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利用人工智能和 Siebel CRM 驱动的数字化业务体验释放收入 [LRN1055].pdf

上传人: Fl****zo 编号:971181 2025-11-08 28页 2.69MB

1、 Unlock Revenue with Digital Business ExperiencesPowered by AIChantel CaryDirector,Product MarketingOracle CommunicationsOctober 15,2025The following is intended to outline our general product direction.It is intended for information purposes only,and may not be incorporated into any contract.It is

2、not a commitment to deliver any material,code,or functionality,and should not be relied upon in making purchasing decisions.The development,release,timing,and pricing of any features or functionality described for Oracles products may change and remains at the sole discretion of Oracle Corporation.S

3、afe harbor statement2Copyright 2025,Oracle and/or its affiliatesSpeakersKhurram DurraniCIO,Etihad SalamChantel CaryDir.Product Marketing,Oracle3Copyright 2025,Oracle and/or its affiliates Session agenda4Copyright 2025,Oracle and/or its affiliatesOracles CX vision for CommunicationsEtihad Salams tran

4、sformation journeyFireside chatQ&ACommunications SessionsSessionSpeakersDate/Time/LocationFrom real-time to insight:Powering the next generation of connected industriesAndrew De La Torre,Group Vice President,Technology,Oracle CommunicationsWednesday,October 151:00 pm 1:45 pmGalileo 1002,Level 1Simpl

5、ifying real-time communication ecosystems:Connecting voice with IT and AI Andrew De La Torre,Group Vice President,Technology,Oracle CommunicationsWednesday,October 153:30 pm 4:15 pmGalileo 1002,Level 1Solving healthcares mission critical problems with real time communicationsAndrew De La Torre,Group

6、 Vice President,Technology,Oracle CommunicationsLisa Gulker,Vice President,Product Management,Oracle HealthWednesday,October 154:30 pm 4:50 pmTheater 5,Oracle AI World Hub5Copyright 2025,Oracle and/or its affiliatesThe future of CXOracles vision for CommunicationsShifting dynamics in the communicati

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根据报告的内容,以下是全文关键点的概括: - **Oracle Communications 2025年展望**:Oracle Communications致力于通过AI和GenAI技术,帮助通信服务提供商(CSPs)实现自动化、个性化客户体验,并提高运营效率。 - **Etihad Salam转型案例**:沙特电信运营商Etihad Salam通过Oracle的解决方案实现了数字化转型,包括统一技术栈、自动化业务流程和简化客户旅程。 - **Salam的转型成果**:Salam实现了技术栈的统一,提高了业务流程的效率,并计划通过AI技术进一步优化运营和客户体验。 - **Salam的AI应用**:Salam计划利用Oracle的AI和云能力,在智能运营、智能城市解决方案、业务流程自动化和生成式AI应用等方面进行创新。 - **Oracle Digital Business Experience**:Oracle Digital Business Experience提供超个性化的客户体验,通过自动化、实时洞察和统一数字基础来驱动敏捷性。
"AI赋能电信,未来如何?" "Etihad Salam如何用AI转型?" "Oracle CX愿景,通信行业新篇章?"
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