米其林的数据民主化.pdf

1、1DATA+AI SUMMIT 2023 San Francisco06/27/2023234Who are we?SmartAutomation&DigitalTransformerIT Expert on Data&Analytics567891011HOW DO WE BECOME DATA DRIVEN?12Data Platforms13The Corporate DatalakeData visualizationProcess MiningFT AAAFT BBBSelf ServiceDATA GOVERNANCE/DATA QUALITY14NICE TO MEET YOU!

2、Support functions63 400FTEsDOCBSa worldwide community of servicesIFINANCEO2C&LOGPERSONNELPURCHASINGBusinessProcessManagementData office15Customer Contact CenterInvoice to CashCentre dExcellenceACTIVITSOriginal Equipment(OE)Replacement(RT)Business support Services&SolutionsVentes diversMARCHSLOCALISA

3、TIONS9 Customer Contact Centers(7 RT&2 OE),1 Consumer Care,1 Shared Service Center&1 Center dExcellence.820 EmploysPROCESSUS O2CCHIFFRES CLSORDER TO CASH:at a glance!2,500,000 Lignes de commandes700,000 Appels traits50,000 Rclamations2,500,000 Factures Value of Data for infrastream usageNeed for dat

4、a and automated reporting pulled by lean managementUsage of Data is very manual with excel as primary toolSharing of Data/Usage of shared Data:Mix of data store and extraction of data in live application.Too few Data in CDL¬ used due to bad experiences.Value of shared Data across silo is understo

5、odNeed for data and automated reporting to enhance customer service Usage of Data is enhanced through availability in lake,state of the art preparation tool and data visualizationRecurrent reports are refreshed automaticallyData of the stream is shared in CDL and combined to data from otherstreams f

6、or more insights.Allow first experimentation with data science,AIO2C Data drivenAS ISHistoric industrialCompanyTO BEData as an assetNext StepData driven Leverage machine learning to support complex decision Empowered,augmented human beingSimplifier/rduire la quantit de textePropose best option in ca