保留人性增加规模：服务运营中的人工智能代理 [THR3241].pdf

1、 Keep the Humans,Add the ScaleAI Agents in Service OperationsTHR3241The following is intended to outline our general product direction.It is intended for information purposes only,and may not be incorporated into any contract.It is not a commitment to deliver any material,code,or functionality,and s

2、hould not be relied upon in making purchasing decisions.The development,release,timing,and pricing of any features or functionality described for Oracles products may change and remains at the sole discretion of Oracle Corporation.Safe harbor statement2Copyright 2025,Oracle and/or its affiliates|Con

3、fidential:Internal/Restricted/Highly RestrictedTodays presentersJustin AndersonVice President of Product Management,Oracle ServiceSeth SingerSenior Product Manager,Oracle ServiceCopyright 2025,Oracle and/or its affiliates3Agenda4Copyright 2025,Oracle and/or its affiliates1234The AI-Adoption Imperati

4、veHow Oracle helps your people and AI to work togetherScaling your service operations with AIThe new role of Humans in ServiceThe AI Adoption Imperative6Copyright 2025,Oracle and/or its affiliates Does this sound familiar?Your company is constraining or reducing service headcount TODAY to help fund

5、new investments in AI.This creates an immediate dilemmaYou juggle scaling your service operations without sacrificing service quality.Your Service organization has not yet achieved high levels of automationBe aware of click to reveal animationsHow Oracle helps your people and AI to work togetherEmbe

6、dded AIOracle Embeds AI in All Aspects of ServiceCopyright 2025,Oracle and/or its affiliates 8AI embedded in digital self-serviceAI embedded in assisted serviceAI embedded in the service platformEngage customers with frictionless,personalized,conversational experiencesAutonomous experience Engage cu