3050 - UPS 和 IBM Watsonx：变革包裹追踪.pdf

1、IBM TechXchange 2025 conference UPS&IBM WatsonX:Transforming Package Tracking 3050Kapil Gupta VP IT,UPSSundara Athinarayanan -Director IT,UPSAndrew Freed Distinguished Engineer,IBMIBM TechXchange|2025 IBM Corporation1#IBMTechXchangeSession Contents How UPS is transforming Package tracking experience

2、 using watsonx Architecture Solution Demonstration Fireside chat and Q&A Resources2IBM TechXchange/2023 IBM CorporationCan you guess how many packages UPS delivers through its network daily?Why care about package tracking?How many of us have received or shipped a package via UPS?Do you remember one

3、good and one bad package delivery experience?If you had a package arriving late,how did you handle it?Why is package tracking so important for UPS?2025 Adobe.All Rights Reserved.Adobe Confidential.490K 490K 200+200+22.4M22.4MCustomer First,People Led,Innovation Driven*Latest statistics available on

4、EmployeesCountries&Territories ServedPackages Delivered Daily 2025 Adobe.All Rights Reserved.Adobe Confidential.Primary UPS GoalsDeliver frictionless self-service experiences across web,mobile and voice channelsReduce costs through efficiency,consolidation&modernizationProvide customers with next-ge

5、n package delivery experienceBuild next-gen smart and AI-enabled conversational virtual assistant replacing legacy nuance VA using IBM watsonx as core AI platformUPS&IBM Committed to transform customer experienceATLANTA,August 14,2025 A year ago UPS(NYSE:UPS)and IBM(NYSE:IBM)partnered to develop a s

6、olution to modernize UPS customer care experience.Today UPS has deployed this solution in several countries supporting multiple languages leveraging the IBM watsonx platform.This solution provides UPS customers with a consistent experience across channels(digital,voice,mobile).UPS new solution great