BOCHONGKONG：2018CorporateSocialResponsibilityReport.pdf

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1、CORPORATESOCIALRESPONSIBILITYReport 2018Contents1 About this Report.22 About BOC Hong Kong(Holdings)Limited.33 Message from the Chairman.54 Message from the Chief Executive.75 Corporate Social Responsibility Management.10 5.1 CSR Policy and Management Mechanism.11 5.2 Stakeholder Communication Mecha

2、nism.12 5.2.1 Stakeholder Engagement Platforms.12 5.2.2 Assessment of CSR Issues.13 5.2.3 Material Issues.146 Business Development and Economic Contributions.15 6.1 Business Performance.16 6.2 Serving the Real Economy.17 6.3 Practising Financial Inclusion.19 6.4 Responsible Business Practice.227 Car

3、ing for Employees.27 7.1 People-oriented Approach.28 7.2 Listening and Communication.32 7.3 Occupational Health and Safety.33 7.4 Work-life Balance.338 Environmental Protection.37 8.1 Environmental Management.38 8.2 Effective Use of Resources.40 8.3 Green Financial Services.41 8.4 Supporting Environ

4、mental Protection.429 Contributions to the Community.45 9.1 Community Care.46 9.2 Nurturing Talent.48 9.3 Promotion of Cultural Diversity.5010 CSR Performance Data Overview.5211 HKEx ESG Guide Content Index and GRI Sustainability Reporting Standards Content Index.56About this Report21.About this Rep

5、ortThis Report gives an overview of the corporate social responsibility(“CSR”)performance of BOC Hong Kong(Holdings)Limited(“the Company”)and its subsidiaries during 2018,comprising Bank of China(Hong Kong)(“BOCHK”)Limited and its subsidiaries,BOC Group Life Assurance Company Limited(“BOC Life”),BOC

6、HK Asset Management Limited and the Companys Southeast Asian entities,collectively referred to as“the Group”.This Report represents an important part of our annual reporting,and aims to help our major stakeholders to better understand the Groups CSR initiatives,endeavours and performance.To fully un