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1、Voice-First Generative AI for Impact:Insights from Viamos Ask Viamo Anything pilot in ZambiaMarch 2025Copyright 2025 GSMAThe GSMA is a global organisation unifying the mobile ecosystem to discover,develop and deliver innovation foundational to positive business environments and societal change.Our v

2、ision is to unlock the full power of connectivity so that people,industry,and society thrive.Representing mobile operators and organisations across the mobile ecosystem and adjacent industries,the GSMA delivers for its members across three broad pillars:Connectivity for Good,Industry Services and So

3、lutions,and Outreach.This activity includes advancing policy,tackling todays biggest societal challenges,underpinning the technology and interoperability that make mobile work,and providing the worlds largest platform to convene the mobile ecosystem at the MWC and M360 series of events.We invite you

4、 to find out more at Follow the GSMA on Twitter/X:GSMAGlobally,nearly 4 billion people are digitally disconnected,about half of the worlds population.Entire communities are underrepresented and without critical timely information.But these communities do have simple mobile phones and a desire to con

5、nect to the world.Viamos platform provides the connection to spark life-changing information exchanges,offering services for international development and business sectors.This material has been funded by UK International Development from the UK government and is supported by the GSMA and its member

6、s.The views expressed do not necessarily reflect the UK governments official policies.Author:Tanvi DeshpandeContributors:Jamie Robertsen,Daniele TricaricoThis case study was developed in close collaboration with the Viamo team,and we are grateful for the contributions of Pacifique Liyana Ishimwe,Dhi