2387 - 从虚拟助手到认知代理：Banorte 与 Watson X 和生成式人工智能的合作历程.pdf

1、IBM TechXchange 2025 conference From Virtual Assistant to Cognitive Agent:Banortes Journey with watsonx andGenerative AIIBM TechXchange|2025 IBM Corporation1#IBMTechXchangeRosa Elia GarcaAI&Innovation Specialist,BanorteSebastian GarzaAI&Innovation JR Specialist,BanorteAlejandro DLenAI&Innovation Dir

2、ector,BanorteEdna GutierrezAI&Innovation JR Specialist,BanorteAgenda010102030405060708BanortesBanortes JourneyJourneyMaya Today and the 2.0 JourneyATM Cash-Out ForecastingReimagining CX with Gen AIBanortes GenAI TodayThe Future of Banking with GenAIRoadmap:“Maya With You”GenAI DemosIBM TechXchange|2

3、025 IBM CorporationAgenda010202030405060708Banortes JourneyMaya Today and the 2.0 JourneyMaya Today and the 2.0 JourneyATM Cash-Out ForecastingReimagining CX with Gen AIBanortes GenAI TodayThe Future of Banking with GenAIRoadmap:“Maya With You”GenAI DemosCan make 17+financial transaction types17+fin

4、ancial transaction types and answer questions on 400+different topics 400+different topics about products and services:Deposits&transfersTax,services and credit paymentsCustomer service inquiriesAccounts&credits detailsPublicPublic WebsiteWebsitePrivate Online Private Online BankingBankingMobile App

5、Mobile AppMAYA:Virtual AssistantIBM TechXchange|2025 IBM CorporationMAYAMAYAMaya performs the work of500 Contact Center Agents 500 Contact Center Agents MonthlyMonthlyMessages:2.6M per month2.6M per monthClients:250k+active users250k+active users44,77544,775294,589294,589627,617627,617632,140632,140

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