1298 - 利用人工智能革新用户体验：人性化和软件错误信息.pdf

1、Revolutionizing User Experience with Revolutionizing User Experience with AI:Humanized and Software Error AI:Humanized and Software Error Messages Messages A Case Study from Banco do Brasil Using IBM Llama 4 MaverickSep/2025Dr.Gustavo BotelhoAI and Quantum Principal Engineer at Banco do BrasilZalkin

2、d LincolnAccount T echnical Leader at IBMBanco do BrasilA 216-year-old Brazilian bankSep/2025We are Banco do Brasil50,0%Federative union of Brazil23,3%Foreign capital26,3%Brazilian capital0,4%TreasuryTotal number of shares5.730.834.04049,6%Free float1.5 million shareholders99%shareholders are retail

3、 investors86,6 million of clientsOperations in 89 countriesData from March 2025Nome da apresentaoA2B2:Banco do A2B2:Banco do BrasilsBrasils AI PlatformAI PlatformA2B2 Platform An Analytics and AI platform that provides secure tools and promotes governancePromotes a data-driven cultureSep/2025DataDat

4、a access,exploration,and analysisBuild and deploy ML modelsCreate interactive dashboardsNome da apresentaoMSG systemMSG systemMessages are analyzed based on 7 criteria:Messages are analyzed based on 7 criteria:Description(score:0.5);Tone of Voice and Grammar(0.7);Highlighted Text(1.4);Complementary

5、Text(1.4);Support(0.7);Standard Message(0.1);Classification(0.2)Sep/2025Nome da apresentaoMSG is a system designed to deliver clear and instructive error or alert messages to both internal and external clients,enhancing the overall user experienceScoring SystemA score is assigned only when a criteri

6、on is met.Unmet criteria receive no score.The final score is the sum of all individual scores,with a maximum of 5 points.Quality Zones ClassificationMessagesExcellence Zone(4):Messages meet sufficient quality standardsImprovement Zone(3 and 4):Messages need adjustments to reach excellence.Critical Z