2283 - 使用 IBM WatsonX 和 MCP 将 AI 代理连接到 SaaS 平台 — 来自 Sweap 的真实案例.pdf

1、IBM TechXchange2025 conference Connecting AI Agents to SaaS Platforms using IBM WatsonXand MCP A Real-World Example from Sweap!2283Sven Frauen(CIO)Matthias Heicke(CTO)Sweap.ioIBM TechXchange|2025 IBM Corporation1#IBMTechXchange1.Just a little bit of Context2.How SaaS is changing3.Let me introduce yo

2、u to my little friend:MCP4.API is the base for everything5.How we solved it6.Where is this going?7.Q&AAgendaFounders by day,developers by nightSoftware development in various start-upsFirst startup founded in 2012Founded Sweap(formerly MATE)in 2016Sven:CIO with focus on backendMatthias:CTO with focu

3、s on frontendAbout Sven&MatthiasTransparent Guest ManagementAutomated Event CommunicationSecure White-Label Registration PagesEvent Data&ReportingModern&Easy to OperateSeamless IntegrationsWhat is Sweap?Invitation via Emaildoesnt happen because to complicated to feed the data back.EvaluationReplies?

4、with a printed out paper listCheck-in 6 hoursOn average,guest management employs one staff member for at least 6 24 hours in the run-up to an event.Depending on the size of the event,this can also be more.Social MediaSocial MediaEmailOnlineFormFaxCallInvitation via Letter postCall orface-to-face col

5、lected by hand in some sort of excel fileClient Process before Sweap75%Reduction6 hs1,5 hsvs.=Reduction in expenditure with consistently satisfied guestsInvitationRegistrationTicketEvaluationDigitization of the process off the shelf enough?CRM SyncAI generatedcontentEvent AnalyticsCustom work-flowsV

6、ibe codedadd-onsSaaS as the NucleusForms and Fields vs Natural LanguageHey Sweap,Add Matthias to event TechXchange you find the details on HubSpotGot it!I found Matthias Heicke on HubSpot and added him.Whats next?Agents integrate deeper than APIshard to discover hard to map intentpermissions&context