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1、NOWNEXTCOVID-19: What to Do Now, What to Do Next Continuity in Crisis April 2020 How to run effective business services during theCOVID-19 pandemic The COVID-19 pandemic presents a serious threat to people, businesses and economies across the world. Gartners recent Business Continuity Survey shows j

2、ust 12 percent of organizations are highly prepared for the impact of coronavirus.1Smart leaders must focus on how they can best protect their people, serve their customers and stabilize business continuity. 2Continuity in Crisis Copyright 2020 Accenture. All rights reserved. During times of crisis,

3、 business operationsthe intelligence engine of an organizationare more important than ever. Business continuity and disaster recovery plans are being tested by rapidly evolving challenges, such as travel restrictions, and as large-scale remote working becomes a reality. Business process functions, i

4、ncluding finance, supply chain, procurement, human resources, marketing, sales and customer operations, and industry-specific services, such as health, insurance and banking, are being severely disrupted. For many multinationals, complex and business-critical services that are handled by global oper

5、ations must be reassessed and restructured. It is estimated that 75 to 80 percent of Fortune500 companies are using some form of shared services model. However, they need to safeguard and de-risk their operations if they are to continue to serve and grow their enterprises post-COVID-19. They must de

6、vise a response that is rapid and robust to maintain continuity in the face of uncertain times. For leaders seeking direction on how to act now and next, we offer recommendations to help their global business services be more resilient and weather the pandemic storm. According to senior executives p