从设置到洞察：在 Oracle CX 应用中使用 AI [SHO3075].pdf

1、 From Setup to InsightsUsing AI Across Oracle CX AppsCopyright 2025,Oracle and/or its affiliates2Michelle BrusyoSenior Director,Product StrategyOracle CX AI&PlatformNick VautierSenior Director,Product ManagementOracle CX Sales Vimal ChopraSenior Director,Product ManagementOracle CX ServiceMandy Tsui

2、 Senior Manager,Product ManagementOracle CX MarketingThere are over 100 AI features across Oracle CX that are ready to use todayPowerful AI is at your fingertips built in to the apps you already use3Copyright 2025,Oracle and/or its affiliatesFull Spectrum of AI on One Platform4Copyright 2025,Oracle

3、and/or its affiliatesPredictive AIGenerative AIAI AgentsPerforms specific tasks by recognizing patterns in dataPredicting outcomes,detecting anomalies,and providing recommendations.Creates new content based on based on given promptsDelivers AI powered support and servicesAnswering complex questions,

4、delivering guidance,and completing tasks in context of a process.Summarizing content,assisted authoring,and answering questions based on its training data set.Predictive,Generative,and Agentic AI work together to deliver insights,create content,and take actionOracle AI for CX5Copyright 2025,Oracle a

5、nd/or its affiliatesWriting AssistantsSellersMarketersService TeamReal-time Predictive ActionsOutlook Plug-in with Gen AIOpportunity SummarizationProduct RecommendationsEmail/Landing Page AuthoringResolution AgentTriage AgentQuote Assist AgentPhone Transcript SummarizationAccount Description Authori

6、ngNext Best Action,Offer,Product and PromoLead&Opportunity ScoringPropensity ModelsLook-Alike B2B ModelPricing OptimizationPredictive AIGen AIAI AgentKnowledge AuthoringAccount Advisor AgentSMS/Push Campaign AuthoringWin Story AuthoringChat SummarizationSR Summary&Response AuthoringEmail Subject Lin