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1、INSIGHT REPORT Written by Capgemini,Sogeti,IDC and Politecnico di Milano for the European Commission DirectorateGeneral for Communications Networks,Content and TechnologyApril 2024DG CONNECTAdvancing Pillars in Digital Public Service DeliveryeGovernment Benchmark 2024insight report2Manuscript comple

2、ted in June 20241st editionPROJECT TEAMCapgemini:Niels van der Linden,Jochem Dogger,Stan Vugs,Arman Behrooz&Maarten de Graaf Sogeti:Sandrine Cipponeri&Erlend Firth IDC:Massimiliano Claps&Alba Balla Politecnico di Milano:Giuliano Noci,Michele Benedetti&Giulia MarchioContact:Niels van der Linden(Proje

3、ct Manager eGovernment Benchmark)E-mail:LEGAL NOTICEThis document has been prepared for the European Commission however it reflects the views only of the authors,and the European Commission is not liable for any consequence stemming from the reuse of this publication.More information on the European

4、 Union is available on the Internet(http:/www.europa.eu).(http:/www.europa.eu).EN PDF|PDF/Volume_01|KKBH24001ENN ISBN 9789268161579|doi:10.2759/0684 ISSN 28118383Luxembourg:Publications Office of the European Union,2024 European Union,2024 The reuse policy of European Commission documents is impleme

5、nted by the Commission Decision 2011/833/EU of 12 December 2011 on the reuse of Commission documents(OJ L 330,14.12.2011,p.39).Except otherwise noted,the reuse of this document is authorised under a Creative Commons Attribution 4.0 International(CCBY 4.0)licence(https:/creativecommons.org/licenses/b

6、y/4.0/).This means that reuse is allowed provided appropriate credit is given and any changes are indicated.For any use or reproduction of elements that are not owned by the European Union,permission may need to be sought directly from the respective rightholders.EUROPEAN COMMISSIONDirectorateGenera