1、NimaBankSteve WolkIBM TechXchange 2025Session 1182 SRCs:A Journey to The TruthSRCs:A Journey to The TruthHow the journey began.How the journey began.ENGAGE:Modernized point-of-sale at showroomsRuns on:Deployed via:Engage running slow at Paramus store!SST 3 1 6 Noticed Performance Degraded drive stat
2、uses.whats the cause?SST Service Action Log(SAL)SST Service Action Log(SAL)Found this SRC:IO ADAPTER CARD replaced.Issue resolved.IO ADAPTER CARD replaced.Issue resolved.But why didnt we know about it?Supposed to call home to HMCbut didntMaybe because it didnt write an entry to WRKPRB look into that
3、Researching why no WRKPRB entry.Researching why no WRKPRB entry.IBM Support:We need job logs.PC Richard:But this happened two months ago.Next step:Which other systems have this SRC?Searched Event manager for Callhome.And Serviceable Events manager.But we have four HMCs and over 120 systemsBut waitBu
4、t waitLSSVCEVENTS from a command line!LSSVCEVENTS from a command line!But it returns a mess.Enter AI.-pull out the system name,label it reporting server-return only pertinent info including event date-separate each entry for easier visibilityadminnimaNJHMCSTORES:lssvcevents-t hardware|grep B700|sed
5、s/,/n/g|grep-E(reporting_name=|refcode=|created_time=|failing_mtms=|last_time=)|sed s/reporting_name=/Reporting Server:/;s/refcode=/SRC Refcode:/;s/created_time=/First Reported:/;s/failing_mtms=/Failing ModelType-Serial:/;s/last_time=/Last Reported:/|sed/Refcode:/x;p;x;p;Much better.Butfor the SRC w
6、e actually cared about.adminnimaNJHMCSTORES:lssvcevents-t hardware|grep 57D|sed s/,/n/g|grep-E(reporting_name=|refcode=|created_time=|failing_mtms=|last_time=)|sed s/reporting_name=/Reporting Server:/;s/refcode=/SRC Refcode:/;s/created_time=/First Reported:/;s/failing_mtms=/Failing ModelType-Serial: