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1、REPORTTM Forum|December 2023operators take their first stepsAuthor:Mark Newman,Chief Analyst Editor:Ian Kemp,Managing Editor Sponsored by:generativeAI:contents2inform.tmforum.orgsection 2:whos who in the GenAI value chain?section 1:key GenAI technologies and conceptsthe big picture100503section 4:To

2、 build?To train?To fine-tune?Getting to grips with LLMssection 3:CSP strategies getting ready for GenAI181424section 5:taking the first steps early GenAI use cases for CSPssection 6:look while you leap key challenges for CSPs31additional features&resourcessection 7:key findings and recommendations38

3、35the big pictureThe extent of the impact GenAI is having on the telecoms industry was made clear in a comment by Jonathan Abrahamson,Chief Product and Digital Officer at Deutsche Telekom,in an article for TM Forum Inform:“Its difficult to envisage a world where this doesnt change everything and cer

4、tainly in the context of what we do as a telecommunications company,”he said,referring to the proliferation of GenAI developments just one year after the launch of ChatGPT.In simple terms GenAI is a type of artificial intelligence(AI)that is capable of creating original content or information,includ

5、ing text,images,audio and video.ChatGPT remains the most widely recognized GenAI-enabled service and the most heavily backed.Microsoft has invested$13 billion in OpenAI,and ChatGPT reportedly now has more than 180 million users and 1.5 billion monthly visitors to its website.But many other enterpris

6、e IT tools and services based on GenAI have come to market in the past year resulting in a frenzy of excitement and activity within the global enterprise IT community.Its arrival did not come as a surprise to everyone.The technologies which GenAI is based on have been in development since the 1960s,