人性化：打造人工智能、变革管理和知识管理之间的协同效应.pdf

1、Human Touch:Crafting Synergy Between Change Management,AI&KMRachel Teague,EdDSr.Knowledge Transfer&Training SpecialistApril 9,2025 I APQCProprietary and Confidential|2Proprietary and Confidential|2Dr.Rachel TeagueSr.Knowledge Management&Training SpecialistSouthern New Hampshire University(SNHU)KM&Le

2、arning Organization Consultant,Emory Consulting Services Specializing in Knowledge Management,Change Management,Training&Facilitation,Organization Development.Doctorate Global Training&Development,KMHow an Effective Knowledge Management Program Supports Critical Tacit Knowledge Retention Within a Hi

3、gher Education Institution:A Qualitative Intrinsic Case Study Published 2022TEDx Talk:Feb.2024 Feeling Stuck?Heres the Solution.Proprietary and Confidential|3 Agenda1Human-Centered Innovation Overview2Leading Change with Empathy3Knowledge Sharing as an Ethical Act4Engagement:Human Touch in ActionKey

4、 Takeaways&Q&A5Proprietary and Confidential|4 Proprietary and Confidential|4 The Human Touch Toolkit:Growing from Core Values Ensure fairness&inclusivity in algorithm design.Validate datasets to reduce bias.Maintain transparency&explainability.Include human oversight in decision loops.Regularly audi

5、t AI outcomes.EmpathyFairnessTransparencyInclusionCore Values Bias MitigationExplainabilityEthical AuditingHuman OversightProprietary and Confidential|5 Empathy in ChangeEmpathyInclusionCommunicationSupportRecognitionWhat are the fears and concerns of each group?Who is most affected,and are they bei

6、ng heard?How can we communicate change clearly and kindly?What support systems are in place for transitions?Are we pacing change with empathy in mind?Proprietary and Confidential|6 CaptureShareAccessApplyUpdateTrustPrivacyTrustPrivacyKM Best PracticesBalance transparency with privacy needsPromote ps