Yelp (YELP) 2024年CSR报告「NYSE」.pdf

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1、ESG Report2024A Letter From Our CEOWelcome to Yelps 2024 ESG Report a reflection of our journey toward creating a more sustainable,equitable,and inclusive future.We approach our goals with openness and a readiness to learn and adapt.This year,were excited to share our progress toward our ambitious g

2、oal of achieving net zero by 2031,our efforts to foster a diverse,inclusive workplace,and our initiatives to provide unparalleled value to businesses and consumers.Our vibrant community of consumers people who rely on us to provide trustworthy,reliable information to make everyday spending decisions

3、 is at the core of everything we do.Since our last report,weve launched a number of new features to enhance the experience for consumers and business owners,including improved search powered by large language models and applying artificial intelligence to increase advertising value.In addition to fa

4、cilitating easier connections across our marketplace,we are also leveraging advancements in LLM technology to better detect inappropriate content at scale,helping maintain an environment where everyone feels welcome and respected.This commitment to fostering connection extends to our workplace cultu

5、re.Operating as a fully remote company has not only helped to reduce our environmental impact but also enhanced employee engagement.In 2023,90%of respondents to our annual survey of employees reported effective collaboration remotely,and 96%felt supported by an inclusive environment promoted by both

6、 their managers and Yelp as a company.Although remote work has proven beneficial for both our employee experience and company performance,it also presents added complexity for direct reductions in carbon emissions,since our environmental impact is distributed across thousands of households and diver

7、se geographies.To address these challenges,were pursuing employee education and diving deeper into understanding our suppliers carbon emissions.Were also working to advance our 2031 goal to achieve net zero by engaging in a five-year investment to help develop five new small-scale solar facilities i

8、n Michigan through a virtual power purchase agreement.By supporting the construction of these renewable power projects,we expect to offset approximately 1,000 pounds of CO2/MWh once the facilities come online for comparison,this equates to more carbon dioxide in a year than our total electricity emi

9、ssions for North America in 2023.Based on our current expectations,we believe this output will offset substantially all of the electricity emissions of both our offices and our remote work employees in North America for the five-year duration of our investment.These steps mark just the beginning of

10、our efforts to create a meaningful reduction in our carbon footprint as we navigate how to substantively reduce our impact.Thank you for your continued support and interest in Yelps ESG journey.Jeremy StoppelmanCo-Founder and Chief Executive Officer,Yelp2024 ESG ReportTable of ContentsAbout Yelp.3ES

11、G Priorities and Impact .5Fostering Community.7Diversity,Inclusion,and Belonging.8Employee Experience.11Yelp Foundation .14Operating Responsibly.15Content Trust and Safety.16Data,Privacy,and Security.19Providing Value to Businessesand Consumers.20Environmental Commitment.23Reducing Our Carbon Footpr

12、int.24Transparency.26Ethics.27Corporate Governance.28Management Approach.30About This Report.36Forward-Looking Statements.36Appendix.37Performance Data Tables.38GRI Index.42SASB Index.442024 ESG ReportYelp Inc.was founded 20 years ago as a community-driven platform that connects people with great lo

13、cal businesses.As a one-stop local platform,Yelps high-quality,trusted content gives consumers the confidence to make informed choices about everyday services and experiences.Reflecting our values,Yelp has long been committed to being a positive force in the world,and our commitment to transparency

14、around Environmental,Social,and Governance(ESG)reporting is an extension of these values.As weve grown,our platform has allowed us to advocate for consumer privacy,free and fair competition on the internet,and free speech.We help businesses on our platform demonstrate their commitment to sustainabil

15、ity,inclusivity,and diversity,and help values-minded consumers find impact-driven local businesses.Learn more at .Our mission today is the same as the day we started:To connect people with great local businesses.We also strive to be a place where our employees love to work.Our distinct set of values

16、 is the backbone of our corporate culture.These values arent just words,theyre guideposts for goal-setting and measuring sticks for success.They help us show up in the best way for our stakeholders,including our employees,consumers,business owners,investors,and communities.Our core values are key to

17、 our success as a business and as an employer.About YelpOur ValuesBe TenaciousBattle smart and fight til the end.Live for the underdog moments.Turn mistakes into opportunities to learn.Protect the SourceCommunity and consumers come first.If we dont maintain consumer trust,we wont have anything to of

18、fer local businesses.AuthenticityTell the truth.Be straightforward.Over communicate.No need to spin things.Play Well With OthersTreat others with respect.Value diversity in viewpoints.Bring a positive attitude to the table.Be UnboringNever settle for standard.Creativity over conformity.Be your remar

19、kable self.Our Values32024 ESG ReportBy the NumbersKey MomentsSince our last ESG Report,Yelp has found new ways to support our employees and broader user community.April 2023Yelp introduced more than a dozen new product updates,including an enhanced search experience that leverages artificial intell

20、igence(AI),including large language models(LLMs),as well as Yelp Guaranteed,a satisfaction guarantee program that offers Request a Quote users peace of mind when hiring eligible home service professionals.Yelp released its second ESG Report,sharing its goal to reach net zero by 2031.June 2023Continu

21、ing its commitment to remote work,Yelp closed offices in Phoenix,Arizona and Hamburg,Germany.September 2023Yelp released its 2022 Diversity Report,highlighting the companys work in cultivating an environment where employees can be their whole professional selves.Yelp published an index of Compensate

22、d and Suspicious Activity Consumer Alerts to further alert consumers of businesses that have engaged in deceptive behavior.January 2024Yelp released more than 20 new updates,including AI-powered business summaries,review recognitions,a new visual home feed,services experience updates,and a revamped

23、business owner experience.February 2024Yelp delivered one of its strongest financial performances ever in 2023,reporting$1.34 billion in net revenue.Yelp released its 2023 Trust&Safety Report,which highlighted how Yelp maintains the integrity and quality of content on its platform.*As of December 31

24、,2023.*Comscore Media Metrix,December 2023.*As of December 31,2023.Active means businesses that are open,associated with an active business owner account and have claimed status.*As of December 31,2023.Cumulative reviews include those that are recommended,not recommended,and removed from Yelps platf

25、orm.active claimed local business locations*cumulative reviews*74 million$1.34 billion7.1 million287 millionYelp employees live inworldwide,including4,700+6 countries49 U.S.states*unique visitors on desktop and mobile*in revenue in 2023,a 12%year-over-year increase42024 ESG ReportWe value stakeholde

26、r input and use it to shape our ESG strategy.In 2023 we conducted focus groups with employees,executives,and Yelp Board members,and surveyed Yelp Elite Squad members to understand whether stakeholder priorities had shifted since our comprehensive materiality*assessment in 2022.We learned that our st

27、akeholders remain invested in the same core issues going into 2024:Providing value to businesses and consumersDiversity,inclusion,and belongingEmployee experienceContent trust and safetyData privacy and securityCarbon footprintESG Priorities and ImpactStakeholder Insight Informs Yelps ESG Strategy W

28、hile our material issues remain unchanged,stakeholders emphasized the importance of reducing our carbon footprint and the commitment we made in 2023 to meet regulatory requirements and achieve net zero by 2031.Regularly connecting with stakeholders to understand which ESG issues they believe Yelp ca

29、n have the greatest impact on helps us to manage and communicate these issues consistently and clearly.We plan to periodically revisit this materiality assessment to identify and prioritize ESG issues in alignment with market trends,stakeholder expectations,and business risks and opportunities.*Mate

30、rial issues are priority issues where Yelp has a unique ability to drive significant impact.It does not refer to materiality as defined under federal securities laws.52024 ESG ReportThroughout this report,weve noted where our actions and impact align with the United Nations Sustainable Development G

31、oals,a collaborative global effort to protect our planet and address the many inequalities that exist in our world.While every goal is important,throughout this report we identify the goals toward which Yelp can make meaningful progress.United Nations Sustainable Development GoalsContent Trust and S

32、afety 16.10-Access to informationProviding Value to Businesses and Consumers8.9-Support local culture and productsCarbon Footprint7.2-Increase renewable energy12.5-Reduce,reuse,recycleGovernance and Reporting:Corporate Governance 16.7-Equitable decision-making at all levelsYelp Foundation Spotlight4

33、.6-Literacy16.10-Access to informationEmployee Experience3.7-Reproductive rights8.5-Equal payDiversity,Inclusion,and Belonging 5.5-Equal opportunities in leadership8.10-Financial institution access for all10.3-Equal opportunity and pay equity,discriminatory laws62024 ESG ReportDiversity,Inclusion,an

34、d BelongingEmployee ExperienceYelp FoundationView section View section View section Fostering CommunityOur culture of diversity,inclusion,and belonging is what sets Yelp apart.Our consumers and business owners are diverse,and by having a commensurately diverse workforce,we create better products and

35、 experiences for them.Yelp puts the success and well-being of our employees at the heart of everything we do.The Yelp Foundations mission is to support charitable organizations and activities addressing the needs of local communities.2024 ESG Report7 Gender Diversity*Racial and Ethnic Diversity*Dive

36、rsity,Inclusion,and BelongingYelp is committed to fostering a safe and inclusive environment where employees can bring their whole professional selves to work.We believe all employees should feel a sense of belonging in the workplace,see role models who look like themselves,and have the same opportu

37、nities to succeed.Yelp has not wavered in our commitment to diversity,inclusion,and belonging(DIB)initiatives,and we believe this work is more important than ever.It remains our goal to champion authenticity and amplify underrepresented voices.We acknowledge that diversity represents the richness of

38、 our employees lived experiences beyond strictly visible characteristics.We are expanding our infrastructure to enable us to act on a more robust set of demographic measures,including less visible characteristics such as caretaker status and disability,and to assess and improve our approaches to int

39、ersectional diversity.By the close of 2023,98%of Yelp employees had voluntarily shared information about their gender,and 96%of U.S.-based employees had voluntarily shared information about their race and/or ethnicity.Employees recognize the importance of sharing this data,and these high response ra

40、tes indicate that employees trust Yelp to use this data responsibly in service of our commitment to DIB.We plan to continue asking employees to voluntarily share demographic information about themselves in accordance with applicable laws to help us best support our workforce.*Our 2023 racial and eth

41、nic diversity data is based on self-reported information from our employees in the U.S.only.Our 2023 gender data is based on self-reported information from our global employee base.In 2023,we improved our data collection processes and revised our human capital data reporting for consistency and alig

42、nment with external standards,including by incorporating employees who declined to provide information regarding their ethnic identity.Please note that we have revised our previously reported gender and diversity data for 2021 and 2022 to conform to this updated presentation,as reflected in the Perf

43、ormance Data Tables at the end of this Report.The figures may not add up to 100%due to rounding.Approximately 4%of U.S.employees declined to disclose the race or ethnic groups with which they identify.1 The underrepresented minority grouping includes Black,Latinx,Native American,and Native Hawaiian

44、and other Pacific Islander employees.82024 ESG ReportWe believe our commitment to remote work gives us the opportunity to grow and cultivate an employee community enriched by a wide variety of backgrounds,talents,and perspectives.Yelp is committed to inclusive hiring practices and pay equity.We empl

45、oy a Diverse Slate approach to promote inclusive hiring practices and guide our Talent Acquisition teams to intentionally counter affinity bias(a tendency to hire candidates similar to ourselves)and status quo bias(a tendency to hire someone similar to the last person in the role).Yelp also partners

46、 with a variety of diverse organizations to further cultivate a robust,qualified candidate pool.We look in part to our Diversity Task Forces,which we established in 2019,to help determine ways we can promote our DIB values within our existing employee base,with a strong focus on working toward closi

47、ng racial and gender leadership gaps.We still have work to do,but we saw strong evidence through our 2023 employee survey that employees recognize Yelp as an inclusive remote workplace.*Promoting Inclusivity in a Remote Workplace96%96%95%of respondents feel that Yelp promotes an inclusive environmen

48、t regardless of sexual orientation,race,age,nationality,or disability status*95%of underrepresented racial minority respondents 95%of women respondentsof respondents feel their manager promotes an inclusive environment regardless of sexual orientation,race,age,nationality,or disability status 96%of

49、underrepresented racial minority respondents 96%of women respondentsof respondents feel their manager is considerate of them as a person 95%of underrepresented racial minority respondents 94%of women respondentsBelonging starts with community.Many of our employees find their communities through one

50、or more of our 20+voluntary,employee-led Yelp Employee Resource Groups(YERGs).These groups give employees with shared social identities,characteristics,life experiences,or interests the chance to network,learn,and grow together,independent of their professional roles.In 2023,Yelp hosted its third YE

51、RG Summit.Yelps Culture team coordinates this annual event,which brings YERG leaders together virtually to connect,learn,and collaborate.At this years Summit,YERG leaders participated in a round table discussion with employee resource group leaders from across the tech industry and learned about top

52、ics like intersectionality and intentionality from a guest speaker.Employee Resource Groups at Yelp*Data sourced from Yelps 2023 People Experience Survey.The survey was sent to all employees globally,excluding contractors,interns,individuals on leave,and employees who were employed for fewer than 30

53、 days at the time of survey launch.92024 ESG Reportof women respondents say they are confident they can make progress in their careers while working in a remote environment6%from 20223%from 20224%from 2022of women respondents say they are able to make necessary changes in how they work to improve th

54、eir own well-beingof women respondents say that they feel equipped to manage personal and work life demands*Data sourced from Yelps 2023 People Experience Survey.The survey was sent to all global employees,excluding contractors and interns,individuals on leave,and employees who were employed for few

55、er than 30 days at the time of survey launch.92%87%85%Gender diversity has grown over the years at the leadership level.Approximately 48%of Yelp employees at the manager level and above self-identified as women in 2023,an almost 2%increase from 2022.Yelp works to ensure that underrepresented groups,

56、including women,have opportunities to advance into leadership roles,including through development training and mentorship programs.Yelp assesses employee perceptions about career progression,autonomy,and work-life fit through the lens of our commitment to remote work.In our most recent employee surv

57、ey,we saw improvement across several categories in 2023 from our women employees.*Supporting Women in the Remote WorkplaceMeet Swati AroraAt Yelp,our commitment to DIB is fundamental to who we are and what we do.As a Senior Technical Sourcer,my role isnt just about hiring;its about proactively drivi

58、ng Yelps mission to build a workforce that celebrates a variety of experiences and perspectives.Im proud to be part of a team that is committed to reducing bias and increasing the representation of underrepresented groups within our Engineering and Product orgs.My typical day involves supporting Yel

59、ps technical teams in finding diverse talent.This includes developing and executing initiatives that identify individuals who can contribute to our dynamic work environment.I am also actively engaged in candidates initial interview steps,ensuring were evaluating both the skills and the unique perspe

60、ctives each person brings.This role has reaffirmed my belief that a diverse workforce isnt just a moral imperative;its a strategic advantage for any organization,driving innovation and success.Being part of Yelp means contributing to an environment where everyone,regardless of their background,can s

61、ucceed and grow.It has been so fulfilling to be able to help people discover a place to call home at Yelp,and each day presents a new opportunity to find extraordinary talent that widens our impact as a company.102024 ESG ReportThe Pillars of Our Global Employee Value PropositionThriving as a Remote

62、 WorkforceEmployee ExperienceHolistic well-beingWe take a person-first approach to well-being.Deeper connectionsWe seek moments that connect us,and embrace lifes experiences.Shared purposeWe connect to our purpose and drive our mission forward.Personal growthYou chart the course;well guide you there

63、.Flexibility and autonomyWe shape a culture of work designed for life.*Data sourced from Yelps 2023 People Experience Survey.The survey was sent to all global employees,excluding contractors and interns,individuals on leave,and employees who were employed for fewer than 30 days at the time of survey

64、 launch.*Calculated based on the total number of page views on www.yelp.careers in 2023 compared to the total number of page views in 2022.Yelp puts the success and well-being of our employees at the heart of everything we do.Were committed to building and nurturing a culture thats informed by deep

65、listening and intentional action.In the first half of 2023,we conducted listening sessions across the organization and refreshed our Global Employee Value Proposition to better reflect our culture and approach to work.112024 ESG ReportYelp continued to embrace remote work in 2023,closing offices in

66、Phoenix,Arizona and Hamburg,Germany due to underutilization.In 2023,Yelp employees lived in more than 1,300 unique cities in nearly all 50 U.S.states as well as in Belgium,Canada,Germany,Ireland,and the U.K.Yelps geographically diverse workforce allows the organization to better represent and advoca

67、te for the varied needs of its users and customers around the world.Yelp employees strongly prefer the flexibility and autonomy that working remotely provides and the company delivered one of its strongest financial performances ever in 2023.According to 2023 employee survey data,91%of employees fee

68、l confident they can make career progress in a remote environment and 90%reported theyve found effective ways to collaborate remotely.*As we evolve our remote work experience,we also continue to invest in intentional,in-person gatherings,as we believe these purposeful events help build even deeper c

69、onnections across teams.We also continue to observe a desire to join Yelp from prospective employees.In 2023,views to the Yelp Careers page increased by 183%from the prior year.*Our remote workplace broadens our candidate pool and allows Yelp to recruit the best talent,regardless of location.Employe

70、e feedback helps shape our employee programs at Yelp.In 2022 we heard from employees that they were interested in learning and development opportunities that provided them with insights from executives across the organization.Based on this feedback,in 2023 we launched“What I Learned,”a learning and

71、development program that includes lessons from Yelp executives on critical leadership skills,such as the importance of authentic conversations.We also continue to enhance asynchronous learning through self-guided programs that allow employees to build new skills at their own pace.Employees also aske

72、d for clearer career paths and career advancement opportunities,areas in which we plan to make further investments.Yelp currently conducts regular performance conversations to help employees set and reach their goals and provides specialized management training for our sales teams.As part of our per

73、son-first approach to well-being,employee feedback continues to drive the evolution of our benefit offerings to better support our remote workforce.A 2022 benefits survey found that 74%of respondents ranked“physical and mental well-being”as one of their most important employee benefits.*This feedbac

74、k led us to increase our wellness stipend amount by 33%in 2023.We also expanded our reproductive healthcare travel benefit in 2023 to provide reimbursement when employees need to travel out of their home state in order to access any covered services due to state bans,restrictions,or regulations incl

75、uding reproductive health,gender-affirming care,fertility treatments,and other services under our medical plan.The results of our 2023 People Experience Survey conveyed that 88%of employees recommend Yelp as a great place to work,up from 87%in 2021,and 75%still see themselves working at Yelp in two

76、years,up from 63%in 2021.*These increases are meaningful and reinforce our commitment to providing a flexible and productive remote work experience.The importance of connection and well-being were recurring themes in the survey results and 95%of employees agreed,or strongly agreed,that their manager

77、“is considerate of me as a person.”Listening to Our Employees*Data sourced from Yelps 2023 People Experience Survey.The survey was sent to all global employees,excluding contractors and interns,individuals on leave,and employees who were employed for fewer than 30 days at the time of survey launch.*

78、Data sourced from Yelps 2022 Programs and Benefits Survey.The survey was sent to all global employees,excluding contractors and interns,individuals on leave and employees who were employed for fewer than 30 days at the time of survey launch.122024 ESG ReportWorking at YelpOur five-star benefits allo

79、w individuals to show up to work as their full professional selves.From our work-from-home(WFH)reimbursement to our monthly wellness benefit,we empower our employees to create their own work-life fit.Highlights include:Yelp plans to continue its investments in enhancing employee productivity and com

80、fort in 2024,including training on topics such as setting up an ergonomic workspace and utilizing connectivity tools.Meet Maurice St.HubertWith the flexibility granted by our remote positions,my partner(and fellow Yelp employee)Moralia and I made a monumental decision to relocate to her hometown in

81、rural California,just minutes from the family ranch.This move wasnt just about changing scenery;it was about being closer to family,fostering a sense of belonging,and stepping into a supportive community where we could truly thrive,especially in my desire to mentor local youth through organized spor

82、ts.Remote work has been transformative for me,allowing for greater flexibility and balance in my professional and personal life.It fosters an environment where creativity flourishes,and I find myself more focused and motivated without the constraints of a traditional office setting.Our story is a re

83、minder of the freedom and flexibility that comes with this work arrangement,allowing us to succeed in our roles,pursue our passions,strengthen family ties,and shape a life that resonates with our values.Monthly wellness reimbursement for things like acupuncture,massage,workout equipment,and nutritio

84、n counseling On-demand virtual career coaching to enhance employees professional lives Virtual mental health counseling services for Yelp employees and their covered dependents WFH reimbursements to create a comfortable and productive home office Family planning and fertility benefits Gender-affirmi

85、ng care Support for individuals experiencing menopause and low T through Carrot Fertility,which includes expert-led group sessions and educational content Retirement planning to help employees invest in their future Employee Stock Purchase Program Adoption benefits,backup daycare,and baby bonding le

86、ave Comprehensive health,vision,and dental benefits Paid time off,including wellness days and floating holidays132024 ESG ReportFormed in 2011,the Yelp Foundations mission is to support charitable organizations and activities addressing the needs of local communities,including access to information,

87、education,local economic development,and freedom of expression.The Foundation approaches making an impact in a variety of ways,including providing substantial grants to support progress around critical issues facing communities in the U.S.and abroad,and has given away more than$7 million since its f

88、ormation.Throughout its journey,the Foundation has listened,learned,and adapted to the ever-changing landscape of corporate philanthropy,and it remains committed to providing unrestricted funding to its partners to maximize the impact of its contributions.This includes updating its guidelines in 202

89、3 to ensure that the organizations it supports do not participate in discriminatory practices.The Foundation also serves as a galvanizing force for Yelp employees,promoting a culture of philanthropy by matching employee donations.The Foundation will occasionally run double-matching campaigns in resp

90、onse to a disaster or human-caused crisis to help our employees give back to communities across the world.These campaigns are part of larger,multifaceted workplace efforts,which include mental health resources and opportunities to connect with local organizations.Purposeful GivingYelp FoundationShar

91、ing StoriesThis year,the Foundation sought to deepen its relationships with grantee partners by using its resources to supplement and amplify their storytelling.The Yelp Foundation funded the production of short-form videos for the Foundations strategic partners to use to tell their stories and help

92、 attract prospective donors.Another way the Yelp Foundation helped advocate for causes that matter to it,and to its partners,was through thought leadership.The Yelp Foundation co-authored two articles in 2023 in partnership with Yelp Foundation grantee Hot Bread Kitchen.The two-part series includes“

93、How Supporting Gender Equality in the Workplace Supports Us All”and“Agency Begets Equity:A Holistic Approach to Help All Workers Succeed.”The Yelp Foundation also partnered with i.c.stars on“Honoring Authenticity:The Key to a Thriving Workforce.”Read more about the Yelp Foundations work in 2023.Seed

94、 Spot is on a mission to educate,accelerate,and invest in diverse entrepreneurs who are creating solutions to social problems.The educational nonprofit brings together a deep network of resources,mentors,and partners to make entrepreneurship accessible to all.All of our entrepreneurs care deeply abo

95、ut creating systemic change,and it is our job as an organization to make sure that there is equity.Ultimately,we believe in the power of entrepreneurship to do good in the world.Tristan Gandolfi,Director of Training and Support at Seed SpotGrantee Spotlight:Seed Spot142024 ESG ReportContent Trust&Sa

96、fetyData Privacy&SecurityProviding Value to Businesses&ConsumersView section View section View section Providing consumers with reliable and useful information to help inform their spending decisions is critical to Yelps mission,which is why we take industry-leading measures to maintain the integrit

97、y and quality of content on our platform.Core to Yelps mission is our ability to provide a platform that respects users privacy choices and safeguards their data.Our mission is to connect people with great local businesses.Operating Responsibly2024 ESG Report1528,800+reported reviews removed for thr

98、eats,lewdness,hate speech,or other potentially harmful content*Content Trust and SafetyYelp connects consumers with great local businesses by giving them access to reliable and useful information.Consumer trust is one of our top priorities,which is why we have developed extensive trust and safety me

99、asures that use advanced technology and human moderation to protect the integrity and quality of content on our platform.As part of this commitment,we issue an annual Trust&Safety Report to share our ongoing efforts to safeguard the information on Yelp.Our approach consists of our automated recommen

100、dation software,reporting by Yelps community of business owners and users,human moderation,and Consumer Alerts.In fact,economists,industry experts,the media,and regulators have shown that Yelp is one of the most aggressive and successful online review platforms at identifying and weeding out unrelia

101、ble reviews.278,600+user accounts closed due to Terms of Service violations,including suspected deceptive or abusive behaviors*40,700+potential new business pages were rejected by Yelps User Operations team for being associated with spamming behaviors,in violation of Yelps policies*1,680+Consumer Al

102、erts placed on Yelp business pages to warn users of abnormal review activity or attempts to mislead them*22 millionreviews were contributed to Yelp,of which approximately 20%were either not recommended by our automated recommendation software or removed by our User Operations team as of December 31,

103、2023*For more detailed information,visit our 2023 Trust&Safety Report.All metrics calculated between January 1,2023 and December 31,2023.*Data is sourced from the U.S.only.*Data is sourced globally.*Data is sourced globally.This number has been rounded and includes reviews that are currently recomme

104、nded,not recommended or that have been removed.*Data is sourced from the U.S.and Canada.These account closures stem from both user reports and proactive investigations.When an account is closed due to suspected deceptive or abusive behaviors,the associated reviews are removed as well.Content Trust a

105、nd Safety by the Numbers162024 ESG ReportWays We Maintain Content Integrity on Our PlatformYelps Automated Recommendation SoftwareTo surface the most helpful and reliable content for consumers,Yelps automated recommendation software evaluates all reviews on our platform based on hundreds of signals

106、of quality,reliability,and user activity on Yelp.The recommendation software is entirely automated and applies the same objective rules to every business.The software is designed to recommend the reviews it determines to be the most reliable.Those it doesnt recommend include reviews that may be unfa

107、irly biased such as those written by people likely affiliated with the business or potential competitors and reviews that may have been solicited.In 2023,Yelp expanded the algorithms use of artificial intelligence by leveraging LLMs to even better detect and not recommend less helpful and less relia

108、ble reviews.Content Moderation at YelpYelps User Operations team is on the frontlines of protecting data quality and integrity,investigating potential fraud,and moderating content.They continuously identify,investigate,and stop deceptive activity through a variety of measures,including removing bad

109、actors from the Yelp platform.The team conducts proactive investigations,as well as relies on consumers and business owners to report reviews or suspicious behaviors that violate our Terms of Service and Content Guidelines.Flagged content is reviewed by our moderators and,if determined to be in viol

110、ation of our policies,will be removed from our platform.Our User Operations team also coordinates investigations in an effort to stop deceptive activity through a variety of measures,including monitoring and infiltrating online groups where people attempt to trade or pay for reviews.Yelps Continued

111、Commitment to Protecting Free SpeechFor over a decade,Yelp has advocated for strong laws in opposition to Strategic Lawsuits Against Public Participation(or anti-SLAPP laws)at the state and federal level.When reviewers share their experiences with a business,they provide others with valuable and hel

112、pful information.Yelp is committed to fighting to protect their First Amendment rights.In November 2023,Yelp filed an amicus brief before the Supreme Court of Nevada in Mendoza v.Reyes to advocate that the court reverse its decision and order the dismissal of the case.In the case,an administrator of

113、 a public Facebook news page was denied their anti-SLAPP motion after being sued for libel and other claims by a Las Vegas tour service business over other peoples comments about the business posted to the Facebook page.Even though the case does not involve Yelp or our users,we stand firmly against

114、the courts decision as it runs counter to Section 230 of the Communications Decency Act and creates a precedent that could open up drawn-out legal battles attempting to silence consumers.To continue to bring awareness to the issue of SLAPP litigation,we also signed the Private Sector Anti-SLAPP pled

115、ge in 2023 in response to Global Citizen and Protect the Protests campaign against the silencing of dissent in the United States and around the world.172024 ESG ReportYelps Consumer Alerts ProgramMore than a decade ago,we introduced our Consumer Alerts Program to warn people when we find evidence of

116、 extreme attempts to manipulate a businesss ratings and reviews.Weve since expanded the program to include other egregious tactics that may harm consumers and unfairly put other businesses at a disadvantage.To help prevent consumer deception,Yelp strictly prohibits compensated and incentivized revie

117、ws,and we may issue Compensated Activity Alerts and Suspicious Review Activity Alerts when we receive evidence of such behaviors.In fact,in September 2023,we began indexing recipients of these alerts to help consumers,regulators,and other parties easily identify impacted businesses.99 Compensated Ac

118、tivity Alerts were placed on business pages in 2023 to indicate that we caught someone offering payment in the form of cash,discounts,gift certificates,or other incentives in exchange for writing,changing,preventing,or removing reviews.*Yelp also issued 450+warnings to businesses after discovering s

119、omeone may have engaged in compensated or incentivized review behavior,with the goals of educating them about Yelps policies against such conduct and preventing it from happening again.*589 Suspicious Review Activity Alerts were placed on business pages in 2023 to warn that weve detected a large num

120、ber of positive reviews coming from a single IP address,or reviews from users who may be connected to a group that coordinates the buying or selling of online reviews otherwise known as a review exchange ring.*Yelp closed 940+user accounts for being associated with review exchange rings or as part o

121、f our Suspicious Review Activity Alert investigations.*15 Questionable Legal Threats Alerts were issued on business pages in 2023 when we received evidence that a business may be abusing the legal system to intimidate or silence a reviewer.*For example,we typically place these alerts when we learn a

122、 business is making dubious legal threats or using contractual gag clauses.986 Unusual Activity Alerts and Public Attention Alerts were placed on business pages in 2023 after receiving an abnormal influx of Yelp reviews that did not reflect firsthand consumer experiences.*When this publicity-fueled

123、activity has dramatically decreased or stopped,our moderators will remove the alert and clean up the page so that only firsthand content is reflected.In 2023,we removed 49,100+reviews associated with these alerts.*For more detailed information on these alerts,visit our Yelp Consumer Alerts page.*Dat

124、a is sourced from the U.S.only.*Data is sourced globally.*Data is sourced from the U.S.and Canada.182024 ESG ReportAt Yelp,we consider user privacy to be fundamental to our business,and we have been committed to the expression of our“Protect the Source”core value since our earliest days.We believe i

125、n being transparent with our users about their data.Our Privacy Policy is easily accessible and includes key information on our data collection and data retention practices.We continue to update our policies as needed to maintain compliance with applicable data protection laws.Reviewers have a First

126、 Amendment right to share their opinions,whether positive or critical,which is why we protect our users by objecting to demands that seek personal information about their accounts to the extent permitted by law.When we receive a legal demand,we carefully evaluate each request within it to determine

127、whether the request is legitimate and legally sound.When we are required by law to disclose user account information,we notify users of the legal demands beforehand,unless prohibited by law or in other exceptional situations.In 2023,97%of all Yelp user accounts that were the subject of legal demands

128、 did not have their personal information produced.*Data,Privacy,and SecurityUser PrivacyAnother way we live our core value of“Protect the Source”is through our continued efforts to protect user and employee data from security breaches and cyberattacks.Cybersecurity threats,including malware,denial o

129、f service,and social engineering,are a common and constantly evolving risk in our industry.We work to combat these threats and maintain the trust of our community through robust cybersecurity risk management practices.We also work to empower employees to recognize and respond to cybersecurity risks.

130、For example,we regularly host hackathons,which encourage our Product and Engineering teams to collaborate to test creative ideas,including for security solutions.In addition to keeping employees informed about cybersecurity best practices throughout the year,our IT and Engineering Security teams hos

131、t“Hacktober”each October to promote security awareness in honor of National Cyber Security Awareness Month.Hacktober consists of activities such as weekly trivia challenges to help educate employees about how they can securely access corporate systems,recognize and report phishing email attempts,and

132、 take other actions to protect Yelp.To test employee readiness,these teams also send simulated phishing emails that direct employees to additional training if they engage with the email contents.Our Bug Bounty program allows us to work with skilled external security researchers from around the world

133、.These individuals offer different perspectives that enable us to better identify and fix vulnerabilities in our products.We have implemented and maintain various information security measures,processes,standards,and policies designed to identify,assess,and manage material risks from cybersecurity t

134、hreats to our critical computer networks,third-party hosted services,communications systems,hardware and software,and our critical data,as well as the data of our users,customers,partners,and employees.Cybersecurity*Data is sourced from the U.S.only.192024 ESG ReportIn 2023,Yelp launched more than 3

135、5 new features to help surface even more reliable and useful information about local businesses.Yelp announced new discovery,review,and services features in April 2023,including an enhanced search experience that leverages AI,including LLMs,to help users discover and connect with the right business

136、for their needs.Yelp also introduced more visual experiences across the platform,including a visual home feed and a review experience with videos and review reactions.To provide Yelp users with greater confidence and peace of mind when hiring services professionals,Yelp launched Yelp Guaranteed,a sa

137、tisfaction guarantee program that allows individuals to be reimbursed up to$2,500 in the event that something goes wrong in a project.Providing Value to Businesses and ConsumersCustomer StoryBronco Pro Kleen has been providing spotless service in Denver,Colorado for 22 years.After taking over his fa

138、milys carpet cleaning business,co-owner Travis Minor vowed to go above and beyond to exceed customer expectations.This dedication earned Bronco Pro Kleen a spot in Entrepreneur magazine and Yelps 2023 Americas Favorite Mom and Pop Shops list.As of April 12,2024,the business has a 100%response rate t

139、o their customer quote requests on Yelp,and they maintain a 10-minute response time to customer inquiries.Travis Minor,Co-Owner of Bronco Pro KleenWe really believe in recurring business and making customers for life.Thats our target.Anytime we get into a customers house for the first time,we kind o

140、f see it as an audition for future business,almost like a job interview.The Yelp mobile app helps us be responsive.I get the email notification every time a customer reaches out to us,and we want to have the best chance of landing that customer.We want to be able to give them information as quickly

141、as possible so that they can make a decision thats best for them.We really value the reviews that we get on Yelp.I believe that Yelp is a platform that people trust.202024 ESG ReportYelp continually strives to help advertisers get the most out of their experience with Yelp,and one of our key highlig

142、hts in 2023 was reducing call wait times for advertisers in need of support.Through a concerted effort between our Product,Engineering,and Customer Success teams,we were able to reduce our average wait time by approximately 85%compared to the prior year.We also used technology to prioritize calls an

143、d solve problems more efficiently,including through scheduled consultations that allow businesses to select a call time that works best for them.These enhancements led to an improved customer experience and positively impacted advertiser retention.Our Product and Engineering teams prioritize feature

144、s that align to both our product tenets and company values,including features that address diversity and inclusivity,as well as features that satisfy regulatory requirements.There is more wed like to do,and we will continue to build enhancements that provide value to both businesses and consumers.El

145、evating Our Advertiser ExperienceAdvancements in AI,including neural networks,are unlocking new possibilities to address the needs of consumers and businesses faster than ever before.Yelp was an early adopter of neural networks for image classification and has successfully employed them over the pas

146、t ten years to help organize our vast photo content.Neural networks hierarchical and multi-layered structure allows us to automatically extract complex signals from raw data,which is particularly useful when analyzing Yelps large volumes of user-generated review text and photos,while their ability t

147、o scale allows us to increase the size of our training sets and train better models.Today,all of our photo models use neural networks,both improving our classification quality as well as detecting and flagging photos that violate content guidelines leading to a more engaging and safer experience for

148、 both businesses and consumers.In 2023,Yelp began using neural networks to enhance our ad systems to better match the right ads to the right consumers based on the context of their search queries.By leveraging neural networks,were able to scale and train the model with exponentially more data to dri

149、ve more accurate matching processing years worth of data,rather than months worth as we did before.Additionally,as part of our ads package,local businesses display photos within their ads,which they can self-select or have Yelp select for them.In 2023,we released an update leveraging neural networks

150、 that intelligently identifies the content in their photos and then selects the best photos for the businesses ads based on a range of factors that will appeal to consumers and match their search intent.With these new models,were able to more clearly understand consumer intent and better optimize ad

151、 placement for businesses,in turn surfacing more relevant ads for consumers.Enhancements Using Neural Networks212024 ESG ReportLGBTQ-Owned:20,300+Black-Owned:75,600+Latinx-Owned:68,200+Women-Owned:471,800+Open to All:747,400+Veteran-Owned:74,000+Asian-Owned:39,200+We enable businesses to self-identi

152、fy as Asian-owned,Black-owned,Latinx-owned,LGBTQ-owned,Veteran-owned,Women-owned,or Open to All with an identity attribute on their Yelp page.Research suggests there is a benefit to applying these labels,with a 2023 study on the impact of labeling Black-owned businesses finding that“labeling restaur

153、ants as Black-owned increased customer engagement and firm performance.”In 2023,Yelp saw increases in searches for key women-owned categories compared to 2022,including women-owned fashion businesses(+1,613%),Pilates studios(+353%),bookstores(+74%),and skincare businesses(+49%).Diverse entrepreneurs

154、 opened up more businesses in 2023 than in 2022,with LGBTQ-owned(+29%),Latinx-owned(+28%),and Black-owned(+24%)businesses outpacing the national average(20%).By the NumbersBusiness Attributes*This data reflects claimed businesses that have elected to use these attributes as of February 21,2024.22202

155、4 ESG ReportReducing our Carbon FootprintView section We are dedicated to our ongoing sustainability efforts to protect our planet for future generations.As part of this work,Yelp is committed to achieving net zero by 2031 through a science-aligned operational reduction plan.Our plan includes sourci

156、ng renewable energy where possible,including an investment in a new solar installation in Michigan.Environmental Commitment2024 ESG Report23In 2023,Yelp continued our journey to integrate sustainability into the core of our operations and company culture,reflecting our commitment to environmental st

157、ewardship and our goal of achieving net zero by 2031.Our sustainability efforts yielded significant progress in 2023,with a notable decrease in our carbon footprint and the implementation of innovative programs aimed at reducing our environmental impact.Yelp reported a 12.5%reduction in emissions co

158、mpared to 2022,marking a significant step toward our net zero goal.This achievement was largely attributable to our strategic decision to decrease office space in accordance with our commitment to remote work.Progress Toward Net ZeroEmissions By YearReducing Our Carbon FootprintBy supporting the con

159、struction of these renewable power projects through a fixed-price virtual power purchase agreement,we expect to offset approximately 1,000 pounds of CO2/MWh once the facilities come online for comparison,this equates to more carbon dioxide in a year than our total electricity emissions for North Ame

160、rica in 2023.Based on our current expectations,we believe this output will offset substantially all of the electricity emissions of both our offices and our remote work employees in North America for the five-year duration of our investment,representing a significant step in our journey.242024 ESG R

161、eportScope 3 Emissions and Supplier EngagementCarbon Reduction At HomeSustainable InvestingLooking AheadAs a digital platform,our direct carbon emissions are relatively low,with 95.2%of our emissions categorized as Scope 3.However,we recognize the consequences of indirect emissions and are intensify

162、ing our efforts to understand and reduce the carbon footprint of our suppliers as part of our procurement process.In 2023,we began requiring all incoming suppliers to complete an ESG questionnaire to help us better understand their commitments to responsible business practices.Additionally,we are wo

163、rking with our most-emissive suppliers to help them calculate their carbon footprints.This effort not only increases the accuracy of our own calculations,but will also help us identify opportunities in partnership with our suppliers to decrease the environmental impact of these businesses that we su

164、pport.We also continue to utilize Amazon Web Services(AWS)to host the vast majority of our platform,thereby leveraging their commitment to sustainability and reducing the environmental impact of their data centers.For more details on AWSs sustainability efforts,we encourage visiting Amazons sustaina

165、bility website.Our remote work posture,while reducing our need for physical office space,introduces unique challenges in directly curbing our carbon emissions.Our environmental impact now extends to thousands of households,complicating our sustainability endeavors.To tackle this,weve revitalized our

166、 EarthBurst YERG with the aim of cultivating a community deeply focused on sustainability.We are also exploring learning and development opportunities to better educate employees on how they can make a difference.Yelp also launched an IT equipment recycling program in 2023,which has already seen sub

167、stantial success.Weve recycled and repurposed over 1,300 pounds of e-waste since the program began,with much of it donated to nonprofit organizations.While we do not expect to maintain this level of e-waste to recycle or repurpose in future years,this initiative reflects our approach to implementing

168、 sustainable practices across our business.We remain committed to sustainable investing and continue to apply ESG filters in our portfolio,which exclude investments issuers that generate revenue from environmentally detrimental activities such as thermal coal extraction.Additionally,our initial$25 m

169、illion investment in MUFGs Green Deposit product remains a cornerstone of our green investing strategy,allowing us to put our money to work funding projects that align with our sustainability goals.Yelps environmental efforts drove meaningful progress in reducing our carbon footprint in 2023.We beli

170、eve our ongoing strategic investments,innovative programs,and company-wide commitment to environmental stewardship will help us achieve net zero by 2031.252024 ESG ReportEthicsCorporate GovernanceManagement ApproachView section View section View section We are focused on supporting a climate of hone

171、sty,fairness,and integrity in our strategy and operations.Pursuing our company mission goes hand in hand with our commitment to corporate governance practices that promote long-term shareholder value.Yelps values are at the center of the day-to-day management of our business,from our approach to con

172、tent trust and safety to the employee experience.Transparency2024 ESG Report26EthicsEach person at Yelp plays a vital role in ensuring a climate of honesty,fairness,and integrity in our strategy and operations.Code of Conduct Our Code of Business Conduct and Ethics(the“Code of Conduct”)applies to al

173、l of our employees,officers,and directors,including our Chief Executive Officer and Chief Financial Officer.All Yelp personnel are expected to conduct Yelp business legally and ethically.In addition,our Foreign Corrupt Practices Act Policy specifically prohibits bribing foreign officials and require

174、s Yelp personnel to follow applicable standards,principles,laws and Yelp practices for accounting and financial reporting.Roles and Responsibilities Yelps Compliance Officer is responsible for overseeing a program of awareness and training to facilitate compliance with Yelps Code of Conduct.The Nomi

175、nating and Corporate Governance Committee of Yelps Board of Directors(“Board”)is responsible for periodically reviewing company policies to determine their adherence to the Code of Conduct and making recommendations to the Board and management for improvement as appropriate.The Audit Committee of th

176、e Board is responsible for reviewing the results of managements efforts to monitor compliance with the companys programs and policies designed to ensure adherence to applicable laws and regulations,as well as to its Code of Conduct.Training and Compliance Yelp conducts annual training sessions to re

177、fresh employees familiarity with the Code of Conduct.New employees receive training on Yelps Employee Handbook,which includes the Code of Conduct,as part of onboarding.Yelp also provides separate training to its Sales team and audits their compliance with Yelps policies through a specialized team ou

178、tside of the Sales organization.Reporting Concerns Yelp takes accusations of misconduct very seriously.We maintain a whistleblower policy that provides a hotline for the anonymous submission of concerns by our employees or third parties such as consultants,vendors,collaborators,partners,stockholders

179、,and competitors.Yelp has a non-retaliation policy in relation to any reports of unlawful conduct that it receives.Anonymously Report Complaints or Concerns by:(i)Leaving an anonymous message via toll free telephone at 1-800-217-8141(ii)Sending an anonymous message through https:/(iii)Delivering the

180、 complaint anonymously via regular mail to the Compliance Officer Investigating Possible Violations Yelps Compliance Officer is responsible for investigating possible violations of the Code of Conduct.We work to provide timely and thorough responses to whistleblower hotline submissions.272024 ESG Re

181、portCorporate GovernancePursuing our company mission goes hand in hand with our commitment to corporate governance practices that promote long-term shareholder value.Key Highlights To promote the objective evaluation and oversight of management,we maintain an independent Chairperson of our Board,sep

182、arate from our Chief Executive Officer.Besides our Chief Executive Officer,our Board is made up of eight independent directors.The Board represents a broad range of expertise,experience,viewpoints,and backgrounds,as well as a mix of tenure of service on our board.Of the current eight independent boa

183、rd members,four are gender or ethnically diverse.Half of our independent director nominees were first elected to our Board in the last four years and 63%in the last five years,reflecting the meaningful Board refreshment that our Board has undertaken in recent years.Please see our latest Proxy Statem

184、ent for additional information.ESG Responsibilities The Board and its committees provide guidance to management on risks and issues related to ESG matters,ensuring that issues of ethics,oversight,our people,and the communities we serve are front and center in how we strategize and operate.Full Board

185、 of Directors:Among other things,responsible for risk and operational oversight relating to Yelps corporate culture,talent planning,and diversity and inclusion initiatives,as well as advocacy on matters of public policy and Yelps approach to trust and safety.Nominating and Corporate Governance Commi

186、ttee:Oversees our overall corporate governance,including Board composition,Board diversity,Board size,Board structure,and director independence,as well as succession planning for the Board and management.The Committee also monitors ESG trends and oversees annual ESG reporting and investor feedback o

187、n ESG matters.Audit Committee:Considers and discusses our major financial,legal,and regulatory risk exposures,which include financial reporting,accounting processes,ethics and compliance,and cybersecurity.The Audit Committee also has oversight over capital allocation,including our support for minori

188、ty-owned banking institutions and green deposits.Compensation Committee:Assesses and monitors employee compensation and benefits programs,well-being and engagement,as well as whether any of our compensation policies and programs have the potential to encourage excessive risk-taking.Several teams acr

189、oss Yelp are responsible for specific ESG topics,with broader oversight provided by Yelps ESG Council.The ESG Council is led by the Chief Financial Officer and Chief Diversity Officer,and consists of representatives from Yelps Legal,Finance,Investor Relations,Communications,Workplace,People,and IT t

190、eams.The ESG Council meets monthly and is responsible for setting the overall strategy of Yelps ESG programs and communicating such strategy to the Board on a regular cadence to invite input at the highest levels of the organization.Our Chief Diversity Officer is responsible for the Social Impact te

191、am.With the support of the broader executive team,the Social Impact team is focused on embedding our ESG priorities throughout the company.282024 ESG ReportMaintaining good corporate practices promotes alignment and integrity across our organization.For example,we are committed to regular,constructi

192、ve conversations with shareholders throughout the year to help us identify and prioritize issues that matter to them,in addition to our annual shareholder meeting.Our Board and all standing committees conduct annual self-evaluations to assess their functionality and address areas of opportunity.Shar

193、eholder Engagement Metrics As part of our ongoing outreach efforts,we reached out to or responded to meeting requests from stockholders collectively representing approximately 73%of our outstanding shares held by non-affiliates in 2023.*Management Succession Planning Our Board believes that the dire

194、ctors and Chief Executive Officer should collaborate on succession planning and that the entire Board should be involved in critical aspects of the succession planning process,including establishing selection criteria that reflect our business strategies,identifying and evaluating potential candidat

195、es,reviewing the Companys leadership pipeline and talent strategies,and making management succession decisions.Management succession is discussed in regular meetings as well as executive sessions of the Board and Nominating Committee.Our Chief Executive Officer and Chief Operating Officer are respon

196、sible for making available to the Board their recommendations and evaluations of potential successors for the Companys executive officers,including a review of development plans for such individuals to help prepare them for future succession.As outlined in our Corporate Governance Guidelines,the Nom

197、inating Committee is primarily responsible for periodically reviewing these succession plans with the Chief Executive Officer and Chief Operating Officer,and,based on such review,making recommendations to the Board with respect to the selection of appropriate individuals to succeed our executive off

198、icers.*Excludes shares held by Yelps officers and directors.Board/CommitteeAreas of ESG-related OversightFull Board of Directors Corporate culture,talent planning,and diversity and inclusion initiatives Advocacy on matters of public policy such as regulation of the technology industry and antitrust

199、policy Approach to trust and safetyAudit Committee Ethics and compliance programs Capital allocation,including our support for the initiatives of minority-owned banking institutions and green depositsCompensation Committee Employee compensation and benefit programs,well-being,and engagementNominatin

200、g Committee Board composition and diversity Monitoring of significant ESG trends ESG reporting Investor feedback on ESG matters292024 ESG ReportManagement ApproachGovernance Our Chief Financial Officer and Chief Diversity Officer are the risk owners of ESG-related matters and fulfill their responsib

201、ilities through consultation with the Board,its committees,and the ESG Council.Policies We encourage our employees to bring their whole professional selves to work,and embrace differences in ethnicity,race,disability status,age,family,history,gender identity and expression,sexual orientation,religio

202、n,veteran status,socioeconomic status,physical or mental ability,national origin,and other elements that enrich Yelps culture.Yelp is an equal opportunity employer with zero tolerance for unlawful harassment or discrimination of any kind,including,but not limited to,harassment or discrimination base

203、d on the characteristics above.Our prohibition against harassment and discrimination applies to the conduct of our employees,as well as our users,advertisers,vendors,independent contractors,and other third parties involved in our operations.Yelps Code of Conduct also prohibits retaliation for report

204、ing actual or suspected violations of the Code of Conduct.If any employee believes they have been subjected to any harassment,threat,demotion,discharge,discrimination,or retaliation by the Company or its agents for making such reports reporting complaints in accordance with this policy,they may file

205、 a complaint with our Compliance Officer.Yelp respects gender identity and allows employees to self-identify their gender,name and/or pronoun,including gender-neutral pronouns,and will identify the employee in accordance with the employees current gender identity and preferred name.This is not only

206、a policy;its a commitment to continuously working toward eliminating gender identity-based discrimination.Management Systems Within our People team,Advocate Partners handle employee relations incidents with guidance from our Legal team.We use an employee relations platform to track,manage,and report

207、 on employee relations matters.All reported incidents are documented and thoroughly investigated by Yelps Advocate Partners and action is taken where appropriate.In all cases,our goal is to protect employees and prevent future occurrences.Diversity,Inclusion,and Belonging 302024 ESG ReportPractices

208、Yelps diversity,inclusion,and belonging(DIB)policies are applicable,but not limited,to recruitment and hiring,compensation and benefits,leadership training,learning and development,career advancement,recognition and rewards,employee resource groups support,events,the language we use,our recognition

209、of intersectionality,and our everyday operations.We work toward increasing the number of diverse candidates in final-round interviews by building a diverse candidate pool from the outset.We offer a 5-star benefits program and a culture that encourages diverse employees to continue to work with us.Tr

210、aining Yelp hosts mandatory,organization-wide DIB training modules to address systemic racism and institutional bias.We also conduct DIB workshops at in-person gatherings that educate on bias,social identity,and cultural differences,among other topics.Pay Equity Yelp is committed to pay equity for a

211、ll employees,focusing on the principle that compensation should be determined by the role and responsibilities,rather than personal characteristics.In 2023,Yelp engaged a third party vendor to help conduct a pay equity analysis as part of our overall review of our compensation practices.We plan to c

212、onduct another study in 2024 as we continue to implement our previously announced compensation mix shift away from equity toward cash,to help ensure that the compensation changes are implemented fairly and equitably.Yelp is dedicated to ongoing scrutiny and adjustment of pay equity,conducting regula

213、r reviews,and implementing adjustments where necessary to promote fair compensation across all employees.Culture Team Our Culture team uses a DIB lens to enhance the employee experience through specially designed programs.The Culture team partners with the companys Public Relations team to spread aw

214、areness,the People team to deliver on outcomes,and the People Analytics team to measure progress.Performance We track DIB data focused on overall representation across dimensions like race,ethnicity,gender,leadership representation,hiring,and attrition.We track employee DIB sentiment annually and ad

215、minister DIB training feedback.This qualitative data is reported internally to employees across the organization.We use data to guide our improvement of measurable DIB outcomes.When we identify areas for improvement,we work with the relevant stakeholders on how to enhance outcomes.312024 ESG ReportE

216、mployee Experience Management ApproachGovernance The Compensation Committee of the Board oversees our compensation policies,plans and programs,including administering our equity incentive plans and establishing policies with respect to equity compensation arrangements.The Compensation Committee meet

217、s quarterly.The Board and Nominating Committee of the Board are also engaged in annual discussions about succession plans and talent bench strength for key executive-level positions.Each department at Yelp has an aligned Employee Advocate Partner who conducts investigations into employee concerns.Em

218、ployees can report problems to their manager,directly to the People team,or through an anonymous whistleblower hotline.All concerns are thoroughly investigated by our Advocate Partners or other appropriate personnel and,if substantiated,we take action to remediate the situation and prevent future oc

219、currences.Policies Yelp has zero tolerance for unlawful harassment,discrimination,or retaliation.Sentiment We conduct a number of anonymous employee surveys throughout the year that we use to implement new benefits and programs as well as adjust those currently in place.We conduct our employee exper

220、ience survey annually.Recruiting We are committed to increasing diversity at all levels of our organization to better reflect the diversity of the communities in which we live and work.We expand our talent pipeline by partnering with historically Black colleges and universities and other organizatio

221、ns that develop high-caliber talent.We take a two-pronged approach to recruiting,beginning with inclusive language in our job postings and following through with hiring practices such as our Diverse Slate program,making it easy for hiring managers to consider qualified,underrepresented talent when i

222、nterviewing for open positions.Weve partnered with Power to Fly,Toronto Womxn in Data Science,Women in Tech Global Conference,ShowCode,Latinas in Tech,Coding Black Females,European Women in Technology,Black Professionals in Tech BFUTR Summit,Inclusive Tech,and Women of Silicon Roundabout to better c

223、onnect with talent from underrepresented backgrounds.We also support YERG members who volunteer to speak on panels and connect with potential candidates.We assess candidates in terms of culture add,not culture fit.322024 ESG ReportTraining We conduct annual compliance training aimed at preventing ha

224、rassment,discrimination,and retaliation.Learning and Development At Yelp,we take a strengths-based approach to development.A framework of biannual career conversations supports partnerships between employees and managers as they engage in proactive discussions about performance,development,and caree

225、r advancement.Our Learning and Development teams regularly create development curricula designed to foster professional growth while also engaging in on-the-job learning.Weve adapted our Learning and Development curriculum to include robust virtual resources that align with our shift to a remote wor

226、k landscape.We offer a wide variety of courses including CliftonStrengths,emotional intelligence,time management and prioritization,goal setting,and building high-trust behaviors for managers.In 2023,we introduced a new learning and development program that includes lessons from Yelp executives on c

227、ritical leadership skills like the importance of authentic conversations.This past year,employees completed a total of 48,889 hours of training,including both managers and non-managers.*Performance Yelp regularly tracks qualitative and quantitative targets for both recruiting and retention.Regular,o

228、ngoing departmental monitoring promptly identifies and address areas of opportunity.We publish organizational health metrics quarterly,and these metrics are reviewed by the executive leadership team.At Yelp,we make a point of tracking and sharing progress on an ongoing basis.Communication Yelp share

229、s employee survey feedback and changes to policies and practices based on that feedback at town hall meetings and through internal employee communications.*Reflects training hours recorded through our employee development platform,Exceed.332024 ESG ReportContent Trust and Safety Management ApproachP

230、ublic Policy Advocacy We reflect our ESG priorities,mission,culture,and strategy through a variety of visible,operational pathways that shape our industry.One clear example:our public policy,lobbying,and advocacy efforts.Were a high-profile,respected voice in a number of areas including free and fai

231、r competition on the internet;protecting consumer rights and privacy;and promoting free speech online.We view advocacy and public policy engagement as an important part of our mission to connect consumers with great local businesses.Management Approach To help set the tone for discourse on our platf

232、orm and cultivate helpful content,weve established content guidelines,which include general guidelines and guidelines specific to different forms of content.Yelps content guidelines,among other things,make clear that:User contributions should be relevant;for example,reviews should not be a vehicle t

233、o rant about politics Content should be appropriate and not,for example,include hate speech or threats Contributions should not constitute a conflict of interest Users should respect the intellectual property rights of others For more detailed information,please visit Yelps Content Guidelines page.D

234、ata Privacy and Security Management ApproachGovernance Yelps dedicated Engineering Security team presents at least twice annually to the Audit Committee of the Board to review the Companys significant cybersecurity threats and risks,as well as the processes the Company has implemented to address the

235、m.The Chairperson of the Audit Committee,in turn,reports to the full Board.Data Protection Policy We have implemented and maintain various information security measures,processes,standards,and policies designed to identify,assess,and manage material risks from cybersecurity threats to our critical c

236、omputer networks,third-party hosted services,communications systems,hardware and software,and our critical data,as well as the data of our users,customers,partners,and employees.Additional information about Yelps cybersecurity governance,practices and policies can be found in its most recent Annual

237、Report on Form 10-K in the section titled“Item 1C.Cybersecurity.Employee Training on Data Security We work to empower employees to recognize and respond to cybersecurity risks.For example,in addition to keeping employees informed about cybersecurity best practices throughout the year,our IT and Engi

238、neering Security teams host“Hacktober”each October to promote security awareness,as previously described.342024 ESG ReportCarbon Footprint Management ApproachGovernance The Nominating and Corporate Governance Committee of the Board provides oversight for various governance and disclosure issues,incl

239、uding those related to the environment,carbon footprint,and climate.Disclosures In 2022,Yelp received its CDP(formerly the Carbon Disclosure Project)baseline score,which informed our ESG strategy for 2023.In 2023,Yelp participated in CDP for the second year,highlighting our continued commitment towa

240、rd our environmental goals including the goal of achieving net zero by 2031.In 2023,Yelp submitted the Climate Change Questionnaire to CDP and received a C,which indicates awareness-level engagement.Were still at the beginning of our journey,but were encouraged by the progress weve achieved over the

241、 past year and will use our CDP score to further inform our work.How We Calculate Our GHG Emissions Yelp uses a standardized approach to calculating its GHG(greenhouse gas)emissions in accordance with the GHG Protocol.352024 ESG ReportAbout This ReportThe information contained in this document refle

242、cts the activities and initiatives undertaken by Yelp in 2023 unless otherwise stated.The quantitative data tables include data from 2021,2022,and 2023.The report covers the same entities included in Yelps 10-K report.The data has not been externally assured.We intend to continue issuing updated ESG

243、 reports annually.This report has been prepared in accordance with the Global Reporting Initiative(GRI),using the latest standards.We also provide disclosures under the Sustainability Accounting Standards Boards(SASB)guidelines for Internet Media and Services and E-Commerce,further illustrating our

244、commitment to transparency.As our reporting becomes increasingly robust,we will seek to expand the detail in our disclosures.For questions about this report,please contact ESGY.Forward-Looking StatementsThis document contains forward-looking statements that involve risks,uncertainties and assumption

245、s that,if they never materialize or prove incorrect,could cause our results to differ materially from those expressed or implied by such forward-looking statements.The statements contained in this document that are not purely historical are forward-looking statements and include,but are not limited

246、to,statements regarding:plans related to ESG initiatives;adoption and maintenance of ESG-related practices and programs;trend analyses;and expectations regarding the achievement of ESG goals,including our goal of achieving net zero by 2031 and carbon mitigation plans.Forward-looking statements are o

247、ften identified by the use of words such as,but not limited to,“will,”“expect,”“anticipate,”“aim,”“project,”“intend,”“plan,”“believe,”“estimate,”“seek,”“assume,”“may,”“should,”“could,”“would,”“foresees,”“forecasts,”“predicts,”“continue,”“target,”“priority,”“commitment,”“goal”and variations of such w

248、ords or similar expressions intended to identify forward-looking statements.These statements are based on the beliefs and assumptions of management,which are in turn based on information currently available to management.Such forward-looking statements are subject to risks,uncertainties,and other im

249、portant factors that could cause actual results and the timing of certain events to differ materially from future results expressed or implied by such forward-looking statements.Factors that could cause or contribute to such differences include,but are not limited to,those discussed in the section t

250、itled“Risk Factors”included in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q.Furthermore,such forward-looking statements speak only as of the date of this document.Except as required by law,we undertake no obligation to update any forward-looking statements to reflect

251、events or circumstances after the date of such statements.We undertake no obligation to revise or update the information included in the links to 2024 ESG Report36Performance Data TablesGRI IndexSASB IndexView section View section View section Appendix2024 ESG Report37Performance Data TablesMetric38

252、2024 ESG ReportEnvironment202120222023Energy and emissionsEnergy useElectricity consumption15,276MWh16,640MWh15,359MWhRenewable574MWh4,337MWh4,589MWhGridelectricity14,703MWh12,302MWh10,769MWhRenewable(%)3.76%26.07%29.88%Gridelectricity(%)96.24%73.93%70.12%Heatingconsumption15,53921,03119,588Coolingc

253、onsumption0.000.000.00Steamconsumption0.000.000.00Electricityintensityratiofortheorganization0.001640.002640.00305Naturalgasintensityratiofortheorganization0.001670.003330.00389EmissionsTotalGHGemissions(metrictonsCO2e)25,672tCO2e36,782tCO2e32,176tCO2eScope1(metrictonsCO2e)454tCO2e438tCO2e324tCO2eSc

254、ope2(metrictonsCO2e)(marketbased)2,301tCO2e1,898tCO2e1,216tCO2eScope2(metrictonsCO2e)(locationbased)2,381tCO2e1,891tCO2e1,239tCO2eScope3(metrictonsCO2e)22,917tCO2e34,445tCO2e30,635tCO2eNetemissions25,672tCO2e36,782tCO2e32,176tCO2eEmissions intensity(metric tons CO2e per million in revenue)25tCO2e/$1

255、M31tCO2e/$1M24tCO2e/$1MEmissions intensity(metric tons CO2e per full-time employee)6tCO2e7tCO2e6tCO2eMetric*Includes employees on leave as of December 31st of each year and,as a result,may differ from employee headcount figures disclosed elsewhere.*Contractors are defined as contingent workers who d

256、o not receive benefits through Yelp.*Our 2023 gender data is based on self-reported information from our global employee base.In 2023,we improved our data collection processes and revised our human capital data reporting for consistency and alignment with external standards,including by incorporatin

257、g employees who declined to provide information regarding their ethnic identity.Please note that we have revised our previously reported gender and diversity data for 2021 and 2022 to conform to this updated presentation.The figures may not add up to 100%due to rounding.*Our 2023 racial and ethnic d

258、iversity data is based on self-reported information from our employees in the U.S.only.In 2023,we improved our data collection processes and revised our human capital data reporting for consistency and alignment with external standards,including by incorporating employees who declined to provide inf

259、ormation regarding their ethnic identity.Please note that we have revised our previously reported gender and diversity data for 2021 and 2022 to conform to this updated presentation.The figures may not add up to 100%due to rounding.Approximately 4%of U.S.employees declined to disclose the race or et

260、hnic groups with which they identify.1 The underrepresented minority(“URM”)grouping includes Black,Latinx,Native American,and Native Hawaiian and other Pacific Islander employees from the U.S.only.*Yelp does not employ individuals 18 years old.2 The figures may not add up to 100%due to rounding.3 Ex

261、cluding U.K.392024 ESG ReportSocial202120222023WorkforceTotalemployees*4,4675,0314,872Permanent4,4635,0224,843Temporary4929Full-time4,4034,9604,800Part-time647172Contractors*413459532Workforce by gender*Women42.67%45.86%46.18%Men53.53%51.18%51.13%Non-binary0.18%0.32%0.29%Notdisclosed3.63%2.64%2.40%W

262、orkforce by race and ethnicity(U.S.only)*White53.65%50.60%51.60%Black10.49%11.27%10.99%Asian15.34%13.48%14.28%Hispanic11.70%13.24%13.50%NativeAmerican0.18%0.22%0.20%NativeHawaiian/OtherPacificIslander0.26%0.32%0.42%TwoorMoreRaces4.74%5.10%5.20%Notspecified3.64%5.78%3.81%People from underrepresented

263、groups in workforce(%)122.64%25.04%25.12%Workforce by age230*41.17%34.63%28.28%30-5054.35%59.71%65.27%50+4.48%5.66%6.44%ManagementWomendirectorsandabove(%)37.11%43.52%46.53%WomenVP-levelandabove(%)24.44%30.43%28.57%Womenmanagersandabove(%)43.41%46.78%48.47%Membersofunderrepresentedgroups(U.S.only-VP

264、-level and above)(%)2.22%2.22%2.08%Workforce by region2UnitedStates(%)84.96%81.83%82.53%UnitedKingdom(%)4.99%6.54%6.30%Europe(%)31.86%2.03%2.11%Canada(%)8.19%9.60%9.05%Percentage of employees that are foreign nationals(%)8%8%8%Metric Thispercentagedoes notincludecontractors.DeterminedbySECfilingcate

265、gories.4 ExcludingU.K.5 Yelp doesnotemployindividuals18yearsold.6 Reflects training hours recorded through our employee development platform,Exceed.7 We did not run an employee engagement survey in 2022.8 U.S.only.402024 ESG ReportSocial202120222023TurnoverTurnover,Global(%)55%59%48%Turnover,Tech(%)

266、21%21%9%Turnover,Sales(%)73%81%68%Turnover,G&A(%)18%18%15%Turnover by genderTurnover,women(%)56%58%47%Turnover,men(%)55%58%47%Turnover,non-binary(%)120%93%Turnover,notdisclosed(%)14%25%24%Turnover by regionTurnover,U.S.(%)59%67%55%Turnover,Canada(%)13%17%13%Turnover,Europe(%)421%24%14%Turnover,U.K.(

267、%)11%16%13%Turnover by age groupTurnover,30(%)567%78%63%Turnover,30-50(%)41%42%37%Turnover,50+(%)59%57%50%Employee developmentTotallearninghours646,44755,07848,889Full-timeemployeeswithaccesstobenefits(%)94.38%100%100%Employeeengagementasapercentage(%)769%87%Other employee and workforce metricsPerce

268、ntage of technical employees who are H-1B visa holders(%)812%7.60%7.10%Metric*LegaldemandsfromlawenforcementandgovernmentagenciesintheU.S.only.*Legaldemandsthatresultedindisclosureofnon-publicpersonaldata.We do not calculate or report based on such metrics.As outlined in our Privacy Policy,Yelp unde

269、rtakes an extensive review before any user data is disclosed to third parties,not only to ensure that such a disclosure would not be considered a sale of data under California law,but also to honor our commitment to transparency with our users.Yelp does not sell user data as defined by California la

270、w.*This refers to content that has been brought to Yelp Moderators attention by the Yelp Community through the report and flagging feature.*Thisreferstoalltypesofcontentthathavebeenflaggedbyinternalsystems.*ThisstatisticisderivedexclusivelyfromreviewsthathavebeenappealedbytheYelpCommunity.Thisrefers

271、tocontentonYelpthatwasremovedfornotcomplyingwithContentGuidelinesorTermsofServiceand that was subsequentlyrestoredduetoeitheranerrorinmoderationortheemergenceofnew informationrelatedtothecase.1 In 2023,we began including requests that had not been resolved as of the end of the year in which they wer

272、e received in this calculation.We have updated our disclosures for 2021 and 2022 to conform to this presentation.412024 ESG ReportGovernance202120222023Board of DirectorsSizeoftheBoardofDirectors999Independentdirectors888Independentdirectors(%)89%89%89%Executivemembers111Executivemembers(%)11%11%11%

273、Non-Executivemembers888Non-Executivemembers(%)89%89%89%WomenonBoard333WomenonBoard(%)33%33%33%People from underrepresented groups on Board222People from underrepresented groups on Board(%)22%22%22%Pay and pay equityRatio of annual total compensation for the organizations highest-paid individual to t

274、he median annual total compensation for all employees(excluding the highest-paid individual)99 to 1110 to 1104 to 1Data Privacy and SecurityTotal amount of monetary losses as a result of legal proceedings associated with user privacy0.000.000.00(1)Numberoflawenforcementrequestsforuserinformation*140

275、4749(2)Numberofuserswhoseinformationwasrequested 17774161,599(3)Percentageofrequestsresultingindisclosure*112.5%25.5%39%Percentageofuseraccountsshared 14.76%14.9%3.63%Number of government requests to remove content 1370Percentage compliance with requests 1100%85.7%N/ANumber of users whose informatio

276、n is used for secondary purposes-Percentage of employees who receive training on cyber and data security and privacy100%100%100%Local CommunitiesContent Governance and Freedom of ExpressionContentitemsremoved*258,495298,420292,562Percentage of removed content discovered proactively*63.63%72.78%82.34

277、%Percentage of review moderation decisions that are appealed*2.89%1.70%2.39%Percentage of appealed content restored 3.88%6.38%3.60%GRI IndexYelphasreportedinaccordancewiththeGRIStandardsfortheperiodofJanuary1,2023toDecember31,2023Statement of use422024 ESG ReportGRI Standard/Other SourceDisclosureLo

278、cation/CommentGRI 2:General Disclosures 2021The organization and its reporting practices2-1OrganizationaldetailsAboutYelp,202410-K,p.12-2Entitiesincludedin theorganizationssustainability reportingAboutThisReport2-3Reportingperiod,frequency,andcontactpointAboutThisReport2-4Restatementsof informationN

279、one2-5ExternalassuranceNoneActivitiesandworkers2-6Activities,valuechain,andotherbusiness relationshipsAboutYelp,202410-K,pp.1-192-7EmployeesPerformanceDataTables2-8Workerswho are not employeesPerformanceDataTablesGovernance2-9Governancestructure and compositionCorporate Governance,BoardComposition,2

280、024NoticeandProxyStatement,pp.25-302-10Nominationandselectionofthe highestgovernancebodyNominatingandCorporateGovernanceCommitteeCharter2-11Chairof thehighest governance body2024NoticeandProxyStatement,p.82-12Roleofthehighestgovernancebodyinoverseeingthe management of impactsCorporateGovernance,2024

281、NoticeandProxyStatement,p.82-13DelegationofresponsibilityformanagingimpactsCorporateGovernance2-14Roleofthe highestgovernancebody insustainability reportingCorporateGovernance2024NoticeandProxyStatement,p.212-15ConflictsofinterestCorporate Governance,Charter of theCompensationCommittee,2024Noticeand

282、ProxyStatement,p.642-16CommunicationofcriticalconcernsCorporateGovernance2-17Collectiveknowledge ofthe highestgovernance bodyCorporateGovernance2-18Evaluationoftheperformanceofthe highestgovernancebodyCorporateGovernanceGuidelines,2024NoticeandProxyStatement,p.82-19RemunerationpoliciesCharter of the

283、 CompensationCommittee,2024NoticeandProxyStatement,pp.30-32,48-832-20Processto determine remuneration2024NoticeandProxyStatement,pp.30-32,48-832-21Annualtotalcompensationratio2024NoticeandProxyStatement,p.84Strategy,policies and practices2-22Statementonsustainabledevelopment strategyALetterFromOurCE

284、O2-23PolicycommitmentManagementApproach:Diversity,Inclusionand BelongingManagementApproach:EmployeeExperience Management Approach:Data Privacy andSecurityManagement Approach:Carbon Footprint ManagementApproach:ContentTrustandSafetyProvidingValueto Businessesand Consumers2-24Embedding policy commitme

285、ntsManagementApproach:Diversity,Inclusionand BelongingManagementApproach:EmployeeExperience Management Approach:Data Privacy andSecurityManagement Approach:Carbon Footprint ManagementApproach:ContentTrustandSafetyProvidingValueto Businessesand Consumers432024 ESG ReportGRI Standard/Other SourceDiscl

286、osureLocation/CommentGRI 2:General Disclosures 2021The organization and its reporting practices2-25Processesto remediate negative impactsALetterFromOurCEO Ethics2-26Mechanisms for seeking advice and raising concernsEthics2-27CompliancewithlawsandregulationsMaterialnon-compliancewouldbe found in the

287、10-K2-28Membership associationYelpFoundationGRI Standard/Other SourceDisclosureLocation/CommentGRI 2:General Disclosures 2021Theorganizationandits reporting practices2-29Approachtostakeholder engagementESGPrioritiesandImpact2-30Collectivebargaining agreements202410-KGRI 3:Material Topics 2022Governa

288、nce3-1ProcesstodeterminematerialtopicsESGPrioritiesandImpact3-2ListofmaterialtopicsESGPrioritiesandImpactEmployee EngagementGRI404:Trainingand Education 20163-3ManagementofmaterialtopicsESGPrioritiesandImpact404-2Programsforupgradingemployeeskills,andtransition assistance programsManagementApproach:

289、EmployeeExperiencePerformanceDataTables404-3Percentageofemployeesreceivingregularperformance andcareer development reviewsManagementApproach:Diversity,Inclusion and BelongingGRI 405:Diversity and EqualOpportunity2016405-1Diversityof governancebodies and employeesPerformanceDataTables405-2Ratioofbasi

290、c salaryand remunerationof womento menManagementApproach:Diversity,Inclusion and Belonging Performance Data TablesGRI406:Non-discrimination2016406-1Incidentsofdiscriminationandcorrectiveactions takenManagementApproach:Diversity,Inclusion and BelongingData Privacy and Security3-3Managementofmaterialt

291、opicsDataPrivacyandSecurityGRI418:CustomerPrivacy2016418-1Substantiatedcomplaintsconcerningbreachesof customerprivacy and losses of customer dataMaterialdatabreacheswouldbefound in the 10-KCarbon FootprintStakeholder Engagement3-3ManagementofmaterialtopicsReducingOurCarbonFootprintGRI305:Emissions20

292、16305-1Direct(scope1)GHGemissionsPerformanceDataTables305-2Energyindirect(scope2)GHG emissionsPerformanceDataTables305-4GHGemissionsintensityPerformanceDataTables305-5ReductionofGHGemissionsReducing our Carbon FootprintGRI302:Energy2016302-1EnergyconsumptionwithintheorganizationPerformanceDataTables

293、302-3Energy intensityPerformanceDataTablesContent Trust and Safety3-3ManagementofmaterialtopicsContentTrustandSafetyProviding Value to Businesses and Consumers3-3ManagementofmaterialtopicsProvidingValuetoBusinessesandConsumersSASB Index442024 ESG ReportSASB CodeCross-Reference or OmissionLocation/Co

294、mmentInternet Media and Service and E-CommerceEnvironmental footprint of hardware infrastructureTC-IM-130a.1/CG-EC-130a.1(1)Totalenergyconsumed,(2)percentagegridelectricity,(3)percentage renewablePerformance Data TablesTC-IM-130a.3/CG-EC-130a.3Discussionofintegrationofenvironmentalconsiderationsinto

295、strategic planning for data center needsReducingOurCarbonFootprintData privacy and advertising standardsTC-IM-220a.1/CG-EC-220a.2Descriptionofpoliciesandpracticesrelatingtobehavioraladvertisingand user privacyData Privacy and SecurityTC-IM-220a.2/CG-EC-220a.1Numberof userswhose informationis usedfor

296、 secondary purposesPerformance Data TablesTC-IM-220a.3Totalamountofmonetarylossesasaresultoflegalproceedingsassociated with user privacyPerformance Data TablesMaterialmonetarylosseswouldbefoundinthe10-KTC-IM-220a.4(1)Number of law enforcement requests for user information,(2)number of userswhoseinfo

297、rmationwasrequested,(3)percentageresultingindisclosurePerformance Data TablesContent governance and freedom of expressionTC-IM-260a.1Content moderation table:(1)content items removed,(2)percentage of removedcontentdiscoveredproactively,(3)percentageofremovedcontent appealed,(4)percentage of appealed

298、 content restored,(5)average user impressions of removed contentPerformance Data TablesTC-IM-260a.2TotalamountspentoncontentgovernanceInformationnotcurrentlyavailable,butweplanto disclose in future reportsTC-IM-260a.3Descriptionofapproachtoidentificationandmanagementofsignificant content-and conduct

299、-related risks ContentTrustand SafetyTC-IM-220a.4Descriptionofapproachtocontentdisplayandrecommendations,how these systems account for content-and conduct-related risksContentTrustand SafetyTC-IM-260a.5DescriptionofapproachtocontentmoderationContentTrustand SafetyTC-IM-260a.6Listofcountrieswherecore

300、productsorservicesaresubjecttogovernment-required monitoring,blocking,content filtering,or censoringNoneTC-IM-220a.6Numberofgovernmentrequeststoremovecontent,percentagecompliance with requestsPerformance Data TablesData securityTC-IM-230a.1/CG-EC-230a.2(1)Numberofdatabreaches,(2)percentageinvolvingp

301、ersonallyidentifiable information(PII),(3)number of users affectedPerformance Data TablesMaterialmonetarylosseswouldbefoundinthe10-KTC-IM-230a.2/CG-EC-230a.1Descriptionofapproachtoidentifyingandaddressingdatasecurityrisks,including use of third-party cybersecurity standardsData Privacy and SecurityS

302、ASB CodeAccounting or Activity MetricCross-Reference or OmissionEmployee recruitment,inclusion and performanceTC-IM-330a.1PercentageofemployeesthatareforeignnationalsPerformance Data TablesTC-IM-330a.3/CG-EC-330a.3Percentageofgenderandracial-ethnicgrouprepresentationfor(1)management,(2)technical sta

303、ff and(3)all other employeesPerformance Data TablesCG-EC-330a.2(1)Voluntary and(2)involuntary turnover ratefor all employeesPerformance Data TablesCG-EC-330a.4PercentageoftechnicalemployeeswhoareH-1BvisaholdersPerformance Data TablesIntellectual property protection and competitive behaviorTC-IM-520a

304、.1Totalamountofmonetarylossesasaresultoflegalproceedingsassociated with anticompetitive behavior regulations202410-K,pp.93-94Product packaging and distributionCG-EC-410a.1Totalgreenhousegas(GHG)footprintofproduct shipmentsN/ACG-EC-410a.2Discussionofstrategiestoreducetheenvironmentalimpactofproduct d

305、eliveryN/AActivity MetricsTC-IM-000.AEntity-definedmeasure ofuser activityApp Unique Devices:32M Desktop Unique Visitors:36M MobileWebUniqueVisitors:60MTC-IM-000.B(1)Data processing capacity,(2)percentage outsourcedDuetothenatureofourbusinessandbecauseour data processing is completely outsourced,we are unable to provide an estimate of our processing capacity.TC-IM-000.C(1)Amountofdata storage,(2)percentage outsourcedDuetothenatureofourbusinessandbecauseour data processing is completely outsourced,we are unable to provide an estimate of our processing capacity.ESG Report2024