reporting tools,presentation techniques,conflict resolution,to fos
315、ter personal growth among managers and propel the overall development of the service team.This year,the Company deployed a private session archiving system to achieve compliant archiving and real-time monitoring of internal communications with customers.The system features automated recording of pol
316、icy violations,service behavior monitoring,and data analytics,enhancing service quality and risk mitigation capabilities.All service interactions are fully recorded and traceable,effectively standardizing employee communication practices while enabling efficient resolution and closed-loop handling o
317、f customer issues.In addition,the Company analyzes customer interaction data to refine service processes and enhance the overall management level of the service team.Service Session Archiving and Analysis Tool 29Staying Practical and Dedicated to Self-Empowerment,We continue to Solidify the Foundati
318、on for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ec
319、ologically Harmonious WorldBeginning at the Sources,We Pool Efforts to Build Sustainable Supply ChainsStaying Committed,We Join Forces with Stakeholders to Promote Public Welfare and CharitySure and Steady,We Focus on Delivering Reliable Cloud ServicesCustomer Inquiries and Complaints The Company st
320、rictly follows the Customer Complaints Management Measures to standardize the workflows of customer complaint response and follow-up communication and visits.This ensures efficient and high-quality response to customer complaints.We offer round-the-clock customer support through hotline,online suppo
321、rt,technical work orders,and expert services.By doing so,we are committed to creating a convenient and efficient consultation and complaint handling system for our customers.The Company clearly defines the primary responsibility for customer management,implements the first inquiry-based accountabili
322、ty system,and realizes a mechanism for rapid response and closed-loop handling.This mechanism effectively resolves customer inquiries,fault reports,and needs in a timely manner.Concurrently,we deeply integrate our product R&D,operation,maintenance,and work order system to improve overall problem sol
323、ving efficiency.In 2023,Kingsoft Cloud introduced the“QZHOU”,an AI-empowered question-and-answer system based on robotic process automation(RPA).In 2024,the Company upgraded the system by applying the stronger generative AI algorithm.This upgrade enhances the systems ability to manage,retrieve,filte
324、r,summarize,extract,and discern knowledge,thereby significantly improving the accuracy and professionalism of our post-sales responses.Consequently,this system has become the preferred knowledge assistant for after-sales employees.Furthermore,we launched the“Bianque self-healing and troubleshooting
325、platform”this year,which automates the analysis process based on the preset scenario-based troubleshooting procedures.When users input specific troubleshooting data,the system can provide real-time feedback on abnormal results to the executors.This accelerates the problem diagnosis process,enabling
326、accurate location and effective resolution of the issues.Customer Complaint Response ProcessTo ensure efficient response to customer requests,we stick to the fault Warroom mechanism.When a customer complaint arises,the after-sales team promptly activates the Warroom,breaking down departmental barrie
327、rs and linking up with responsible persons at all levels of the relevant product lines.This enables immediate response to the issues and accelerates problem resolution through an efficient collaboration mechanism.Meanwhile,the Company prioritizes systematic analysis and knowledge accumulation of cus
328、tomer complaints to reduce potential repetitive errors during complaint handling.We turn complaints into reusable knowledge assets through failure analysis,case study,FAQ generation,and knowledge accumulation.The Company utilizes Ezone system to follow up on the complaint response process,and catego
329、rize and store common problems and solutions in a real-time manner.In 2024,the Company added 127 FAQ entries and improved 362 product requirements.To date,we have accumulated a total of 10,978 entries in our knowledge base.This year,the Company refined the customer reporting mechanism by adding mult
330、iple confirmation steps in key areas such as event description,problem analysis,and solution effectiveness.This ensures that the reports provide a comprehensive,objective,and accurate depiction of events,minimizing information bias and enabling customers to better understand root causes and improvem
331、ent plans.The Company added 127 FAQ entriesImproved 362 product requirementsComplaint handling On-call response within 90 seconds Brief customers about handling progress and investigation direction every 15 minutesComplaint handling report Present detailed handling reports to customers within 24 hou
332、rs after complaints are solvedSubsequent improvement and follow-upComplete internal review and work out optimization and improvement plans within 24 hours after complaints are solved,and follow up the optimization and improvement resultsCustomer follow-up100%customer follow-up30Staying Practical and
333、 Dedicated to Self-Empowerment,We continue to Solidify the Foundation for Future GrowthStaying Adaptive and Forward-looking,We Anchor Our Course Toward Sustainable DevelopmentSupporting Innovations,We Strive to Build an Integrity-based Development EcosystemUnited in Purpose,We Share the Fruits of Corporate GrowthGoing Green in Action,We Work Together to Build an Ecologically Harmonious WorldBeginn
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