MarshMcLennan：老年人护理的劳动力挑战（英文版）（31页）.pdf

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1、Vital Signs:Workforce challenges for senior care2ContentsKey takeaways 1A sector under strain 2The workforce shortage 9The skills gap 16Health and safety challenges 21Conclusion 261KEY TAKEAWAYSSenior care providers are struggling to.The COVID-19 pandemic has taken a severe toll on the industry worl

2、dwide.These more recent impacts have added to longstanding financial and operational challenges against a backdrop of intensifying demand.1)hire and retain workers High turnover and difficulty in recruiting new employees are exacerbating risks associated with the quality of care as well as generatin

3、g operational,reputational,and legal costs.To attract and retain more workers,more needs to be done withadequate funding and stakeholder support to improve pay,working conditions,and career prospects.2)boost workers skills and qualificationsWorkers knowledge and skills are not keeping pace as consum

4、er requirements increase and become more complex.To sustain care quality and patient outcomes,providers should explore team-based ways of working,co-invest in workers capabilities,and support policies favorable to hiring and training staff.3)ensure workplace health and safetyMany senior care workers

5、 do not feel safe at work,and the physical and mental health challenges of the job affect productivity and care quality as well as knock-on risks and costs for providers.Opportunities exist for providers to improve communication,occupational support,supply-chain management,and governance.Investing i

6、n the workforce is crucial for sector sustainabilitySolutions to intractable workforce challenges include reshaping the employee experience and restructuring organizational ways of working.As senior care needs and business models evolve,it is vital for the sector to invest in its workforce so that i