与远程医疗机构合作：一些注意事项.pdf

1、A Roadmap to Working with Telehealth Dos and DontsNorman PettyEVP and General CounselNoom,Inc.What Drives Telehealth CompaniesTelehealth companies:want to protect both their brands and their customers.operate 24/7 and are always pete not only on price but on service.move fast and are constantly look

2、ing for ways to use technology to be more efficient.are typically owned by sophisticated investors who demand robust diligence and contracts.How do these themes play out when dealing with compounding pharmacies?Safety,stability,service and accountability are valued over cost.24/7 operations need to

3、be supported at some level by pharmacies.Pharmacies need to be willing to deploy technology and AI to make their operations more efficient and connect to the telehealth org in a seamless,easy-to-implement way.Pharmacies need to accept robust due diligence,contracts,SLAs,and testing and auditing.Regu

4、latory/licensing excellence.Open,transparent,frequent communication,including defined escalation chain and proactive outreach.Contracting&Due DiligenceExpect a formal master services agreement,not just a purchase order.Expect robust in-person due diligence on your operations,testing and quality cont

5、rols,regulatory standing,and financials.Expect clear scope of services,responsibilities,and escalation paths.Expect indemnification and insurance requirements.Expect SLAs with measurable performance benchmarks and penalties/remedies.Note:Pharmacies should be wary of telehealth companies that dont pu

6、rsue the above.Supply Chain and Operational ExcellenceBe open about your sourcing,testing protocols,and quality metrics upfront.Build redundancy into every link of your supply chain APIs,raw materials,shipping.Be willing to customize pack-out and shipping to enable brand continuity across pharmacies