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利用代理辅助解决方案提高企业联络中心效率 [SHO3080].pdf

上传人: Fl****zo 编号:971025 2025-11-08 20页 2.58MB

1、 Design,Build,and Deploy an Agent Assist Solution with OCI SpeechSHO3080October 16,202510:15 AM 11:00 AM PDTThe following is intended to outline our general product direction.It is intended for information purposes only,and may not be incorporated into any contract.It is not a commitment to deliver

2、any material,code,or functionality,and should not be relied upon in making purchasing decisions.The development,release,timing,and pricing of any features or functionality described for Oracles products may change and remains at the sole discretion of Oracle Corporation.Safe harbor statement2Copyrig

3、ht 2025,Oracle and/or its affiliates|Confidential:Internal/Restricted/Highly RestrictedForward-Looking statementsThis presentation is intended to outline our general product direction.It is intended for information purposes only,and may not be incorporated into any contract.It is not a commitment to

4、 deliver any material,code,or functionality,and should not be relied upon in making purchasing decisions.The development,release,timing,and pricing of any features or functionality described for Oracles products may change and remains at the sole discretion of Oracle Corporation.Statements in this p

5、resentation relating to Oracles future plans,expectations,beliefs,intentions,and prospects are“forward-looking statements”and are subject to material risks and uncertainties.A detailed discussion of these factors and other risks that affect our business is contained in Oracles Securities and Exchang

6、e Commission(SEC)filings,including our most recent reports on Form 10-K and Form 10-Q under the heading“Risk Factors.”These filings are available on the SECs website or on Oracles website at https:/ information in this presentation is current as of October 2025 and Oracle undertakes no duty to updat

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根据报告的内容,以下是全文关键点的概括: 1. **活动信息**:OCI SpeechSHO3080活动,日期为2025年10月16日,时间为10:15 AM – 11:00 AM PDT。 2. **产品方向**:介绍Oracle Contact Center的Agent Assist解决方案,旨在提高客户支持效率。 3. **挑战**:客户支持中心面临效率低下、客户满意度低、知识更新不及时等问题。 4. **Agent Assist功能**:提供实时转录、总结、情感分析和建议,以支持代理工作。 5. **AI应用**:引用麦肯锡公司报告,2023年55%的组织在至少一个业务单元或部门实施了AI。 6. **集成需求**:客户询问如何将Agent Assist与Fusion CX集成。 7. **当前状态**:Fusion CX支持CTI集成,但缺少生成摘要和建议所需的通话转录功能。 8. **技术解决方案**:展示如何通过Fusion Media Toolbar将电话和数字渠道整合到代理桌面。
"AI助力,通话效率翻倍?" "Oracle CX,AI赋能,体验升级!" "Agent Assist,通话助手,你值得拥有!"
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