AI调研分析：AI浪潮3.0——从运营到战略.pdf

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1、 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because

2、 this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its affiliates.Mike Fang高级研究总监AIAI调研分析：AIAI浪潮3.03.0从运营到战略1 2023 Gartner,I

3、nc.and/or its affiliates.All rights reserved.RESTRICTED杯子是半满还是半空？2 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED6 6个月前CIO们坚信：AI能提供巨大的业务价值（自动化，效率，客户满意度，营收，成本削减，环境、社会和治理，多元、平等与包容，）董事会成员认为：AI受到了炒作，其风险大于价值（昂贵、脆弱、偏见、可解释性、隐私、安全、概率）3 2023 Gartner,Inc.and/or its affiliates.All rights

4、 reserved.RESTRICTED在 ChatGPT ChatGPT 推出之后董事会成员认定：生成式AI能提供巨大的业务价值（自动化，效率，客户满意度，营收，成本削减，环境、社会和治理，多元、平等与包容，）CIO们焦虑：生成式AI受到了炒作，其风险大于价值（昂贵、脆弱、错觉、偏见、可解释性、隐私、安全、概率）4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTEDAIAI浪潮3.03.0正在袭来战略运营重点：概念验证差异化价值AIAI工程AIAI原生自主自适应生成式原生学习集成灵活透明以决策为中心韧性可

5、扩展大部分中国企业所处阶段5 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED守成还是创新？6 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED暂时中止减少投资无变化增加投资不适用（如供应商或投资者）来源：放眼炒作之外：ChatGPT和生成式Al对企业的影响之网络研讨会民意调查，2023年3月30日和4月21日ChatGPTChatGPT问世以来AlAl投资的变化情况问题：自ChatGPT上市以来，您最近的AI投资策

6、略发生了哪些变化？占受访者的比例7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED如何规划新的投资？守成?创新?8 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED全球70%的企业部署了20个以上的AI用例，全球企业比小型企业平均部署的AI用例更多当前部署的AI用例总数41个AI用例的平均部署数量2%28%43%21%6%0%40%80%5个以内520个2050个50100个100个及以上70%n=618，指涉及A