1984年 - WIENKA - 维也纳保险公司面向销售和呼叫中心代理的人工智能助手.pdf

1、Orlando,FLOctober 69IBM TechXchange 2025Elizabeta SarjanoviWiener Osiguranje,Project Manager and Business ArchitectJelena kalecIBM Croatia,Data&AI Technical SpecialistVedran VidoviCROZ,IBM Champion1984 WIENKA-Wiener Insurance AI Assistant to sales and contact center agentsAgenda010203040506Introduct

2、ionHow it all startedProject overviewDemoChallenges&Lessons LearnedNext Steps&Q&AIBM TechXchange|2025 IBM CorporationIBM TechXchange|2025 IBM CorporationGame of ThronesStar Wars:The Last JediRobin Hood:Prince of ThievesDubrovnik:First to Recognize the USADubrovnik:First to Recognize the USA1783:Repu

3、blic of Ragusa(Dubrovnik)de facto recognized US independence(eventhough no formal legal recognition issued)Introduction Croatia,our home countryclients in Croatiapointspoints ofof sale sale across the countryemployeesOne One ofof thethe leadingleading insurance companies in Croatian marketAchieved t

4、otal premiumpremium growth Gross written premium144,8 144,8 milmil.EUR.EURIBM TechXchange|2025 IBM Corporation235.000+WIENER OSIGURANJE VIG d.d.Member of Vienna Insurance Group(VIG)family”-the leading insurance group in CEE:approx.50 companies in 30 countries22+million clients&25.000+employees70+Wid

5、e variety of lifelife and non life non life insurance products630+9,1%Taming the unchartedCROZ is a CroatianGerman BizTech consulting company.Were revolutionizing complex organizations,gearing them up for the futures challenges with the might of cutting-edge technology and lightning-fast service del

6、ivery.As your strongest BizTech ally,CROZ is designed to elevate you above the competition.Taming the unchartedElevating clients internal teamsExtreme ownershipUnique fusion of modern and legacy skillsAgenda010203040506IntroductionHow it all startedProject overviewDemoChallenges&Lessons LearnedNext