埃森哲：COVID-19：医疗保健的快速响应 - 埃森哲（英文版）.pdf

1、NOWNEXTWhat to do Now, What to do NextCOVID-19: Rapid ResponseRapid Response Navigating the human and business impact of COVID-19 April 2020 Coronavirus is a global pandemic Source: 1World Health Organization, Situation Dashboard This health and humanitarian emergency presents a serious threat to pe

2、ople across the planet. The World Health Organization has now upgraded the global risk to “very high,” confirming that this is a serious challenge for humanity. The priority is to protect the health and safety of people, including in their workplaces. Business leaders must make rapid decisions, and

3、take immediate actions, to protect and support their workers while ensuring that critical business operations continue. Health care industry challenges Providers and Payers need to overcome a spike in demand while facing challenges to their business operations Sources: 1. Modern Healthcare; 2. NPR;

4、3. Fierce Healthcare; 4. FDA; 5. S&P Global INCREASED CARE DEMAND Sudden increased demand for COVID-19 testing1with limited inpatient room capacity2 COORDINATION OF RESPONSE Manage a cohesive organization wide response in conjunction with government and ecosystem partners SURGE IN SERVICE CALLS Upli

5、ft in service call volumes from patients and members seeking guidance BUSINESS CONTINUITY RISKS Supply chain disruptions3,4, infection of workforces, and testing of business continuity protocols MONITORING & REPORTING Need to respond to government mandated reporting and restating financial forecasts

6、 WORKFORCE EFFECTIVENESS Employees working from home while experiencing challenges in securing laptops5while managing disruptions to their own dependent care In the next week, a rapid response is required to proactively manage -and be ready to react -to the ever changing challenges of COVID-19 Whatn