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1、A R E P O R T B Y2025 EditionState of AIITinThis is the second edition of the State of AI in IT report.Last year,Atomicwork and ITSM.tools collaborated to conduct a study of 1,000 survey participants 250 IT professionals and 750 end-users from North America.This 2025 edition is brought to you by Ato

2、micwork,ITSM.tools,and ITIL(by PeopleCert).It captures the perspective of over 300 IT professionals from around the globe and 700 North American end-users.IntroductionSTATE OF AI IN IT 202501This is a great snapshot of where IT organizations are with AI adoption at the end of 2024 and heading into 2

3、025.Trust in AI-driven IT systems correlates with AI ROI success all of the respondents who didnt trust AI also reported a negative ROI from their AI investments.It appears to be part of a“chain”that AI investment leads to AI success,which leads to AI trust(or it could be that AI trust leads to AI s

4、pend,which leads to AI success).Note from the authorStephen MannPrincipal Analyst and Content DirectorITSM.toolsSTATE OF AI IN IT 202502Key InsightsSTATE OF AI IN IT 2025AI Adoption OriginIT leadership(34%)and C-suite(23%)were the highest originators of AI initiatives.However,C-suite impetus might n

5、ot be the right AI approach.AI initiatives starting in the C-suite were least likely to have a positive ROI and significantly more likely to have a negative ROI.IT Budget SpendTrust in AIThe majority of negative AI ROI responses(94%)came from organizations with no allocation or less than 10%of the I

6、T budget allocated to AI initiatives.Conversely,71%of positive AI ROI came from organizations with more than 10%of the IT budget spent on AI initiatives.47%of IT respondents trusted AI more than they did 12 months ago,while 12%trusted it less,and 40%have stayed the same(which could be trust or distr