聚焦流程：利用流程清单框架实现转型成功.pdf

1、Process InventoryDriving Transformation SuccessMichael SchankFounder&Managing Director,Process Inventory AdvisorsMichaelSchankProcessInventoryAApril 2025Process Inventory Advisors1Introduction Michael SchankThe transformative power of the Process Inventory Framework to drive Digital Transformation s

2、uccess by aligning resources,organizational goals,and efforts,leading to unparalleled agility.Digital Transformation SuccessOver 25 years consulting and in the financial services industryEY Head of Process ExcellenceCiti Head of Process Excellence for US Retail BankExtensive transformation backgroun

3、dBoard Member Association of Business Process ManagementFounder and Managing Director of Process Inventory Advisorswww.ProcessI2How to Succeed In Transformations4Risk to Organizations Embarking on a Transformation70%Of Transformations FailLost InvestmentFrustrated StakeholdersUnsatisfied CustomersLo

4、st Ground to CompetitorsTransformation Fail at an Alarming RateA transformation is a fundamental change in how a business operates or delivers value to their customers and is typically triggered by a change in the market environment.They require profound changes to the people,process,and technology

5、environmentsAre typically multi-year,multi-project programs that require significant budget and focusKey Elements of transformations include:Strategic AlignmentProcess and Operational ChangesTechnology UpgradesCultural ShiftsAchieving Operational Excellence5Operational Excellence is an organizations

6、 ability to achieve the highest levels of performance,fully aligned with its mission and vision.This entails delivering consistent execution free from waste and inefficiency.Excellence looks like:Consistent Execution Aligned to PurposeCulture of Continuous ImprovementCross Functional CollaborationAg