Arca Continental (AC) 2009年CSR报告「OTC」.pdf

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1、positivechange2009 Social Responsibility Reportpositivechange2009 Social Responsibility ReportContentMessage of the Chairmanof The Board of Directorsand The Chief Executive Officer 02 About our Report 04Building aPositive Change 06Arcas Philosophy 10 Company Profile 12Positive Value Process 14A Posi

2、tive Workplace 16A Changein the Communities 22Positive Performance 26Positive Impacton the Environment 32Third Party Verification Letter 39Principles of the UnitedNations Global Compact 41GRI Index 42At Arca,we are convinced that a series of ethical practices,an open communication channel with stake

3、holders,innovation through sustainable technologies and a commitment for integral development to the communities we serve,contribute to the common welfare of the society and transform into reality the positive change we look for,to the inside and outside of the company.This change is what motivates

4、us to continue working and trusting that our social responsibility model will continue to benefit all the groups with which we interact.positivechangeMessage of the Chairman of the Board of Directors and the Chief Executive Officer As part of our commitment of transparency and the permanent communic

5、ation with the different stakeholders we collaborate with,we submit to you our Social Responsibility Report 2009.At Arca,we recognize the daily opportunity we have to make a positive difference through the offer of the best choice of products and services,but mainly through responsibly and actively

6、participating in the integral develop-ment of the communities where we serve.The year 2009 was full of challenges and presented a complicated macroeconomic envi-ronment in which we,at Arca,have faced from a healthy and strong financial position that al-lowed us to generate satisfactory results for o