提升人工智能卓越性：数字化转型和数据战略的关键作用.pdf

1、Elevating AI Excellence:The crucial role of digital transformation and data strategyNageswaran Vaidyanathan,The Doctors CompanyAgendaAgenda Digital Transformation Artificial Intelligence Q&ADigital Transformation Digital Transformation Digitization Digitization-Digitalization Digitalization-Digital

2、Transformation Digital TransformationExamples of Digital TransformationExamples of Digital Transformation Underwriting and Risk Assessment Digital Claims Processing Omnichannel Customer Experience AI-Powered Fraud Detection Self-Service Policy Management Telematics and Usage Based Insurance Blockcha

3、in and Smart contracts Operational EfficiencyConsiderations for Digital TransformationConsiderations for Digital TransformationPeople Change Management Skill development LeadershipProcess Streamlining workflows Customer centric design ComplianceTechnology Scalability Integration SecurityCosts Budget

4、 Allocation Cost benefit analysisBuild versus Buy Build proprietary Buy Standard Combine hybrid Third parties Vendor selection Partnership models Risk managementTiming Phased implementation Market readinessBalancing Legacy and Modern SystemsBalancing Legacy and Modern Systems Encapsulation Rehosting

5、 Replatforming Refactoring Rearchitecting Parallel Operations Phased Rollouts Middleware Integration Training and Change ManagementBenefits&Key Metrics of digital transformationBenefits&Key Metrics of digital transformationBenefits Ensures Data Quality and Accuracy Promotes Fairness and Reduces Bias

6、 Supports Regulatory Compliance Enhances Transparency and Accountability Facilitates Data Integration Mitigates RisksKey Metrics Customer Experience Metrics:Net Promoter Score(NPS),Customer satisfaction scores,Average resolution time Operational Metrics:Process automation rates,Reduction in manual e