Gartner, Inc. (IT) 2002年年度报告「NYSE」.pdf

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1、Issue No.78Annual Report 2002GartnerCRITICAL ISSUESCorporate Headquarters56 Top Gallant RoadStamford,CT 06902-7700U.S.A.+1 203 964 0096European HeadquartersTamesisThe GlantyEghamSurrey,TW20 9AWUNITED KINGDOM+44 1784 431611Asia/Pacific HeadquartersLevel 7,40 Miller StreetNorth Sydney New South Wales

2、2060 AUSTRALIA+61 2 9459 4600 Latin America HeadquartersAv.Naces Unidas 12.5519 andar-WTC04578-903 Sao Paulo SPBRAZIL+55 11 3443 150933512_Annual_from_printer.qxd 1.30.03 10:54 AM Page 21IMMENSE OPPORTUNITIES.In business,critical decisions are made every day around hundreds of technology-related iss

3、ues like outsourcing.These decisions createopportunities,transform companies,and alter industries.With every new business issue,every new approach,every new technology,the demand for Gartner products and services will grow.sue No.51AIAPPLICATIONNTEGRATIONsue No.76NSMNETWORKS AND SYSTEM ANAGEMENTIssu

4、e No.52PPRIVACYIssue No.53TCTELE-COMMUNICATIONSIssue No.54SCMSUPPLY CHAINMANAGEMENTIssue No.55RTEREAL-TIMEENTERPRISEIssue No.56TCOTOTAL COSTOF OPERATIONIssue No.57NNETWORKINGIssue No.58BPOBUSINESSPROCESSOUTSOURCINGIssue No.59EAENTERPRISEARCHITECTUREIssue No.60WLANWIRELESSLANsIssue No.61STOSTORAGEIss

5、ue No.62DWDATAWAREHOUSINGIssue No.63ROIRETURN ONINVESTMENTIssue No.6ADAPPLICATIONDEVELOPMENIssue No.78OOUTSOURCINGIssue No.79WSWEBSERVICESIssue No.80ELE-LEARNINGIssue No.81XMLEXTENSIBLEMARK-UPLANGUAGEIssue No.82CRMCUSTOMERRELATIONSHIPMANAGEMENTIssue No.83SSECURITYIssue No.84BVITBUSINESSVALUEOF ITIss

6、ue No.85DRDISASTERRECOVERYIssue No.86EBE-BUSINESSIssue No.87BIBUSINESSINTELLIGENCEIssue No.88DBMSDATABASEMANAGEMENTSYSTEMSIssue No.102BCBUSINESSCONTINUITYsue No.101ERPENTERPRISERESOURCEPLANNINGIssue No.103CTICOMPUTERTELEPHONYINTEGRATIONIssue No.104SISYSTEMSINTEGRATIONIssue No.105SANSTORAGEAREANETWOR