高级管理培训对外派服务人员的作用赵毅博丹俄爱诸.pdf

1、DanAg International丹俄国际American system,European management,Chinese solution美式体系，欧式管理，中国方案高级管理培训对外派服务人员的作用高级管理培训对外派服务人员的作用THE EFFECT OF SENIOR MANAGEMENT TRAINING FOR EXTERNAL DISPATCH SERVICE STAFF赵毅博 Joey ZhaoTel&WeChat：152 4513 1343丹俄国际合伙人丹俄国际合伙人&丹俄爱诸丹俄爱诸培训执行院长培训执行院长Partner of DanAg international&

2、Training Executive Dean of DanAg-AizhuEmail Address:内容CONTENTn培训背景 Training Backgroundn材料与方法 Materials and Methodsn结果分析 Result Analysisn结论 Conclusionn讨论 Discussion培训背景TRAINING BACKGROUNDn 背景：目前，适度规模家庭农场占据中国养猪业半壁江山，而这也是除了集团公司养猪以外的一片新市场。是否能为家庭农场提供一支优秀的外派服务团队，帮助客户建立标准化工作流程，系统性解决生产问题，是价值型营销模式的体现，是能否进行后续

3、合作，并持续合作的核心要素。n Background:At present,the moderately sized family farm occupy half of Chinas pig industry,and this is also a new market in addition to groups and companies of pig.Whether it can provide an excellent External dispatch service team for family farms,help customers establish standardized

4、 work processes,and systematically solve production problems is the embodiment of the value-based marketing model,and is the core element of whether follow-up cooperation and continuous cooperation can be carried out.培训背景TRAINING BACKGROUNDn问题 Problem：1、外派服务人员依赖个人能力，服务质量不稳定。The service staff rely on

5、 personal ability and the quality of service is unstable.2、外派服务期间，公司对服务人员支持不足。During the external dispatch service,the company did not support the service staff enough.3、外派服务人员对客户农场各个阶段的工作目标不清晰。The service staff is not clear about the targets of the various stages of the clients farm.n 需求 Requiremen

6、t：1、公司对外派服务人员提升标准化、系统化解决问题能力的需求。The companys needs for service staff to improve standardized and systematic problem-solving capabilities.2、公司对外派服务人员沟通反馈、协助支持、方案落实等一系列机制的需求。The companys needs for a series of mechanisms such as communication and feedback,assistance and support,and program implementati