电子商务： 处理电子商务 退货和退款.pdf

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1、eCommerce:Processing eCommerce Returns and RefundsKarthik Gajendran2Presented byKarthik GajendranTechnical Product Manager3AgendaIntroductionProcessing Returns and Refunds in AcumaticaSession OverviewBusiness Scenario DiscussionUse Case Processing Returns and Refunds with Shopify PaymentsSolutionBen

2、efits and Considerations DemoQuizQ&A|Survey CompletionSummary and Key Takeaways4CPE DisclaimerThis session is NASBA-compliant,and you may get 1 CPE credit if you fulfill the following requirements:Participate in at least one quizProvide your full name and email address when you complete a quizFailur

3、e to provide your full name and email address will result in Acumaticas inability to recognize you in our reports;thus,we will be unable to issue a CPE certificate for you.If you are not interested in getting the CPE credit,specifying your personal details is optional.Learning Objectives6Learning Ob

4、jectivesLearn about different types of returns.Review procedural best practices for each type.Explore strategies for making sure accounting remains accurate and consistent throughout the return process.Discuss the pros and cons of different return methods and learn how to choose the best approach.Le

5、arn how to increase customer loyalty by making the purchasing and return processes easy.Understand how to use reports and dashboards to measure the impact of returns.Session Overview8Importance of Returns and RefundsProcessing refunds with less human intervention.Increase the customer satisfaction a

6、nd loyalty.Returns happen for many reasons,including product defects,customer dissatisfaction,order cancellations,exchanges,and more.Returns and Refunds are an important when selling online.Around 18.1%of the online sales are returned.8 to 10%of physical store sales are returned.Each type of return