利用您已有的数据释放智能AI的服务潜能 [THR3240].pdf

1、 Unleash Agentic AI in Servicewith the data you already ownTHR3240Copyright 2025,Oracle and/or its affiliates2Seth SingerSenior Product Manager,Oracle ServicePaul RelfSenior Director of Product Management,Oracle ServiceVimal ChopraSenior Director of Product Management,Oracle ServiceThe following is

2、intended to outline our general product direction.It is intended for information purposes only,and may not be incorporated into any contract.It is not a commitment to deliver any material,code,or functionality,and should not be relied upon in making purchasing decisions.The development,release,timin

3、g,and pricing of any features or functionality described for Oracles products may change and remains at the sole discretion of Oracle Corporation.Safe harbor statement3Copyright 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly Restricted4Copyright 2025,Oracle and/or its affi

4、liatesAI is transforming the future of service deliveryLowering operational costs while raising service qualityDriving business agility and optimizationEmpowering the workforce with advanced toolsUnlocking new service delivery modelsAnticipating maintenance and service demand in advanceOracle is inv

5、esting in the future of AI-first service delivery5Copyright 2025,Oracle and/or its affiliatesProvide our customers with tools that optimize all points of service engagementExtend service engagement with data sourced from back-office systemsEmbed AI and process automation throughout the service lifec

6、ycle6Copyright 2025,Oracle and/or its affiliatesFusion Service provides embedded AI for all service interaction types SELF-SERVICEImprove self-service with conversational AIASSISTED SERVICEImprove service agent productivity with AI-powered toolsFIELD SERVICEImprove service execution by automating fi