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1、2011 ANNUAL REPORTDriving changein achanging worldThese words appeared 10 years ago as the opening statement of the 2001 Waste ManagementAnnual Report.A decade has passed,and much has changed indeed.Todays customerswhetherretail,commercial property,public sector,construction,small and medium busines
2、s,or manufacturingand industrialare looking for solutions that go far beyond collection and disposal.They wantsolutions that help reduce the amount of waste generated and put what is discarded to better use.They want solutions that are both environmentally responsible and economically soundsolutions
3、 thatare innovative,practical,convenient and achievable.Increasingly,customers want solutions that helpthem meet their own goals for growth,value add and sustainability.Waste Management,Inc.,based in Houston,Texas,is the leading provider ofcomprehensive waste management services in North America.It
4、is also a leadingdeveloper,operator and owner of waste-to-energy and landfill gas-to-energyfacilities in the United States.As of December 31,2011,the company servednearly 20 million residential,commercial,industrial and municipal customersthrough a network of 390 collection operations,287 transfer s
5、tations,271 landfill disposal sites,17 waste-to-energy plants,107 recycling facilitiesand 131 beneficial-use landfill gas projects.To learn more about Waste Management,visit .One thing has not changed.Our customers still look to Waste Managementto be responsive,reliable and resourceful as we lead th
6、e way to discover anddeliver new solutions for the management of waste.Waste Management is driving change to meet the demandsof a changing world.“If we were just in the business of picking up trash andtaking it to the landfill,our story would be a simple one.But we take our responsibility for the ma