ZOLL Medical：利用 Redwood 和智能运营变革维修站 [THR3450].pdf

1、Transforming Depot Repair with Redwood and Smart OperationsTHR3450October 15,20252ZOLL MEDICAL CORPORATIONPresentersJohn SchmottlachCSO,Apps AssociatesNolan SoaresSr Mgr,Global Service Materials&LogisticsERP LeadZOLL Medical Corporation3ZOLL MEDICAL CORPORATIONAbout ZOLL Medical ZOLL is focused on i

2、mproving outcomes with novel resuscitation and acute critical care technology.Our medical products and software solutions help clinicians,EMS and fire professionals,lay rescuers,and the military provide life-saving care every day.ZOLL delivers technology that advances emergency care and benefits pat

3、ients.4ZOLL MEDICAL CORPORATIONProject OverviewOracle Journey Oracle EBS for over 25 years,starting on Release 11.0.3 and migrating to 11i In 2022,the ZOLL business users made the decision to move to Oracle Cloud Applications Business transformation was key to gaining efficiency North American went

4、live in 2025,with further rollouts planned for the next two yearsAsset-Based Service Most complex business process related to asset-based service,including service requests and depot repair Heavily customized solution in EBS to meet complex business requirements Repair services were not standardized

5、 globally Repair technicians were leveraging two systems Oracle EBS and Camstar(MES)Live on Classic UI,Transforming to Smart Operations5ZOLL MEDICAL CORPORATIONService Requests Customer interactions start with a service request,integrated with Five9 Telephony systems Asset/Serial Number attached to

6、the service request AI features used for potential duplicate identification6ZOLL MEDICAL CORPORATIONLogistics Lines Return and Shipment Lines are created to receive the device into the depot Lines are interfaced to order management with the SR and Order number the same Order stat