Qualtrics International Inc. (XM) 2021年年度报告「NASDAQ」.pdf

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1、Annual ReportFiscal 2021Dear Qualtrics shareholders,This past year,experiences mattered more than ever.From consumers to citizens and patients to employees,people want to work for,and do business with organizations whose actions prove that they truly understand the needs and desires of customers and

2、 employees.Building deep-rooted connections with people requires listening to,understanding,and having empathy for each individualat scale.When organizations listen,understand and act,it improves their relationships.Thats experience management.Qualtrics is helping to forge deep relationships between

3、 organizations and the people who matter mosttheir employees and their customers.Creating these relationships leads to customers who spend more,tell friends and remain loyal.Employees who are more engaged refer friends and enable high performing companies.As we continue to innovate and define the ca

4、tegory that we created,and as companies accelerate their adoption of Qualtrics across industries,our position as the leader in experience management has never been stronger.This need for deeper relationships drove incredible demand for Qualtrics through our first year as a public company.Were proud

5、of our four consecutive quarters of robust growth across all of our key metrics and for surpassing$1 billion in revenue for the year.This is phenomenal growth at our size and our scale.The faster the world changes,the more important experience management becomes.Our customers are using Qualtrics to

6、design products,services and experiences that their customers want now and next.Theyre building relationships by acting on ongoing customer feedback,from anywhere.And theyre designing new ways of working by better engaging their employees.We have a single cloud-native platform that allows companies