3723 - 公共服务创新：基于本地部署人工智能的多语言行政处理案例研究.pdf

1、#IBMTechXchange1IBM TechXchange|2025 IBM Corporation1#IBMTechXchangeIBM TechXchange2025 conference 3723 Innovating Public Services:A Case Study on On-Premise AI for Multilingual Administrative ProcessingRobert IzdebskiWaldemar PietrzakMicha NowoszewskiIBPM S.A.October 6-9,Orlando,FL#IBMTechXchange2I

2、nnovating Public ServicesA Case Study on On-Premise AI for Multilingual Administrative ProcessingIBM TechXchange Conference 2025#IBMTechXchange3The TeamMicha NowoszewskiIBPM CTO,Corporate ArchitectIBM ChampionRobert IzdebskiIBPMChief of BusinessDevelopmentWaldemar PietrzakIBPMAI ArchitectIBM Champio

3、nIBPM S.A.-We specialize in facilitating digital transformations by integrating BPM(Business Process Management)and AI(Artificial Intelligence)platforms.#IBMTechXchange4Background&Context#IBMTechXchange5She has been working at the provincial office for 15 years15 years.7.5 hours daily 7.5 hours dail

4、y reviewing documents50 documents 50 documents processed per dayper day55 days in average,topping 268 days 55 days in average,topping 268 days application processing timeShe doesnt know yet but soon her daily routine and professional life will change foreverMeet Maria KowalskaAI generated#IBMTechXch

5、ange6Marias Transformation JourneyAI generatedDaily workload:Daily workload:works on 15 applicationsProcessing time:Processing time:28-268 days per applicationWorkday:Workday:7,5 hours of manual review,check every documentStress level:Stress level:High,constant pressure and errors,manual tasks and r

6、eviewApplicant satisfaction:Applicant satisfaction:Low long waiting times,poor informed Before APA/AIDaily workload:Daily workload:50+documents processed,more applications reviewedProcessing time:Processing time:14-28 days per applicationWorkday:Workday:7,5 hours,focused on complex cases,pre-decisio