提升知识：我们的成长之旅.pdf

1、1Elevating Knowledge StrategicallyStephany Doyle,CKMManager of Knowledge and Content Rogue Credit Union2Questions and ThoughtsOverview of Rogue Credit UnionCommon KM ChallengesThe Role of Knowledge in Driving SuccessExplore and DiscussFollow along and fill in your workbook when you see me!Introducti

2、on&AgendaIntroduction&AgendaWhy KM Became a Priority:Why KM Became a Priority:Addressing operational challenges and the need for efficient knowledge access.Siloed information Historical knowledge loss Scaling knowledge across all teams Ease of information access341 1.CAPTURING TACIT.CAPTURING TACIT

3、KNOWLEDGEKNOWLEDGE2.ENCOURAGING 2.ENCOURAGING KNOWLEDGE KNOWLEDGE SHARINGSHARING3.ENSURING 3.ENSURING KNOWLEDGE IS UPKNOWLEDGE IS UP-TOTO-DATEDATE4.ORGANIZING AND 4.ORGANIZING AND STRUCTURING STRUCTURING KNOWLEDGEKNOWLEDGE5.INTEGRATING KM 5.INTEGRATING KM WITH DAILY WITH DAILY WORKFLOWSWORKFLOWS6.OV

4、ERCOMING 6.OVERCOMING TECHNOLOGY TECHNOLOGY LIMITATIONSLIMITATIONS7.MEASURING KM 7.MEASURING KM EFFECTIVENESSEFFECTIVENESS8.SCALING 8.SCALING KNOWLEDGE KNOWLEDGE MANAGEMENTMANAGEMENTCommon Challenges in KMCommon Challenges in KM5Classify themClassify them into one of these 4 categories:1.Lack of eng

5、agement(employees not contributing or using KM tools)2.Poor accessibility(knowledge is hard to find or outdated)3.Siloed information(departments not sharing knowledge effectively)4.Limited leadership support(KM not prioritized)Exercise 1:Identifying Your Exercise 1:Identifying Your KM ChallengesKM C

6、hallengesPg 3In groups of 2/3In groups of 2/3Brainstorm one potential Brainstorm one potential solutionsolution for one challenge.Reflection for Later:Reflection for Later:What patterns do you notice?Which challenges are the biggest barriers to success?6Pg 4Youre not managing knowledge for its own s