申请审查、奖学金管理等.ppsx

1、Workflow-palooza:Application Review,Scholarship Management,&MoreKelsey Bradshaw CarrollUniversity of Southern CaliforniaChelsey KaufmanUniversity of Southern CaliforniaRyan Motevalli-OlinerKenyon CollegeChelsey Kaufman Associate DirectorWORKFLOW-PALOOZA:Application Review,Scholarship Management,&Mor

2、eKelsey Bradshaw Carroll Associate DirectorRyan Motevalli-OlinerSenior Business Operations Manager&CRM SpecialistPresentersPAIN POINTS&CHALLENGES Multiple people need to review the same application Application Movement Different needs/structures for first year and transfer application review A few c

3、rucial processes still took place on spreadsheets and paper formsWHAT DO WE DO?Workflow-palooza!PROCESS Can this problem really be solved with a workflow?And is this part of our process really improved with a workflow?What does that workflow look like?Lets sketch it out Think about your ideal proces

4、s,not just copying what already existsWORKFLOW SET-UPAND JUST LIKE THAT.THERE ARE 10FIRST YEARTRANSFER ATHLETICS SUBCOMMITTEE(PERSON-SCOPED)DEFERRAL REQUEST PROCESSDEPARTMENT LIAISONDEPARTMENT REVIEWSIMPLER OPTIONSVIEWSOUTCOMES Were addicted!Gave the process managers more control over whats being re

5、ad whenBetter tracking of where applications are in the processPositive feedback from our team better understanding of what work is ahead of themMore documentation of recommendations in the system of recordAbility to fine tune miscellaneous processesNo more stuck apps!FUTURE DREAMSMore departments r

6、eview their apps in slateContract processAppeals processTransfer Ambassador Program applicationsAdd more automationsIs there anything recruitment related we could be doing?CONTACT INFORMATIONKelsey Bradshaw CarrollKkbradshusc.eduChelsey KaufmanChelseykusc.eduWorkflow-palooza:Case