利用人工智能驱动的客户体验和尖端用户体验革新销售 [THR3806].pdf

1、Engage.Empower.TransformAn AI-Powered Sales Journey with Oracle Redwood1Confidential(c)-Ricoh&Infovity,2025Sep 2025The Reality we facedExisting State of Sales ExperienceTime Spent in Complex SystemsManual Pipeline Updates Sellers spent significant effort navigating multiple tools andworkflows,creati

2、ng the need to simplify day-to-day operations.Data entry was repetitive,fragmented,and often out of sync,creatingdelays and errors.Scattered InsightsCritical information lived in silos,making it difficult for reps and leaders tomake customer-related decisions.Systems of Record:One-Size-Fits-AllSyste

3、ms were generic and built for all sales roles inside the organization,lacking sales journeys,limiting user experience.SalesExperienceJourney2Confidential(c)-Ricoh&Infovity,202512345Our VisionBuilding a modern Systems of EngagementThe goal was to create aplatform that engages sellersand increases ins

4、ights andproductivity,while providinga customized userexperience.With Oracle Redwood UX,build a clean,intuitiveinterface aligned to howsellers actually work.Sellers and leaders see theentire pipeline in one place,with persona-specific viewsguiding them through thesales journey.AI-driven prompts andr

5、ecommendations help repstake the right actions at theright time,making the salesprocess simpler,faster andmore consistent.Systems ofEngagementModern SalesExperienceUnified Journeyaligned DashboardsGuidedSellingFocus on ClientEngagementBy reducing manualprocess,reps have moretime to focus on whatmatt

6、ers most:EngagingClients,ExpandingRelationships,and DrivingBusiness for Ricoh.3Confidential(c)-Ricoh&Infovity,2025Realized Impact,Ongoing JourneyFrom AI-driven wins today to whats next tomorrowAI Nudges&Generative AIPleasant UserExperienceIntegratedCollaboration ToolsOpportunityScoringSmarter DealPr