National Bank of Greece2011年CSR报告.pdf

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1、CORPORATE SOCIAL RESPONSIBILITYREPORT2011JUNE 2012NBGs Corporate Social Responsibility Report 2011 has been certified as climate neutral.NBG has offset the CO2emissions from the preparation of the Report(including authoring,printing and distribution).Carbon footprint calculations were carried out by

2、 Sustainable Development,while climate neutral certification was awarded by the international organization First Climate,via which development projects related to addressing climate change are financed.The work financed by our carbon credits concerns the project Clean drinking water throughLifeStraw

3、,Kenya and ranks among the top category of Gold Standard projects,as per theKyoto Protocol.?INTRODUCTORY MATTER 4Message from the Chairman of the Board of Directorsand from the CEO of the BankMilestones in the History of NBG Milestones in the History of NBG CSRCorporate ProfileMemberships Awards Dis

4、tinctions NBG and Corporate Social ResponsibilityStakeholders?RESPONSIBILITY TO THE ECONOMY26Creating Value Capital Strengthening and Rights IssueShareholder Structure,Legal Status and Registered Office Corporate Governance Management and its Committees?RESPONSIBILITY TO THE MARKET50Products and Ser

5、vices Supporting SMEs Support to HouseholdsElectronic Services and Pioneering Initiatives via theBanks Alternative NetworksCustomer Relationship Management Customer Opinion and Satisfaction Survey Communication and Responsible Reporting Information and Raising of Customer Awareness regardingSustaina

6、ble Growth Ensuring Legality and Protecting Financial Activities Transparency in Supplies?RESPONSIBILITY TO OUR EMPLOYEES68Code of Ethics NBG Human Resources Human Resources Management HR Evaluation and Selection HR Training and Development Social Benefits for StaffVoluntary Work Internal Communicat